It helps to find out the leads easily and helps to choose effective leads. It helps to find out reports easily as per parameters. Review collected by and hosted on G2.com.

Sometimes we face issues where convin is not able to pick the voice of executives and customers rather that all good. Review collected by and hosted on G2.com.

We can check shortly audits calls,We can check on convin that how many customers refuse to make calls again and again by writing on the number of calls. after that we can easyly marked DND Review collected by and hosted on G2.com.

Some time audits not showing in covin and and hagning issue Review collected by and hosted on G2.com.

Can transcript the calls with 70-80% accuracy Review collected by and hosted on G2.com.

while auditing can't use keyboard effectively

specially to forward and rewind the calll - Need to click on call duration with mouse then use keyboard.

Just need to adjust the dufault cursor where to be. Review collected by and hosted on G2.com.

Good UI-to find out the agent's audit percentage,to take the data properly. Review collected by and hosted on G2.com.

Need improvement in solution part,further assistance section and the referral part. Review collected by and hosted on G2.com.

EASY ACESS TO CALL RECORDING & THEIR STATS Review collected by and hosted on G2.com.

CALL FLOW MANAGMENT CAN GET MORE SMOOTH. Review collected by and hosted on G2.com.

Very Easy to use and CSAT report is very clear. Review collected by and hosted on G2.com.

Everything is fine , sometimes while working on convin it gets logged out , but the good thing is that again work is resumed from where it was left. Review collected by and hosted on G2.com.

Ease to Use and Very Handy to Audit the calls Review collected by and hosted on G2.com.

As such Nothing as per the Audit perception Review collected by and hosted on G2.com.

Reduces the workload and gives more insights on improving the process and experience Review collected by and hosted on G2.com.

Should give us option to customize however we want Review collected by and hosted on G2.com.

Very user Friendly , Easy to navigate , auditing purpose Review collected by and hosted on G2.com.

The AI part can be better in regards to accuracy Review collected by and hosted on G2.com.

It is simple and easy to use and understand Review collected by and hosted on G2.com.

when clicked on call to audit creates a new window/dashboard Review collected by and hosted on G2.com.