--- title: Convin.ai Reviews meta\_title: 'Convin.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 549 reviews by the users' company size, role or industry to find out how Convin.ai works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 549 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Convin.ai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Convin.ai but has limited features. Are you part of the Convin.ai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. * * * Seller [Convin](https://www.g2.com/sellers/convin) Discussions [Convin.ai Community](https://www.g2.com/products/convin-ai/discuss) Languages Supported German, English, Gujarati, Hindi, Kannada, Marathi, Spanish, Tamil, Telugu Solution Type All-in-One Overview by Ashish S Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/convin-ai/pricing) ## Top-Rated Alternatives [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ View All Alternatives ](https://www.g2.com/products/convin-ai/competitors/alternatives) ## User Insights Average based on 549 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![venkatesh s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "venkatesh s.") VS venkatesh s. Enterprise (\> 1000 emp.) 3/28/2024 "Speech analytics tool that helps improve my quality score" 5/5 What do you like best about Convin.ai? Convin is useful for 1. compliance 2. script reading as it provides accurate transcript 3. appropriate dispositioning with respect to tags for calls 4. It help in holding agents like me accountable for their KPIs as we can track our account score as a win/loss deal. It's a great product for manual quality assurance scoring. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? I don't have any issues facing and its easy to use the AI Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? I enjoy how simple it is to make my own scorecards on the basis of my daily conversations and weights to accurately represent the significance of each need in respect to the training task. It's really simple for me to coach with, comprehend, and adapt to. It's fairly manageable and highly configurable. It is quite smoothly integrated with our telephony too. Everyone can gain a clear understanding of their own performance as well as that of the team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![SANDEEP M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SANDEEP M.") SM SANDEEP M. Senior Quality Analyst Enterprise (\> 1000 emp.) 6/21/2024 "Convin give proper insights of conversation happened with the customer" 3/5 What do you like best about Convin.ai? The best part of Convin is he can judge based on a conversation whether the customer is interested or not(Accuracy for this is almost 80% )which is a great number, Easy to use not complex and the Features are enough to analyze a call, Great help for call Auditors Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Some issues are there like multiple times it happens that Convin missed whether the executive has said his name on call or not and the follow-up time Given by the customer. Hopefully I think these small things can be improved Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? We were using Google Sheets and manual audits, Great to have Convin, Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CN Chirag N. Education Counselor Education Management Enterprise (\> 1000 emp.) 11/1/2023 "Best Automated Call Analysis Tool" 5/5 What do you like best about Convin.ai? I utilize various functionalities including the parameter dashboard and automated call quality feature within Convin, all of which are user-friendly. Moreover, the support team is consistently accessible to assist with any implementation requirements. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Currently, there's nothing about Convin that I find disagreeable; ultimately, it effectively addresses my business-related challenges. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Originally, we lacked a tool for both manual and automated call analysis, leading to numerous challenges for our Manual QAs. They had to navigate between Ameyo for call playback, Google Sheets for tab switching and auditing, and Excel for recording responses, all of which were then shared individually via email. Review collected by and hosted on G2.com. Show More 6/19/2024 Current UserValidated ReviewerSource: Organic JP Jinal P. Enterprise (\> 1000 emp.) 2/24/2024 "Fantastic online tool for quality control and customer service!" 5/5 What do you like best about Convin.ai? I appreciate how each line item is so detailed to aid the user in better understanding the operations. Convin is an excellent online tool offered to businesses of all sizes for tracking customer service quality. I have benefitted so much from Convin. I feel Convin is easy to Use, and Analytics are Easily Implemented Daily usage for me Easily Inetgrated Convin's flexibility allows firms to tailor their quality control procedures to our own requirements, making it an extremely useful tool for evaluating and improving customer service quality. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? There are moments when it is unnecessarily slow but the reports and dashboard are really. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Thanks to their quality indicators, I can quickly pinpoint areas that need improvement and take appropriate action to fix them. Convin's analytics features help our clients identify customer care agents that need further training by looking at the data collected on various parameters. Because of the tool's capacity to spot patterns of often made errors or subpar work, our team is able to take proactive steps to improve the agents' skills such as me and, ultimately, the overall quality of their customer support. Convin's flexibility allows firms to tailor their quality control procedures to our own requirements, making it an extremely useful tool for evaluating and improving customer service quality. Review collected by and hosted on G2.com. Show More 3/7/2024 Current UserValidated ReviewerSource: Organic AK Anuj K. Enterprise (\> 1000 emp.) 2/20/2024 "Convin keeps me going and improving my performance as a representative" 5/5 What do you like best about Convin.ai? Convin's especially useful as it points out areas that need to be improved in order to guarantee skill development. I have so much improved by keeping a track on my stats and implemented the AI Feedbacks provided in Convin. Convin is really beneficial. It offers extensive customizability. The summaries provide a clear picture of the score. The categories of each template are divided into several sections, making the system simple to evaluate a call. I also appreciate that each time stamp in the transcription has a comment functionality next to it. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Since I use so much out of Convin everyday, I feel the product has achieved great heights and is helping in many ways. AI lacks at some point. Else customer support team is also great. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Convin's especially useful as it points out areas that need to be improved in order to guarantee skill development. I have so much improved by keeping a track on my stats and implemented the AI Feedbacks provided in Convin. Convin is really proved beneficial to me. It offers extensive customizability. The summaries provide a clear picture of the score. The categories of each template are divided into several sections, making the system simple to evaluate a call. I also appreciate that each time stamp in the transcription has a comment functionality next to it. Review collected by and hosted on G2.com. Show More 3/7/2024 Current UserValidated ReviewerSource: Organic ![Shekinah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shekinah S.") SS Shekinah S. Quality Analyst Mid-Market (51-1000 emp.) 7/3/2024 "Saves time, provided accurate transcript, good call quality recordings." 5/5 What do you like best about Convin.ai? Manual Audits are easily located. You receive training when you initially join, and it is easy to design a new audit template to enable you to modify the way you are marking. Convin offers a plethora of options for ML and reporting. Those who don't use the scorecard frequently will find it to be straightforward to use and understand. lowering the amount of labor-intensive manual data collection, analysis, and presentation. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Inaccurate data download, sometimes it is diffucult to track data and timeline. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Reduced use of Excel, reports already made. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![ROHIT S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ROHIT S.") RS ROHIT S. Motor Claims/Agent Enterprise (\> 1000 emp.) 6/19/2024 "My experience with convin" 5/5 What do you like best about Convin.ai? Convin's reporting menu makes it simple to find departmental trends. You can see anything you want to see with the filters such as date range filter, duration filter, reps filters, teams filter, as well as Convin provides some extensive filters will which you can track your AI and manually audited calls. With Convin, I've seen improvement every week. We genuinely wanted to improve our QA procedure, and convin enabled us to hold agents responsible. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Have not faced any issues with Convin so far. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Extensive search by Convin to stand out among all the meetings. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jithinlal v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jithinlal v.") JV Jithinlal v. quality analyst Enterprise (\> 1000 emp.) 6/20/2024 "Easy to assign marks and proper summary of the call" 4/5 What do you like best about Convin.ai? Easy to use. Less time-consuming for the audit. Automatic feedback mail option. Good summary of the calls Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Need proper transcript AI scoring is not accurate. suggestion for the improvement of the agents need to be improved. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? I was taking more time to send the feedback mail - Convin helped me to avoid sending the mail and I can use the time for another audit. I was auditing the call in Excel sheets, After using Convin, I got a dashboard to mark the comments and assign the marks, which made it easy to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RT Raman T. Enterprise (\> 1000 emp.) 2/25/2024 "Good platform to analyze speech in any form of conversation." 5/5 What do you like best about Convin.ai? I enjoy the graphical representation of the scores and the interface. The side menus, which display your score and customer sentiment status, are another feature I use daily to track my performance. I find the menus regarding Stats, AI Feedback, Topics, Moments, and Snippets to be quite helpful any easy to implement & use. I also enjoy getting email notifications anytime someone audits my calls, comments, or provides feedback. I've improved the caliber of my call deliveries. Because they offer various perspectives for each feature and metric that a manager, agent, or auditor can utilize, reports and dashboards are helpful in every way. Zendesk quite smoothly integrated with Convin. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? The only thing I would modify is that I can only delete comments made at a particular time stamps; I am not able to edit them later. If there are any grammatical errors, there should be an option to help me edit it out. However, Convin support team's assistance is incredibly helpful and responsive! Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? I find the menus regarding Stats, AI Feedback, Topics, Moments, and Snippets to be quite helpful any easy to implement & use. I also enjoy getting email notifications anytime someone audits my calls, comments, or provides feedback. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RR Rahul R. auditor Mid-Market (51-1000 emp.) 10/24/2024 "Easy to handle the audits" 5/5 What do you like best about Convin.ai? easy to complete our task in this portal Review collected by and hosted on G2.com. What do you dislike about Convin.ai? some time its not working properly due to technical glitch Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Its identify the little and all kind of errors over the call Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Convin.ai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Convin.ai ](https://www.g2.com/products/convin-ai/discussions/new) GU Guest User • Last activity almost 2 years ago What is Convin.ai used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-convin-ai-used-for) [ View all Discussions ](https://www.g2.com/products/convin-ai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/convin-ai/pricing) Convin.ai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-observe-ai) ##### ##### Convin.ai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/convin-ai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [Which gym management software integrates seamlessly with existing business systems including payment processors, marketing tools, and access control?](https://www.g2.com/discussions/which-gym-management-software-integrates-seamlessly-with-existing-business-systems-including-payment-processors-marketing-tools-and-access-control)[best fp&a software](https://www.g2.com/discussions/what-s-the-best-fp-a-software-in-2025)[Which community association management systems offer integrated document management and digital record storage?](https://www.g2.com/discussions/which-community-association-management-systems-offer-integrated-document-management-and-digital-record-storage) [Popular product information management software options](https://www.g2.com/discussions/popular-product-information-management-software-options)[What are the best C/C++ IDEs combining fast startup with refactoring tools that save development hours?](https://www.g2.com/discussions/what-are-the-best-c-c-ides-combining-fast-startup-with-refactoring-tools-that-save-development-hours)[Pros and Cons Details](https://www.g2.com/products/convin-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)