KJ

Karthik J.

Customer Support Executive

Mid-Market (51-1000 emp.)

7/7/2024

"Convin Review"

5/5

What do you like best about Convin.ai?

Convin is the best tool to understand the quality socres and listen to the calls and the tool is very smooth Review collected by and hosted on G2.com.

What do you dislike about Convin.ai?

There is nothing negative about the toold Review collected by and hosted on G2.com.

YM

Yuvashree M.

Enterprise (> 1000 emp.)

12/18/2023

"its very useful for quality checks"

4/5

What do you like best about Convin.ai?

It is simple to travel to specific parts in the sales call that will be most advantageous for progress. Complete integration. I don't have to do anything after it's set up. Excellent for documenting meetings with screen-share information and some next steps. I also like seeing who spoke how much of the time on each conversation, especially because my purpose is to be more consultative and allow the customer speak the majority of the time. Integrating it with QMS allows you to easily examine

previous calls with clients and prospects. Review collected by and hosted on G2.com.

What do you dislike about Convin.ai?

No, my positivity is totally inclined towards the benefits that Convin provides. Review collected by and hosted on G2.com.

What problems is Convin.ai solving and how is that benefiting you?

Previously, while reviewing individual team member performance, it was difficult to analyze trends both individually and across multiple teams within the business. Convin has solved this problem with the scorecard function; we are about to add varying weighting to quality checks, section off different areas of the scorecard, and display the results for each segment. The scorecards serve to provide a clearer view of how the team members are performing and where they need to improve Review collected by and hosted on G2.com.

KN

Kavitha N.

Quality Manager

Enterprise (> 1000 emp.)

6/22/2024

"Convin Helps an organisation to solve highest audt coverage and present the accurate call summaries."

3.5/5

What do you like best about Convin.ai?

The way the report part they handle, so the product enhancement were done in the short intervals. Review collected by and hosted on G2.com.

What do you dislike about Convin.ai?

The UI can be bit more simple and user friendly. Review collected by and hosted on G2.com.

JK

Jaya K.

Quality Analayst

Mid-Market (51-1000 emp.)

6/17/2024

"Good Tool for audit"

5/5

What do you like best about Convin.ai?

The convin is good tool for audit, I can check all audits and also I can assign session to the agents for better Quality audits. Review collected by and hosted on G2.com.

What do you dislike about Convin.ai?

Some time its hanging issue but according to me this is good tool Review collected by and hosted on G2.com.

AK

abhay k.

Enterprise (> 1000 emp.)

12/20/2023

"Easy to access all the insights of calls for managers as well as for representatives!"

5/5

What do you like best about Convin.ai?

Convin provides many number of features if it's related to a representative or manager. Managers can access the calls of the reps and assign assessments to the agents who might need some improvement. Dashboards are easy to access and know about each representative's performance. There were some features which were difficult to implement but customer support stood with us to integrate it easily. Review collected by and hosted on G2.com.

What do you dislike about Convin.ai?

There are some features where Convin can perform better in terms of UI. Rest, I would highly recommend it to all businesses. Review collected by and hosted on G2.com.

What problems is Convin.ai solving and how is that benefiting you?

There's one feature in Convin i.e. LMS. LMS is a collection of data from where a representative can improve their performance and eventually contribute in as many conversion leads as he/she can. Earlier, I never knew where I should improve but now I have being improving at a high scale and am able to finish off my tasks on time with Convin.ai Review collected by and hosted on G2.com.

SY

Shivangi Y.

Quality Analyist

Mid-Market (51-1000 emp.)

6/17/2024

"User friendly"

5/5

What do you like best about Convin.ai?

1. The tool helps with multiple analyses for different business reports

2. Easy to use & understand

3. Effective and efficient Review collected by and hosted on G2.com.

What do you dislike about Convin.ai?

No such issue was faced with the app, Best tool ever Review collected by and hosted on G2.com.

AS

Angana S.

Sr. Quality Analyst

Enterprise (> 1000 emp.)

6/12/2024

"Convin provides the support that one needs for manual audits."

3/5

What do you like best about Convin.ai?

The Convin team is very responsive whenever asked for support. User friendly tool. Review collected by and hosted on G2.com.

What do you dislike about Convin.ai?

Latency is a common factor. Even the reports should be available for all the teams easily. Customization can be done better for forms. Review collected by and hosted on G2.com.

NP

Neelam P.

Advisor

Small-Business (50 or fewer emp.)

6/13/2024

"Great Software"

5/5

What do you like best about Convin.ai?

Excellent software, simple to use, and access the features. I use it frequently and haven't faced any challenges or difficulties till date, etc, and much more benefits Review collected by and hosted on G2.com.

What do you dislike about Convin.ai?

There is nothing as such to dislike Convin, very good software Review collected by and hosted on G2.com.

R

Roshni .

Quality analyst

Enterprise (> 1000 emp.)

6/11/2024

"Review"

5/5

What do you like best about Convin.ai?

Convin has a user friendly interface with easy to download reports and visibility. It makes audits easier and faster to be done. Recently also loved the support of Convin. It's easy to get in touch and resolve things quickly. Review collected by and hosted on G2.com.

What do you dislike about Convin.ai?

Loading time at times and the new manual audits feature Review collected by and hosted on G2.com.

PS

Punam S.

Enterprise (> 1000 emp.)

12/8/2023

"Helps our team maintain regulatory standards in call auditing"

5/5

What do you like best about Convin.ai?

Convin is a very easy-to-use tool that helps us convey and address our clients the needs.The AI and ML algorithms will help us understand the clients motivation and also helps us understand if it is a potential leed or not. It is very easy to implement and also the integration with various tool is possible here with salesforce ameyo and ozonetel. Review collected by and hosted on G2.com.

What do you dislike about Convin.ai?

Customer support team should be available in the weekends more proactively since we use the tool in weekends as well and the frequency of our usage is almost daily. Review collected by and hosted on G2.com.

What problems is Convin.ai solving and how is that benefiting you?

Convin helps us understand the data that is present in the calls and also analyse the human emotions and parts of speech inorder to understand the human sentiments and behaviour that will drive the call quality and customer satisfaction which inturn helps us do more sales and ensure we are making the profits which has quite been possible since convin came into picture. Review collected by and hosted on G2.com.