--- title: Convin.ai Reviews meta\_title: 'Convin.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 549 reviews by the users' company size, role or industry to find out how Convin.ai works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 549 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Convin.ai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Convin.ai but has limited features. Are you part of the Convin.ai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. * * * Seller [Convin](https://www.g2.com/sellers/convin) Discussions [Convin.ai Community](https://www.g2.com/products/convin-ai/discuss) Languages Supported German, English, Gujarati, Hindi, Kannada, Marathi, Spanish, Tamil, Telugu Solution Type All-in-One Overview by Ashish S Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/convin-ai/pricing) ## Top-Rated Alternatives [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ View All Alternatives ](https://www.g2.com/products/convin-ai/competitors/alternatives) ## User Insights Average based on 549 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) JR Jaya R. Enterprise (\> 1000 emp.) 2/23/2024 "Scorecards by both Convin as well as Auditors at a same place" 4.5/5 What do you like best about Convin.ai? I enjoy how simple it is to make my own scorecards and weights to accurately represent the significance of each need in respect to the training task. It's really simple for me to evaluate with, comprehend, and integrate to the lead dealing conversation. Convin on a daily basis gives us a way to score calls for internal quality control. We can also utilize those scorecards as a coaching tool, allowing our managers with an alert to hear what went wrong on the call, follow the scorecard, and provide guidance on the mistakes. After then, we make goals and plan follow-up for next calls using the comment section. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Some features ate bit complex to implement otherwise it's really useful. The scorecards' compliance section is the least useful to me. I'm not positive if this is a result of our industry, but I'm not quite sure how to apply this rating option. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Convin assists me in identifying areas for improvement as well as helping the team target important KPIs. It's fairly manageable and highly configurable. Everyone in my team is able to gain a clear understanding of both their individual and team performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ZP Zeelkumar p. Enterprise (\> 1000 emp.) 2/23/2024 "My experience with Convin as an agent" 5/5 What do you like best about Convin.ai? Mentioning all the points what I liked the best about Convin.ai: 1. Wide range of features such as AI Feedback, Comments, Share with anyone, transcription, summary, word cloud, and many more regarding a particular meeting that has helped me enhance my knowledge in dealing with a customer. 2. It is easy to use AI based platform. 3. Implementation of Customer Sentiment Analysis provided by Convin and how it's calculated gives super easy to understand evaluation. 4. With Account based scoring , I try to convert as many deals as wins. 5. A special mention to the response time of support team. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Not a long time since I have known this platform but so far it has helped me as well as my team to improve. To mention the dislike, I would say there are a lot of features that needs a proper training from the Convin team to help one understand the use case. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Not a long time since I have known this platform but so far it has helped me as well as my team to improve. Implementation of Customer Sentiment Analysis provided by Convin and how it's calculated gives super easy to understand evaluation. Convin analyzes speech very well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Asha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Asha B.") AB Asha B. Policy Advisor Insurance Mid-Market (51-1000 emp.) 8/15/2024 "Revolutionizing Quality Audits - How convin.ai enhances our call management efficiency." 5/5 What do you like best about Convin.ai? Convin.ai has truly elevated our quality management at Acko. It's intuitive platform integrates call audits, quality scores and recordings effortlessly, making it easy to track and improve performance. The tool is powerfull analytics and user friendly interface have streamlined our processes, significantly boosting our operational efficiency. Convin.ai is indispensable for maintaining our high standards and driving continuously improvement. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Convin.ai is exceptional in every aspect. It's robust features and intuitive design make it the idle tool for quality management, exceeding all expectations and needing no enhancements. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? It helps me understanding my quality scores and tracking my quality team audited call records. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Saurabh Sharma s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh Sharma s.") SS Saurabh Sharma s. Mid-Market (51-1000 emp.) 5/21/2024 "Convin has enhanced our efficiency, improved customer satisfaction" 4.5/5 What do you like best about Convin.ai? We have been using the Convin tool in our call center for the past Five months, and it has significantly transformed our operations. The call analytics feature provides in-depth insights that help us understand customer interactions better and improve our call quality. One of the standout features is the automated call transcription and sentiment analysis, which has saved us countless hours in manual review and provided actionable data to enhance our customer engagement strategies. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Need to work on the LMS to enhance the learning experience for users. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Convin has enhanced our efficiency, improved customer satisfaction, and provided our team with the tools necessary to excel. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kumkum S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kumkum S.") KS Kumkum S. Quality Analayst Mid-Market (51-1000 emp.) 6/18/2024 "Best Audit Tool Ever Use" 5/5 What do you like best about Convin.ai? 1. It helps me get relevant audit reports in just a few seconds through the tool to reduce my productive time. 2. Transcripts help me to audit more efficiently. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Earlier, I was facing difficulty finding audit samples through disposition, now it's reflected on the meeting page which helps me pick audit samples more effectively. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? It's reduced my productive time to get relevant & business reports by the name of headers and also gives insights that help us to improve our basic process hygiene by pulling data. my overall experience was masterful!! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CP Chahilkumar P. Enterprise (\> 1000 emp.) 2/18/2024 "Convin really helps us achieve our organizational goals." 5/5 What do you like best about Convin.ai? I get to view my scores as well as team's scores. In addition, I can watch every audit and ask my managers for input on the conversations I had with Get Feedback feature. I'm learning how to make my calls better. I am improving when it comes to customer service. Convin is adaptable and scalable and easy to use, all at the same time. Easy to implement and Before this, we lacked a platform for quality assurance. A useful QA procedure has been implemented with Convin's assistance. Customer Support team is also readily available to solve our queries. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Customer Intelligence from a point of AI can be improved as rarely it give inaccurate analysis. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Though it is solving many of our problems like I mentioned before this, we lacked a platform for quality assurance. A useful QA procedure has been implemented with Convin's assistance. Convin can improve in terms of accuracy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![JAFAR A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JAFAR A.") JA JAFAR A. Quality Auditor Enterprise (\> 1000 emp.) 7/18/2024 "Auditing Process has been made very easy with Convin" 4.5/5 What do you like best about Convin.ai? It helps to identify the leads that need to be audited wherein we can check the scores and the mark downs given by the Convin which helps to pick the lead and the reports generated through Convin also helps to analyse the data and give inputs for the process improvements. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Sometimes it gets logged out autimatically while working on the platform. Sometimes the data is not updated on the real time basis as per the CRM linked to Convin. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Previuosly I have used multiple tools for auditing which were not AI based, Convin is the first AI based platform which I used for audit and found it helpful in multiple ways. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JK Jignesh K. Enterprise (\> 1000 emp.) 2/13/2024 "CONVIN = Advanced yet Simple Speech Analytics Software" 5/5 What do you like best about Convin.ai? Convin's extremely user-friendly interface is its most helpful feature because it saves you from wasting valuable time figuring out how to utilize the system. This has a significant impact, particularly on hectic days. Convin has excellent representation, therefore I use it for analysis instead of a spreadsheet. It assists me in achieving all of my goals. Smoothly integrates with other softwares such as calendar and CRM. Customer Support has made me understand the product so easy to use. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Sometimes the login process is broken or too slow. I'm hoping Convin will take care of all the requirements for the customer-centric sector soon! Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Convin is assisting in solving the primary issue, which is the most frequently marked-down area for QA; This makes it simple for me to recognize trouble regions in a meeting. It enables us to track trends over time and evaluate the team's performance. I use it for analysis instead of a spreadsheet. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![kiran P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kiran P.") KP kiran P. quality analyst Enterprise (\> 1000 emp.) 6/20/2024 "Convin can filter the data." 4.5/5 What do you like best about Convin.ai? 1. Convin is helpful to filter out your sales leads like hot leads and cold leads so that we can clearly understand the leads' status without making calls. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? 1. Regarding the accountant's page UI, it is good to use for auditors like in the meetings page, but we are facing a little difficulty on the accounts page. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Before implementing Convin, we were facing difficulties in structuring the data according to quality parameters. After implementing Convin, the call audit data is automatically structured by Convin itself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shuaib U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shuaib U.") SU Shuaib U. Policy Advisor Mid-Market (51-1000 emp.) 6/15/2024 "Accurate and user friendly" 5/5 What do you like best about Convin.ai? Convin is best for accuracy and interface, the navigation and easy access makes it user friendly at view and review reports. Work has got much easier with Convin. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Works everytime flawlessly just takes time to load in rare cases. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? It helps me view audits and get a detailed info on notes mentioned. The dashboard helps to give a review with various filters available which makes to view the overall statistics. Has been a great help providing clarity on audits. Review collected by and hosted on G2.com. Show More 12/16/2024 Current UserValidated ReviewerSource: Organic ## Questions about Convin.ai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Convin.ai ](https://www.g2.com/products/convin-ai/discussions/new) GU Guest User • Last activity almost 2 years ago What is Convin.ai used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-convin-ai-used-for) [ View all Discussions ](https://www.g2.com/products/convin-ai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/convin-ai/pricing) Convin.ai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-observe-ai) ##### ##### Convin.ai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/convin-ai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [Which gym management software integrates seamlessly with existing business systems including payment processors, marketing tools, and access control?](https://www.g2.com/discussions/which-gym-management-software-integrates-seamlessly-with-existing-business-systems-including-payment-processors-marketing-tools-and-access-control)[best fp&a software](https://www.g2.com/discussions/what-s-the-best-fp-a-software-in-2025)[Which community association management systems offer integrated document management and digital record storage?](https://www.g2.com/discussions/which-community-association-management-systems-offer-integrated-document-management-and-digital-record-storage) [Popular product information management software options](https://www.g2.com/discussions/popular-product-information-management-software-options)[What are the best C/C++ IDEs combining fast startup with refactoring tools that save development hours?](https://www.g2.com/discussions/what-are-the-best-c-c-ides-combining-fast-startup-with-refactoring-tools-that-save-development-hours)[Pros and Cons Details](https://www.g2.com/products/convin-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)