Training was quick and the interface was easy to use. Our staff was able to quickly assign numbers with little impact to schedule. Review collected by and hosted on G2.com.

It could benefit from updated or more flexible reporting options. We were sharing these with a client and the option to customize or brand the reports would have added value. Review collected by and hosted on G2.com.

the ease of use and ability to listen to calls. Review collected by and hosted on G2.com.

the reporting can sometimes feel limited and clunky. Review collected by and hosted on G2.com.

I like the ability to assign unique phone numbers to different channels. Review collected by and hosted on G2.com.

Although I understand it's a legal requirement, the message in the beginning the user gets when they call. Review collected by and hosted on G2.com.

Easy to use and very helpful when solving customer service issues with customers and employees Review collected by and hosted on G2.com.

no dislikes. Easy to use. Cost effective. Great training tool. Review collected by and hosted on G2.com.

The CFA dashboard and how you can set up your own reports. Review collected by and hosted on G2.com.

Occasional call forwarding glitches. It's bound to happen with any technology, but when customers can't call through it's a problem. Review collected by and hosted on G2.com.

Starting was super easy. The tech was on the phone with me and walked through how to use the system and once I knew how- it was super easy! Review collected by and hosted on G2.com.

I don’t have anything I disliked. Rates are reasonable. Review collected by and hosted on G2.com.

I liked Convirza so much I actually convinced my new company to use them. Their interface is easy to use and it's so helpful to be able to grab a tracking number anytime. Downtime is non-existent and the folks who manage our team are always available if I have a question. Review collected by and hosted on G2.com.

No real dislikes to report. Prices, product and service are all great. I guess the only thing that might be an improvement is if there was a small supply of vanity numbers available for self-service (for a price, of course). This may not be possible however. Review collected by and hosted on G2.com.

I really love how you can have multiple tracking numbers for multiple campaigns. It's super easy to set up your campaigns, pick a tracking number (if that's what you use it for), and activate them. Which, on that note, the numbers being working within seconds. They also have a lot of options for call recording, which has been extremely helpful for secret-shopping. Plus, they provide you with the opportunity to customize and download reports - including links to hear each recorded phone call without needing a separate login (super helpful for sending my clients!). Review collected by and hosted on G2.com.

Sometimes the reporting glitches, but they make constant updates so it never lasts long! Review collected by and hosted on G2.com.

Prompt attention to questions. Their staff is ready to assist in tasks that require teamwork. Review collected by and hosted on G2.com.

I'm nit-picking here, but the user interface has a low contrast visual experience. The "gray" type is too faint at times to easily see numbers. But, that's also the case of CSS across the board on current Websites. It's "fashionable". Review collected by and hosted on G2.com.

The ability to quickly assign a phone number and track the use of that number wherever we promote it. The fact our sales leaders can also have access to the calls to review is a secondary benefit for us. The cost makes this a no-brainer. Review collected by and hosted on G2.com.

Wish it had some native integrations to our existing martech stack components, in particular Salesforce, Tableau, and Marketo. Review collected by and hosted on G2.com.