I enjoy how simple it is to make my own scorecards and weights to accurately represent the significance of each need in respect to the training task. It's really simple for me to evaluate with, comprehend, and integrate to the lead dealing conversation. Convin on a daily basis gives us a way to score calls for internal quality control. We can also utilize those scorecards as a coaching tool, allowing our managers with an alert to hear what went wrong on the call, follow the scorecard, and provide guidance on the mistakes. After then, we make goals and plan follow-up for next calls using the comment section. Review collected by and hosted on G2.com.

Some features ate bit complex to implement otherwise it's really useful. The scorecards' compliance section is the least useful to me. I'm not positive if this is a result of our industry, but I'm not quite sure how to apply this rating option. Review collected by and hosted on G2.com.

Mentioning all the points what I liked the best about Convin.ai:

1. Wide range of features such as AI Feedback, Comments, Share with anyone, transcription, summary, word cloud, and many more regarding a particular meeting that has helped me enhance my knowledge in dealing with a customer.

2. It is easy to use AI based platform.

3. Implementation of Customer Sentiment Analysis provided by Convin and how it's calculated gives super easy to understand evaluation.

4. With Account based scoring , I try to convert as many deals as wins.

5. A special mention to the response time of support team. Review collected by and hosted on G2.com.

Not a long time since I have known this platform but so far it has helped me as well as my team to improve. To mention the dislike, I would say there are a lot of features that needs a proper training from the Convin team to help one understand the use case. Review collected by and hosted on G2.com.

Convin.ai has truly elevated our quality management at Acko. It's intuitive platform integrates call audits, quality scores and recordings effortlessly, making it easy to track and improve performance. The tool is powerfull analytics and user friendly interface have streamlined our processes, significantly boosting our operational efficiency. Convin.ai is indispensable for maintaining our high standards and driving continuously improvement. Review collected by and hosted on G2.com.

Convin.ai is exceptional in every aspect. It's robust features and intuitive design make it the idle tool for quality management, exceeding all expectations and needing no enhancements. Review collected by and hosted on G2.com.

We have been using the Convin tool in our call center for the past Five months, and it has significantly transformed our operations. The call analytics feature provides in-depth insights that help us understand customer interactions better and improve our call quality. One of the standout features is the automated call transcription and sentiment analysis, which has saved us countless hours in manual review and provided actionable data to enhance our customer engagement strategies. Review collected by and hosted on G2.com.

Need to work on the LMS to enhance the learning experience for users. Review collected by and hosted on G2.com.

1. It helps me get relevant audit reports in just a few seconds through the tool to reduce my productive time.

2. Transcripts help me to audit more efficiently. Review collected by and hosted on G2.com.

Earlier, I was facing difficulty finding audit samples through disposition, now it's reflected on the meeting page which helps me pick audit samples more effectively. Review collected by and hosted on G2.com.

I get to view my scores as well as team's scores. In addition, I can watch every audit and ask my managers for input on the conversations I had with Get Feedback feature.

I'm learning how to make my calls better. I am improving when it comes to customer service. Convin is adaptable and scalable and easy to use, all at the same time.

Easy to implement and

Before this, we lacked a platform for quality assurance. A useful QA procedure has been implemented with Convin's assistance.

Customer Support team is also readily available to solve our queries. Review collected by and hosted on G2.com.

Customer Intelligence from a point of AI can be improved as rarely it give inaccurate analysis. Review collected by and hosted on G2.com.

It helps to identify the leads that need to be audited wherein we can check the scores and the mark downs given by the Convin which helps to pick the lead and the reports generated through Convin also helps to analyse the data and give inputs for the process improvements. Review collected by and hosted on G2.com.

Sometimes it gets logged out autimatically while working on the platform.

Sometimes the data is not updated on the real time basis as per the CRM linked to Convin. Review collected by and hosted on G2.com.

Convin's extremely user-friendly interface is its most helpful feature because it saves you from wasting valuable time figuring out how to utilize the system. This has a significant impact, particularly on hectic days. Convin has excellent representation, therefore I use it for analysis instead of a spreadsheet. It assists me in achieving all of my goals.

Smoothly integrates with other softwares such as calendar and CRM.

Customer Support has made me understand the product so easy to use. Review collected by and hosted on G2.com.

Sometimes the login process is broken or too slow. I'm hoping Convin will take care of all the requirements for the customer-centric sector soon! Review collected by and hosted on G2.com.

1. Convin is helpful to filter out your sales leads like hot leads and cold leads so that we can clearly understand the leads' status without making calls. Review collected by and hosted on G2.com.

1. Regarding the accountant's page UI, it is good to use for auditors like in the meetings page, but we are facing a little difficulty on the accounts page. Review collected by and hosted on G2.com.

Convin is best for accuracy and interface, the navigation and easy access makes it user friendly at view and review reports.

Work has got much easier with Convin. Review collected by and hosted on G2.com.

Works everytime flawlessly just takes time to load in rare cases. Review collected by and hosted on G2.com.