--- title: Convin.ai Reviews meta\_title: 'Convin.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 549 reviews by the users' company size, role or industry to find out how Convin.ai works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 549 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Convin.ai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Convin.ai but has limited features. Are you part of the Convin.ai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. * * * Seller [Convin](https://www.g2.com/sellers/convin) Discussions [Convin.ai Community](https://www.g2.com/products/convin-ai/discuss) Languages Supported German, English, Gujarati, Hindi, Kannada, Marathi, Spanish, Tamil, Telugu Solution Type All-in-One Overview by Ashish S Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/convin-ai/pricing) ## Top-Rated Alternatives [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ View All Alternatives ](https://www.g2.com/products/convin-ai/competitors/alternatives) ## User Insights Average based on 549 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Karthik J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthik J.") KJ Karthik J. Customer Support Executive Mid-Market (51-1000 emp.) 7/7/2024 "Convin Review" 5/5 What do you like best about Convin.ai? Convin is the best tool to understand the quality socres and listen to the calls and the tool is very smooth Review collected by and hosted on G2.com. What do you dislike about Convin.ai? There is nothing negative about the toold Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? This tool makes the quality scoring very easy and the record management are easily accisable and the reports can be generated very easily Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic YM Yuvashree M. Enterprise (\> 1000 emp.) 12/18/2023 "its very useful for quality checks" 4/5 What do you like best about Convin.ai? It is simple to travel to specific parts in the sales call that will be most advantageous for progress. Complete integration. I don't have to do anything after it's set up. Excellent for documenting meetings with screen-share information and some next steps. I also like seeing who spoke how much of the time on each conversation, especially because my purpose is to be more consultative and allow the customer speak the majority of the time. Integrating it with QMS allows you to easily examine previous calls with clients and prospects. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? No, my positivity is totally inclined towards the benefits that Convin provides. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Previously, while reviewing individual team member performance, it was difficult to analyze trends both individually and across multiple teams within the business. Convin has solved this problem with the scorecard function; we are about to add varying weighting to quality checks, section off different areas of the scorecard, and display the results for each segment. The scorecards serve to provide a clearer view of how the team members are performing and where they need to improve Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kavitha N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kavitha N.") KN Kavitha N. Quality Manager Enterprise (\> 1000 emp.) 6/22/2024 "Convin Helps an organisation to solve highest audt coverage and present the accurate call summaries." 3.5/5 What do you like best about Convin.ai? The way the report part they handle, so the product enhancement were done in the short intervals. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? The UI can be bit more simple and user friendly. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? From audit point the sample audit coverage were increased, which resulted in better understading the call communication in depth and started more concentration on customer POV on every such changes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jaya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaya K.") JK Jaya K. Quality Analayst Mid-Market (51-1000 emp.) 6/17/2024 "Good Tool for audit" 5/5 What do you like best about Convin.ai? The convin is good tool for audit, I can check all audits and also I can assign session to the agents for better Quality audits. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Some time its hanging issue but according to me this is good tool Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Make agent conversations better and effective. Boost agent productivity with real-time Agent Assist. also I can check same day calls audits. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AK abhay k. Enterprise (\> 1000 emp.) 12/20/2023 "Easy to access all the insights of calls for managers as well as for representatives!" 5/5 What do you like best about Convin.ai? Convin provides many number of features if it's related to a representative or manager. Managers can access the calls of the reps and assign assessments to the agents who might need some improvement. Dashboards are easy to access and know about each representative's performance. There were some features which were difficult to implement but customer support stood with us to integrate it easily. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? There are some features where Convin can perform better in terms of UI. Rest, I would highly recommend it to all businesses. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? There's one feature in Convin i.e. LMS. LMS is a collection of data from where a representative can improve their performance and eventually contribute in as many conversion leads as he/she can. Earlier, I never knew where I should improve but now I have being improving at a high scale and am able to finish off my tasks on time with Convin.ai Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shivangi Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivangi Y.") SY Shivangi Y. Quality Analyist Mid-Market (51-1000 emp.) 6/17/2024 "User friendly" 5/5 What do you like best about Convin.ai? 1. The tool helps with multiple analyses for different business reports 2. Easy to use & understand 3. Effective and efficient Review collected by and hosted on G2.com. What do you dislike about Convin.ai? No such issue was faced with the app, Best tool ever Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? It helps in picking a high quantum of calls to audit Also helped in better understanding the analytical graphs to take action accordingly for process improvements Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Angana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angana S.") AS Angana S. Sr. Quality Analyst Enterprise (\> 1000 emp.) 6/12/2024 "Convin provides the support that one needs for manual audits." 3/5 What do you like best about Convin.ai? The Convin team is very responsive whenever asked for support. User friendly tool. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Latency is a common factor. Even the reports should be available for all the teams easily. Customization can be done better for forms. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? It is a one stop platform for call recordings thus do not need to be logged in to another application. Makes working more organized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Neelam P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neelam P.") NP Neelam P. Advisor Small-Business (50 or fewer emp.) 6/13/2024 "Great Software" 5/5 What do you like best about Convin.ai? Excellent software, simple to use, and access the features. I use it frequently and haven't faced any challenges or difficulties till date, etc, and much more benefits Review collected by and hosted on G2.com. What do you dislike about Convin.ai? There is nothing as such to dislike Convin, very good software Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? As of now didn't face any challenge or problem, we will reach out to the support team if in case needed Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Roshni .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roshni .") R Roshni . Quality analyst Enterprise (\> 1000 emp.) 6/11/2024 "Review" 5/5 What do you like best about Convin.ai? Convin has a user friendly interface with easy to download reports and visibility. It makes audits easier and faster to be done. Recently also loved the support of Convin. It's easy to get in touch and resolve things quickly. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Loading time at times and the new manual audits feature Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? It's helps us to identify issues and also find insights Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PS Punam S. Enterprise (\> 1000 emp.) 12/8/2023 "Helps our team maintain regulatory standards in call auditing" 5/5 What do you like best about Convin.ai? Convin is a very easy-to-use tool that helps us convey and address our clients the needs.The AI and ML algorithms will help us understand the clients motivation and also helps us understand if it is a potential leed or not. It is very easy to implement and also the integration with various tool is possible here with salesforce ameyo and ozonetel. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Customer support team should be available in the weekends more proactively since we use the tool in weekends as well and the frequency of our usage is almost daily. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Convin helps us understand the data that is present in the calls and also analyse the human emotions and parts of speech inorder to understand the human sentiments and behaviour that will drive the call quality and customer satisfaction which inturn helps us do more sales and ensure we are making the profits which has quite been possible since convin came into picture. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Convin.ai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Convin.ai ](https://www.g2.com/products/convin-ai/discussions/new) GU Guest User • Last activity almost 2 years ago What is Convin.ai used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-convin-ai-used-for) [ View all Discussions ](https://www.g2.com/products/convin-ai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/convin-ai/pricing) Convin.ai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-observe-ai) ##### ##### Convin.ai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/convin-ai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [Which gym management software integrates seamlessly with existing business systems including payment processors, marketing tools, and access control?](https://www.g2.com/discussions/which-gym-management-software-integrates-seamlessly-with-existing-business-systems-including-payment-processors-marketing-tools-and-access-control)[best fp&a software](https://www.g2.com/discussions/what-s-the-best-fp-a-software-in-2025)[Which community association management systems offer integrated document management and digital record storage?](https://www.g2.com/discussions/which-community-association-management-systems-offer-integrated-document-management-and-digital-record-storage) [Popular product information management software options](https://www.g2.com/discussions/popular-product-information-management-software-options)[What are the best C/C++ IDEs combining fast startup with refactoring tools that save development hours?](https://www.g2.com/discussions/what-are-the-best-c-c-ides-combining-fast-startup-with-refactoring-tools-that-save-development-hours)[Pros and Cons Details](https://www.g2.com/products/convin-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)