Convirza (formerly LogMyCalls) Reviews & Product Details

Convirza (formerly LogMyCalls) Overview

What is Convirza (formerly LogMyCalls)?

Convirza finds ingenious ways to use customer conversations to deliver remarkable business results. To address the growing demand for intelligence from phone interactions, Convirza’s call analytics and automation platforms help sales, marketing, and customer service analyze and act on calls to generate more revenue and improve customer experience. The company recently released a ground-breaking call marketing optimization platform from its headquarters in Silicon Slopes, Utah. For more information visit www.convirza.com or follow the company on Twitter (@convirza), and on Linkedin (@convirza).

Convirza (formerly LogMyCalls) Details
Languages Supported
English
Product Description

Convirza is the next generation of intelligent call tracking and mobile marketing analytics. Convirza pulls call analytics from every customer phone conversation and triggers automated actions.

How do you position yourself against your competitors?

Convirza is the only Call Marketing Optimization platform to combine traditional call tracking, with deep conversation analysis, and marketing automation.


Seller Details
Seller
Convirza
Company Website
HQ Location
Draper, UT
Twitter
@convirza
2,039 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
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Convirza (formerly LogMyCalls) Screenshots

Convirza (formerly LogMyCalls) Reviews

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Director Of Business Development
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of setup is my favorite part. I can have a new number set up in less than 3 minutes. There have been times where we were pitched with an unexpected advertising opportunity and we decided to create a unique number for the campaign in order to track effectriveness. Review collected by and hosted on G2.com.

What do you dislike?

If there is a downside, I have yet to discover it. It works very well for our purposes. That being said, there are features that we don't utilize, such as call recording. We have our own call recording software, so we have no need for that feature. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have used it to hold some of our more traditional advertising agencies more accountable to their claims. Attribution with traditional TV and Radio advertising is quite difficult, but if we attach an unique number to the ad, we can track all inbound calls attached to that specific ad. Review collected by and hosted on G2.com.

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The price of Convirza was very appealing compared to competitors, while offering the same functionality. Review collected by and hosted on G2.com.

What do you dislike?

The UIX of Convirza could use some updating. Other than that, the features & functionality were pretty simple to set up and get accustomed to. I do wish there was a way to reset analytics so you can run a test to verify it's working as expected, then clear that test from the reports. There isn't a way to do this, but there was a workaround offered by support (just recognize the date you ran the test). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great system, but if you're looking for a fancy UIX that's the MOST intuitive to use this system is not for you. It's still easy to use, but not as intuitive as other systems I've used. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were using Convirza to track inbound calls and attribute them to specific marketing campaigns. Convirza helped accomplish this goal. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

This product has gone through some major reconfigurations but unfortunately , this product is a miss when it comes to listening to calls. Ultimately, call tracking is not supposed to be labor intensive HOWEVER, despite the fact that they made a better looking dashboard, it was a swing and moss when listening to calls. It falls short because when you log into the call log section, you cant tell which calls you listened to and it takes so long for the calls to serve up and load thus making this a problem for quick flow. IT is too bad because we were with these guys from early on and just could not take it anymore. Review collected by and hosted on G2.com.

What do you dislike?

that the interface design team totally missed it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

explore what your workflow needs to be like earning the use of such tools and make sure this one will fall into that need Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I tried solving with feedback and even support felt the same way. we went to another vendor...that was how we solved it Review collected by and hosted on G2.com.

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AT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

My experience in working with Kami Loder in the Telecom Division has been an absolute delight. She is knowledgeable and extremely professional , shrewd but mindful, and definitely concerned with making choices that both better the platform as a whole and also streamline costs and efficiencies for Convirza. I wish all of my clients were as easy to work, and as diligent as Kami is. My experience has been five stars across the board! Review collected by and hosted on G2.com.

What do you dislike?

Not anything that immediately comes to mind Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best Platform for Advertisers, Media and anyone else looking to maximize value from every call and optimize conversion. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call Monetization and conversion Review collected by and hosted on G2.com.

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EP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Training was quick and the interface was easy to use. Our staff was able to quickly assign numbers with little impact to schedule. Review collected by and hosted on G2.com.

What do you dislike?

It could benefit from updated or more flexible reporting options. We were sharing these with a client and the option to customize or brand the reports would have added value. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend Convirza as an easy to implement and use workflow for helping clients assign trackable phone numbers to their marketing campaigns. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used this to create campaign based response numbers use on direct mail pieces for a large franchise based client. The online based, self serve workflow eliminated the back-and-forth with previous partner and streamlined overall process. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

the ease of use and ability to listen to calls. Review collected by and hosted on G2.com.

What do you dislike?

the reporting can sometimes feel limited and clunky. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My clients who take quality control very seriously utilize it to adjust training. We also use it to measure some marketing campaign results and use the #s as a CTA Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like the ability to assign unique phone numbers to different channels. Review collected by and hosted on G2.com.

What do you dislike?

Although I understand it's a legal requirement, the message in the beginning the user gets when they call. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

How to determine which marketing channels are working. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Easy to use and very helpful when solving customer service issues with customers and employees Review collected by and hosted on G2.com.

What do you dislike?

no dislikes. Easy to use. Cost effective. Great training tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Training employees to be more professional. Reolse customer complaints. Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The CFA dashboard and how you can set up your own reports. Review collected by and hosted on G2.com.

What do you dislike?

Occasional call forwarding glitches. It's bound to happen with any technology, but when customers can't call through it's a problem. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call tracking accountability and where our traffic is coming from. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Starting was super easy. The tech was on the phone with me and walked through how to use the system and once I knew how- it was super easy! Review collected by and hosted on G2.com.

What do you dislike?

I don’t have anything I disliked. Rates are reasonable. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It’s easy, runs reports, and it is affordable! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Advertising for our company. Convirza made it simple to set up tracking phone numbers so we can track our audience. Review collected by and hosted on G2.com.

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Marketing Supervisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I liked Convirza so much I actually convinced my new company to use them. Their interface is easy to use and it's so helpful to be able to grab a tracking number anytime. Downtime is non-existent and the folks who manage our team are always available if I have a question. Review collected by and hosted on G2.com.

What do you dislike?

No real dislikes to report. Prices, product and service are all great. I guess the only thing that might be an improvement is if there was a small supply of vanity numbers available for self-service (for a price, of course). This may not be possible however. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be consistent and precise when establishing your campaign data. It will make your reporting more meaningful and easier to share with key stakeholders in your company who may not be marketing experts. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Convirza allows me to know which elements and mix of advertising is performing best. This saves money and allows us to make smart decisions. Review collected by and hosted on G2.com.

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Account Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I really love how you can have multiple tracking numbers for multiple campaigns. It's super easy to set up your campaigns, pick a tracking number (if that's what you use it for), and activate them. Which, on that note, the numbers being working within seconds. They also have a lot of options for call recording, which has been extremely helpful for secret-shopping. Plus, they provide you with the opportunity to customize and download reports - including links to hear each recorded phone call without needing a separate login (super helpful for sending my clients!). Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the reporting glitches, but they make constant updates so it never lasts long! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Convirza has been such a blessing for all my advertising, especially tracking non-digital ads. There's no more uncertainty on whether or not our traditional forms of media (direct mail, print ads) are working. We just have to log in and see the phone calls that are coming in through the tracking number. They also allow you to categorize your ad source -- anything from "Paid Facebook" campaigns to "Direct Mail." Even better - it's operates super fast, too. No waiting forever for information to load! Review collected by and hosted on G2.com.

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Vice President of IT and Web Development
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Prompt attention to questions. Their staff is ready to assist in tasks that require teamwork. Review collected by and hosted on G2.com.

What do you dislike?

I'm nit-picking here, but the user interface has a low contrast visual experience. The "gray" type is too faint at times to easily see numbers. But, that's also the case of CSS across the board on current Websites. It's "fashionable". Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Dive right in. If you get stuck or have a problem, their Customer Service is INCREDIBLE. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In over a year and a half, I have not had any serious problems with Convirza. Any perceived "problems" were quickly addressed to my satisfaction. Again the benefits of Convirza offering man hours to accomplish large tasks is VERY valuable to my business. Review collected by and hosted on G2.com.

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Director of Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to quickly assign a phone number and track the use of that number wherever we promote it. The fact our sales leaders can also have access to the calls to review is a secondary benefit for us. The cost makes this a no-brainer. Review collected by and hosted on G2.com.

What do you dislike?

Wish it had some native integrations to our existing martech stack components, in particular Salesforce, Tableau, and Marketo. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The cost makes this an easy choice for anyone looking for a solution such as this. If you don't have something that works for you now or are looking for more flexibility and functionality this is the right move. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We no longer have to go to our IT team and have to go through a JIRA process to have special numbers created for campaigns. We have total control of this functionality and the full analytics that we get helps us measure response and effectiveness of campaigns. This also helps us measure contact with leads that did not want to fill out a form, but preferred to call in because these calls get directed to the correct person or team assigned to receive these calls. The bonus on this is the language analytics that allows the sales leads to identify calls that had missed opportunities to identify how the call went and can coach up their team members. Review collected by and hosted on G2.com.

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AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The call analytic tool is very helpful in giving us the information about call performance, customer service and expectations established of our sales organization. Review collected by and hosted on G2.com.

What do you dislike?

I liked when I had regular contact with an account manager but that somewhat changed after the first year; now its as needed which is ok but things tend to lag if there is no on-going interaction between support and me the client. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't cut corners to save money. Give the program it's undivided attention and get all buy-in from management before implementing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Convirza for all of our locations and the recorded calls are analyzed by their algorithms for specific standards we've set and used in on-going training with store personnel. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Convirza is very effective for the basics of call-tracking. Setting up a call tracking number, the options provided to customize the tracking experience, etc. are all efficient and easy to use. Review collected by and hosted on G2.com.

What do you dislike?

Convirza frequently crashes or freezes, especially when running reports. I have found that scheduling reports is the best way to get the necessary data on a regular basis, but for the one-off reporting needed, it is often a lengthy and frustrating process. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Request an onboarding/training at the very start to eliminate some of the questions that you may face in the beginning. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Convirza allows me to better provide data-based ROI to customers that are unsure of which marketing channels are proving most successful. (Being able to show that newspaper ads are less effective than direct mail campaigns, for example.) This is invaluable in helping customers to better allocate their marketing dollars and select effective marketing channels. Review collected by and hosted on G2.com.

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IM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Extensive selection of local area codes, even the rare ones. Also, very easy to create new campaigns and request numbers. Review collected by and hosted on G2.com.

What do you dislike?

Not working properly in firefox browser. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great value for money. Easy to scale. Comprehensive user management. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking leads and sales. Review collected by and hosted on G2.com.

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Owner
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I Can Prove That This Company is the Most Ethical and Greatest Company of the 21st Century....Seriously

I Am a Convirza for Life!

•THE DEAL THEY PROMISED ME IS SET IN STONE FOR LIFE, I will Never go with another Company for my 800 Number.

Convirza will you marry me?

I Am About To Write the Greatest Review ever about this company. I Will Come back and do it as soon as I can, but in the meantime;

You won't believe how astonishing this company truly is, I plan on writing such an astounding write up about my Excellent services and the experiences I have had since I have been working with CONVIRZA

for over 3 years now. I ALMOST LEFT, But then I realized something....Special.

Something they had done for me, that made me realize that I can't live without their services.

What can I say to give such a ethical company a perfect review?

I am not very good at these things, but I am human, and I must say that as a customer of this company, that I haven't felt so good about investing in something in a long time. I mean like since the late 80's and early 90's, have I felt so happy.

You ever felt like that? Like you wish you could go back in time, when You thought the things were better? I know I have, and I would have to say that Jeremiah Wilson, as the CEO of Convirza, is among one of the most Sincere and Honest men I have seen in the past 29 years or so. He Makes Living in the 2018 era as good as the 90's. I Never thought real deals like this existed in this day and age.

To and fro, these customer service reps are genius, just like their Leader, they really work hard to help you get the spot on information, that you need. But they don't stop there.

I have seen and worked with many hundreds of different businesses out there, I could be a expert on frauds and quality test manager critic; LOOK NO FURTHER, This company is the Quality Toll Free Number Company in the Game.

You got a number you want, want it at a reasonable price, you won't have any downtime, no flaws, and all the additional goodies and bundle plans That You could ever dream of, but they beat the rest with the Affordable luxury special! HANDS DOWN, THE VERY BEST!

I don't want to make this longwinded, but they gave me a deal for life, that I will always be grandfathered in and I will never regret making the choice to stick with the VERY BEST Toll Free Number Company on this planet. I Am a Convirza for Life!

HOW COULD I EVER LEAVE CONVIRZA? No Way! They Made me feel really special and I haven't felt so happy since the day I opened my business up and started making sales. The real reward for my company, was when I worked up to build the business to the point where We needed a 1 800 Number. The first company we found was CONVIRZA and we have been with them since. They are like our Family and they have helped us save many thousands of people worldwide, if it wasn't for them, our expansions wouldn't have been possible. They have enhanced our services to get closer to our customers, and the functionality of their other applications allows phone recordings, tracking, and multiple 800 numbers for analytic tracking; I mean this ROCKS!

I Checked out many other company's and none met up to our strict quality standard; like CONVIRZA. We grew up together as ethical hardworking people, and they are providing services for the working class, blue collar, men and women today.

They have not let the lockstep Bureaucratic Corporatist mentality hinder the old soul, down to earth charitable love, of doing REAL DEAL BUSINESS. No Bullcrap Gets in the way. They are a Even Flow, and the Realest people I have seen in quite a long time.

I mean it, they are freaking boss when it comes to what they do.

Solid Ethics and Moral code.

I Am a Happy Camper with my favorite 1800 NUMBER! Thanks Jeremiah, you guys run a sweet ship and know what you guys are doing. As they say, "Let The Experts do their Job".

Stop Chasing your Dreams and be Life.

PS: I can't wait to finish my review. Love You CONVIRZA, You made my Summer 2018 the BEST! Who cares enough about a small business owner, like my self, enough to help us when we were down and out and couldn't pay our bill, CONVIRZA helped out in the end, and made a way, when there was none. This company will work with you, it only starts out at 29.99, you really can't afford to miss out on a deal like this. They are practically giving their services away for Free; what are you waiting for.

THESE SORT OF DEALS AND COMPANY'S Come around every blue moon, and don't last forever; but CONVIRZA is here to STAY!

I Am a Convirza for Life!

~Eric Geoffrey von Leonard Plott~

Harvard Researcher

Plant Based Nutritionist Cornell Review collected by and hosted on G2.com.

What do you dislike?

I Dislike that I Didn't upgrade and take advantage of the complete program plan much earlier than I did. I Would have had more success if I would have just jumped in and started at the highest plan they had. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I have been through it all with Toll Free 800 number company's, you name the situation, the services, the applications and the goodies in the plans; there is no better, more efficient, smoother functionality, and basic simple online experience.

I would say if you are consider leaving your toll free company, or you are not completely satisfied or happy with your current services, don't think twice about this, the best choice you will make is making the switch over to CONVIRZA. If you are looking for a better services or you want the BEST Services at the better price, make the switch; it is the best choice I ever made and I know what to look for and the standard with these types of functions. I am considered and expert in critiquing quality with web site designs and other online service company functions; this is a 10 out of 10 star business that will leave you feeling happy each and every month that you allow them to be your service provider for toll free 800 numbers.

Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No problems, but only efficient business services and awesomely kind representatives. BEST PRODUCT/SERVICE. Review collected by and hosted on G2.com.

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Director of Marketing
Transportation/Trucking/Railroad
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I'm not sure if you are cloning your own really nice people... but if you are, keep it up! Review collected by and hosted on G2.com.

What do you dislike?

Nothing. These people are fantastic. Love the Product and Service!!! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Cammie is brilliant! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Assisted conversions, product ordering, hardline telephone constraints HR constraints Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

LogMyCalls was a good company in the beginning. There were some glitches but great staff. Review collected by and hosted on G2.com.

What do you dislike?

We had a lot of issues with numbers being ported out without our permission and the customer service worked hard but had to cover for a lot of issues that we were not happy with. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed Review collected by and hosted on G2.com.

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President
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to use website to analyze data. I am able to show the value of my services to potential customers by providing data to them showing results from the advertising programs that I sell. Review collected by and hosted on G2.com.

What do you dislike?

i would like the ability for clients to receive an email, where they can listen to calls directly from the email, rather than go to the website to listen Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One of my largest clients had no way to track how effective the advertising program we were doing for him was working. Now he can instantly rattle off the number of phone calls we generate for him monthly.

We were able to show him that new customer calls were generated even in the months that he chose not to advertise by doing a month to month comparison . We tracked the months for previous years when he advertised monthly to the years when he was not consistently advertising every month and showed him an increase in calls. In this way, we were able to provide a benefit to the customer and increase the total dollars spent on advertising. Review collected by and hosted on G2.com.

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Group Product Manager
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The product road map that readily incorporates feedback from the clients who are using it in the field to develop subsequent v2 features. Additionally the customer support with the existing version has been outstanding to meet evolving business requirements as soon as possible within current constraints. Review collected by and hosted on G2.com.

What do you dislike?

Some of the original features were inflexible to meet custom needs of our business model which caused some ambiguity among our clients regarding the true value of the service. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have as much clarity regarding how you intend to use the service and do a trial setup to confirm requirements are met end-to-end. Although simple on the outset, call-tracking can be a pretty confusing concept for SMBs to readily comprehend off the bat and significant coaching maybe needed before they see the value from the service and decide to persist with it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving the attribution problem using call tracking as one of the means to convey the lead generating value of our marketing programs to enrolled SMBs. Early preliminary results indicate that this service maybe a critical component of a host of such activities in communicating the value of some of the key utilities to a subset of our customers. We are investing in related activities to increase adoption. Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

They worked with me to ensure a good cut over from CallRail. Having worked in the telephone industry a number of years, I know the cutover can be problematic. Review collected by and hosted on G2.com.

What do you dislike?

We switch from CallRail to Convirza to try their call scoring. After two months with Convirza and not seeing the value of the call scoring we decided to switch back. They charged us almost $400 more because we did not send a formal cancellation. To them, the port request is not enough. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure there is total communication from beginning to end. I found thing misconstrued against us continuously. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We thought call scoring would be of value. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The people at Convirza were very helpful and the service they offered was easy to use, both during setup and afterward in the online control panel. I was initially very pleased with the experience. However, during our trial (of just a few days), we experienced a major problem. I'll discuss that in the next section. Review collected by and hosted on G2.com.

What do you dislike?

One day, a few hours into the business days, we began to realize that all our calls were being dropped after 30 seconds. We spent a lot of time looking at our internal phone systems and working with AT&T to make sure it wasn't our problem. Then we thought, "What if it was LogMyCalls?" (Convirza's old name). We disabled call tracking and the problem IMMEDIATELY went away -- all calls were back to normal.

I sent a ticket to them, they looked into it and confirmed that it was a problem. It was fixed a few hours later.

This meant that for a better part of 3-4 business hours, we could not maintain communications with our customers. We had to quickly ask for their phone number (within the 30-second drop limit) and hope we could get it all, and then manually call them back. We spent the next two days tracking down everyone we might've missed and apologizing to them.

So the problem was fixed in the end, true, but the whole thing was unacceptably handled. What's wrong with this scenario?

1) We received no warning of any sort that there was a service outage.

2) We had to manually debug the issue and inform THEM that they were experiencing an outage.

3) There was no debriefing afterward, no "this is how it happened and this is what we'll do to prevent it in the future". Their only response was "That is a very rare occurrence." Be that as it may, with something as business-critical as phone lines, it's unacceptable to have a failure of this magnitude without any warning and without any postmortem. I cannot have faith in "rarity" alone when the technical problem that caused it was never made public... how could I know the underlying issue was identified, much less fixed for the future? Is it going to simply happen again on some indeterminate future date? Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please be sure you talk to them about reliability and downtime, what plans they have in place to deal with outages, how you will be notified of downtime, and any reimbursements your business could receive in case it happens.

If they cannot satisfactorily answer these questions, I would find another call-tracking company that could. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call tracking still seems like a very valuable service to us, but we'll have to go with another company when we try it again -- preferably one with a good SLA and a documented disaster-recovery procedure. Review collected by and hosted on G2.com.

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Operations Director
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I like that Convirza gives me relatively quick access to gross calls by route, group, and over reasonable time periods, with some limited analytics. Also, purchasing new numbers is straightforward and intuitive. Review collected by and hosted on G2.com.

What do you dislike?

The UX loads slowly and takes a long time to accomplish even basic tasks. Changing ringto numbers for groups of routes and moving routes between groups is painstaking, editing (or even viewing) notification emails and webhooks is much harder than it should be, and the lack of control with user permissions has caused us some problems in the past. We've worked with a developer to create our own webapp that uses the Convirza API, but the API itself is also fairly limited (the inability to manage webhooks with the API is particularly annoying.) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Conrviza is good for top-level management of a large number of routes, but the granular controls are cumbersome at best. If you don't want to use webooks, change your ringto numbers or notification emails often, or create users that can access multiple, specific groups throughout your account, then Conrviza will work fine. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a single consolidated platform to manage a large number of routes to show the effectiveness of our marketing efforts for our clients. While we used three different providers before, switching to one provider has allowed us to better develop our own applications using your API, as well as better manage numbers as they are repurposed for other clients. Review collected by and hosted on G2.com.

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