Convin is useful for

1. compliance

2. script reading as it provides accurate transcript

3. appropriate dispositioning with respect to tags for calls

4. It help in holding agents like me accountable for their KPIs as we can track our account score as a win/loss deal.

It's a great product for manual quality assurance scoring. Review collected by and hosted on G2.com.

I don't have any issues facing and its easy to use the AI Review collected by and hosted on G2.com.

The best part of Convin is he can judge based on a conversation whether the customer is interested or not(Accuracy for this is almost 80% )which is a great number, Easy to use not complex and the Features are enough to analyze a call, Great help for call Auditors Review collected by and hosted on G2.com.

Some issues are there like multiple times it happens that Convin missed whether the executive has said his name on call or not and the follow-up time Given by the customer. Hopefully I think these small things can be improved Review collected by and hosted on G2.com.

I utilize various functionalities including the parameter dashboard and automated call quality feature within Convin, all of which are user-friendly. Moreover, the support team is consistently accessible to assist with any implementation requirements. Review collected by and hosted on G2.com.

Currently, there's nothing about Convin that I find disagreeable; ultimately, it effectively addresses my business-related challenges. Review collected by and hosted on G2.com.

I appreciate how each line item is so detailed to aid the user in better understanding the operations.

Convin is an excellent online tool offered to businesses of all sizes for tracking customer service quality. I have benefitted so much from Convin.

I feel Convin is easy to Use, and Analytics are Easily Implemented

Daily usage for me

Easily Inetgrated

Convin's flexibility allows firms to tailor their quality control procedures to our own requirements, making it an extremely useful tool for evaluating and improving customer service quality. Review collected by and hosted on G2.com.

There are moments when it is unnecessarily slow but the reports and dashboard are really. Review collected by and hosted on G2.com.

Convin's especially useful as it points out areas that need to be improved in order to guarantee skill development.

I have so much improved by keeping a track on my stats and implemented the AI Feedbacks provided in Convin.

Convin is really beneficial.

It offers extensive customizability. The summaries provide a clear picture of the score.

The categories of each template are divided into several sections, making the system simple to evaluate a call.

I also appreciate that each time stamp in the transcription has a comment functionality next to it. Review collected by and hosted on G2.com.

Since I use so much out of Convin everyday, I feel the product has achieved great heights and is helping in many ways. AI lacks at some point.

Else customer support team is also great. Review collected by and hosted on G2.com.

Manual Audits are easily located. You receive training when you initially join, and it is easy to design a new audit template to enable you to modify the way you are marking. Convin offers a plethora of options for ML and reporting. Those who don't use the scorecard frequently will find it to be straightforward to use and understand. lowering the amount of labor-intensive manual data collection, analysis, and presentation. Review collected by and hosted on G2.com.

Inaccurate data download, sometimes it is diffucult to track data and timeline. Review collected by and hosted on G2.com.

Convin's reporting menu makes it simple to find departmental trends. You can see anything you want to see with the filters such as date range filter, duration filter, reps filters, teams filter, as well as Convin provides some extensive filters will which you can track your AI and manually audited calls. With Convin, I've seen improvement every week. We genuinely wanted to improve our QA procedure, and convin enabled us to hold agents responsible. Review collected by and hosted on G2.com.

Have not faced any issues with Convin so far. Review collected by and hosted on G2.com.

Easy to use.

Less time-consuming for the audit.

Automatic feedback mail option.

Good summary of the calls Review collected by and hosted on G2.com.

Need proper transcript

AI scoring is not accurate.

suggestion for the improvement of the agents need to be improved. Review collected by and hosted on G2.com.

I enjoy the graphical representation of the scores and the interface.

The side menus, which display your score and customer sentiment status, are another feature I use daily to track my performance.

I find the menus regarding Stats, AI Feedback, Topics, Moments, and Snippets to be quite helpful any easy to implement & use.

I also enjoy getting email notifications anytime someone audits my calls, comments, or provides feedback.

I've improved the caliber of my call deliveries. Because they offer various perspectives for each feature and metric that a manager, agent, or auditor can utilize, reports and dashboards are helpful in every way.

Zendesk quite smoothly integrated with Convin. Review collected by and hosted on G2.com.

The only thing I would modify is that I can only delete comments made at a particular time stamps; I am not able to edit them later. If there are any grammatical errors, there should be an option to help me edit it out. However, Convin support team's assistance is incredibly helpful and responsive! Review collected by and hosted on G2.com.

easy to complete our task in this portal Review collected by and hosted on G2.com.

some time its not working properly due to technical glitch Review collected by and hosted on G2.com.