--- title: Convin.ai Reviews meta\_title: 'Convin.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 549 reviews by the users' company size, role or industry to find out how Convin.ai works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 549 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Convin.ai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Convin.ai but has limited features. Are you part of the Convin.ai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. * * * Seller [Convin](https://www.g2.com/sellers/convin) Discussions [Convin.ai Community](https://www.g2.com/products/convin-ai/discuss) Languages Supported German, English, Gujarati, Hindi, Kannada, Marathi, Spanish, Tamil, Telugu Solution Type All-in-One Overview by Ashish S Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/convin-ai/pricing) ## Top-Rated Alternatives [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ View All Alternatives ](https://www.g2.com/products/convin-ai/competitors/alternatives) ## User Insights Average based on 549 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/29/2026 "Rapid Innovation and Tailored Automation with Convin" 4/5 What do you like best about Convin.ai? Convin consistently brings new innovations in a short time understanding to our organizational requirements, including automation, voice agents, and automated tools to analyze customer interactions across channels. It also provides real-time agent assistance and call quality analyzing features, and it integrates with CRM and telephony systems. Any changes we suggest for our organization are delivered promptly and are tailored clearly and concisely to our business model. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Dislike - we faced dislike in terms of pricing, in terms of voice agent we felt voice can be better human like, TTS quality is still lagging behind the market and their Ai insights still need some human validation Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Convin helps with my agentic AI voice-agent development and makes it easier to support our call center by creating a curated base for AI agents. We also completed a POC on call quality audits with Convin AI. It analyzed our real agents’ call conversations, scored the calls, identified fatals, and provided improvement points to strengthen communication and support business growth. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anand P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anand P.") AP Anand P. Team Lead Mid-Market (51-1000 emp.) 4/28/2026 "Best AI for Customer Conversations" 4.5/5 What do you like best about Convin.ai? It helps me gain deeper insights into customer conversations. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? It can be expensive, depending on the pricing plan and the features you need. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Increase customer satisfaction with personalized support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nithin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nithin S.") NS Nithin S. Senior executive at Fyers Financial Services Mid-Market (51-1000 emp.) 4/8/2025 "Convin.ai best tool to analyse the calls and emails" 4/5 What do you like best about Convin.ai? Analyzes customer interactions across voice, video, and email. Identifies keywords, topics, and sentiments. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? UI/UX Can Be Overwhelming Limited Customization Accuracy Variability Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? 1. Scattered Customer Insights Teams struggle to track what’s said on calls or in emails. Convin captures and analyzes everything automatically. 2. Lack of Call Visibility Managers can’t listen to every call. Convin gives summaries, key moments, and scorecards so you don’t have to. 3. Inconsistent Sales Performance Hard to spot what top reps are doing differently. Convin highlights patterns and offers coaching tips based on real calls. 4. Slow Onboarding for New Reps Newbies usually take time to ramp up. Convin lets them learn from real examples and feedback right away. 5. Manual CRM Updates Salespeople forget to log stuff. Convin can auto-log call details and insights into your CRM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kuldeep Kumar Paliya .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kuldeep Kumar Paliya .") K Kuldeep Kumar Paliya . admission counselor Enterprise (\> 1000 emp.) 11/30/2023 "Convin levels up my sales!" 5/5 What do you like best about Convin.ai? Conversations captured by Convin can be easily rewatched. - The Coaching sessions are simple to implement and improve call quality. - A powerful search feature that allows you to find a call by its content, participants, or call contents (based on the transcript), as well as an advanced keyword search filter is something that I used everyday. - Has the ability to share a specific excerpt, which is useful for sharing with colleagues. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Convin has nothing to dislike - I'm a huge admirer. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Convin is an excellent tool for learning, demoing, taking notes, and more. I couldn't accomplish my job without Convin, and it's a tool I use on a regular basis. Every sales organization requires this to increase sales conversations, transaction closing rates, and customer relationships. This is very useful when returning to re-listen to calls for discovery. Review collected by and hosted on G2.com. Show More 3/2/2025 Current UserValidated ReviewerSource: Organic ![Ansh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ansh C.") AC Ansh C. Holiday Cruise Sales Expert Mid-Market (51-1000 emp.) 4/9/2025 "Accurate Tracking and Scoring" 5/5 What do you like best about Convin.ai? The interface is very simple to use and monitoring of each call and resulted review analysis is also good. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? The reports shared by system should be generated in timeline format, also Average Quality review should be presentable on daily basis rather based on entire data. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? The real-time alerts about manual audits and performance metrics, ensuring prompt action on any issues.Convin also supports the improvement in performance by providing quality scores and detailed insights into call quality and script adherence. Review collected by and hosted on G2.com. Show More 4/15/2025 Current UserValidated ReviewerSource: Organic ![Diptanu D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diptanu D.") DD Diptanu D. Team Lead Mid-Market (51-1000 emp.) 1/30/2025 "Great experience with Convin." 5/5 What do you like best about Convin.ai? After few learning Convin captured all the details of Communication of agent and it shows the correct convin Quality score. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? It could be more speed up.Efficiancy could be more improve.Convin took extra time to learn Local language like Kannada,Tamil and Telugu.But for HIndi And english its the best. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Convin is helping us on auditing the calls very easly .And it also concentrate on the quality check of agent like opening closure of call.When we do manual audit on convin and if we add up something new convin want us to right the point why we are disagree with convin point.And next time convin get his error correct Automatically. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Suraj M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suraj M.") SM Suraj M. Quality Analyst Mid-Market (51-1000 emp.) 5/9/2025 "Easy to use" 5/5 What do you like best about Convin.ai? A convenient platform and the support team is quite helpful throughout the setup and if any queries. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? A little rigid with what reports they have. They are good although a little customization here and there would be great! Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Easy report generation, good dashboard and parameter analysis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pratham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratham S.") PS Pratham S. Holiday Cruise Expert Mid-Market (51-1000 emp.) 4/10/2025 "Convin Review" 5/5 What do you like best about Convin.ai? It is easy to access and also understand various languages. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? When we are having a conversation with any guest and there is any sound coming from there background it causes a fall in our quality score! Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Problem:- Manual Quality score. Solution:- On the spot quality score and training. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nitya Raj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitya Raj S.") NS Nitya Raj S. Holiday cruise sales expert Mid-Market (51-1000 emp.) 4/3/2025 "Easy to cordinate with calls" 5/5 What do you like best about Convin.ai? Can get my call stats very easily on the overall dashboard. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Call flow can be managed more fluently . Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? It is very easy for myself to get my call reviews, raise any dispute over the audit performed over my call. It is easy to manage with decent UI Flow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Naresh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naresh C.") NC Naresh C. Quality Executive Mid-Market (51-1000 emp.) 1/30/2025 "It can generate multiple insights with respect to conversation and reports also." 5/5 What do you like best about Convin.ai? In the audit dashboard, I get multiple metrices with respect to the manual audits perform on real time basis. Moreover it is very usefull for the agents to keep a track in one single go and get notified over every manual audit. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? it is majorly audit some specific category type calls like sync and license attach. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? before convin we use manual audit in google sheet and excel, but after convin it is easier and time convenient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Convin.ai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Convin.ai ](https://www.g2.com/products/convin-ai/discussions/new) GU Guest User • Last activity almost 2 years ago What is Convin.ai used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-convin-ai-used-for) [ View all Discussions ](https://www.g2.com/products/convin-ai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/convin-ai/pricing) Convin.ai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-observe-ai) ##### ##### Convin.ai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/convin-ai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [Which cloud directory platform gives a small business the easiest user and group management without needing a full-time IT person to keep it running?](https://www.g2.com/discussions/which-cloud-directory-platform-gives-a-small-business-the-easiest-user-and-group-management-without-needing-a-full-time-it-person-to-keep-it-running)[Best platforms for testing email templates across clients](https://www.g2.com/discussions/what-are-the-best-platforms-for-testing-email-templates-across-clients)[What columnar database platforms have the most transparent pay-as-you-go pricing with built-in cost controls so a data team does not get hit with an unexpected bill after a heavy query week?](https://www.g2.com/discussions/what-columnar-database-platforms-have-the-most-transparent-pay-as-you-go-pricing-with-built-in-cost-controls-so-a-data-team-does-not-get-hit-with-an-unexpected-bill-after-a-heavy-query-week) [Is there a free or affordable marketing analytics tool that handles multi-touch attribution for small teams, or do you have to pay enterprise prices?](https://www.g2.com/discussions/is-there-a-free-or-affordable-marketing-analytics-tool-that-handles-multi-touch-attribution-for-small-teams-or-do-you-have-to-pay-enterprise-prices)[What specific conditions can be used to build conditional access policies?](https://www.g2.com/discussions/what-specific-conditions-can-be-used-to-build-conditional-access-policies)[Pros and Cons Details](https://www.g2.com/products/convin-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)