--- title: Convin.ai Reviews meta\_title: 'Convin.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 549 reviews by the users' company size, role or industry to find out how Convin.ai works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 549 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Convin.ai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Convin.ai but has limited features. Are you part of the Convin.ai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. * * * Seller [Convin](https://www.g2.com/sellers/convin) Discussions [Convin.ai Community](https://www.g2.com/products/convin-ai/discuss) Languages Supported German, English, Gujarati, Hindi, Kannada, Marathi, Spanish, Tamil, Telugu Solution Type All-in-One Overview by Ashish S Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/convin-ai/pricing) ## Top-Rated Alternatives [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ View All Alternatives ](https://www.g2.com/products/convin-ai/competitors/alternatives) ## User Insights Average based on 549 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Moumita Sarkar(QA) .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moumita Sarkar(QA) .") M Moumita Sarkar(QA) . Senior Quality Analyst Enterprise (\> 1000 emp.) 10/17/2024 "Review About Conwin-- Helpful to all levels in a BPO" 5/5 What do you like best about Convin.ai? Easy to use and access. It has a lot of helpful features. 1. Dashboard for easy visual experience 2. Statistics provided for manual and AI audits Review collected by and hosted on G2.com. What do you dislike about Convin.ai? SOme of the reporting structures are not all comprehensive and not user friendly. There is also no clink to paste option available. If one wants to audit the auditor, the original audit gets overwritten. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Sharing feedback was tedious as every feedback had to be sent manually. Also, keeping a tab of the agents audited was tiring. This problem has been resolved with the advent of Conwin. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Yuga J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yuga J.") YJ Yuga J. Sales Quality Auditor Mid-Market (51-1000 emp.) 5/22/2024 "Convin has helped me reduce my time that was consumed for auditing" 5/5 What do you like best about Convin.ai? My team's performance as agents, I am able to track who all are satisfied with my auditing and who all are having disputes. The user-friendly interface, simple API connectivity, and readily available documentation make it easy to combine data in a convenient manner. With the option to grant access with the required privileges and screens, creating an agent for data integration is also really simple and smooth. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Although there are occasionally a few small errors and inaccuracies in the report area, I believe that most of the features are outstanding. Since the data is saved, this has no impact on the scoreboard, however it could be worthwhile to investigate. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Instead of building the Quality Assurance scores separately for each of the agent who belongs to my in Excel and combining the data from several QAs, with Convin, it is easier to make the entire process in one platform where the parameters are predetermined and already configured. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mohammed Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed Y.") MY Mohammed Y. Quality Analyst Enterprise (\> 1000 emp.) 6/11/2024 "Easiest way to Audit" 5/5 What do you like best about Convin.ai? 1. Convin gives a defined data based on date strusture which helps do live audits. 2. Application gives easy uasge with the key tabs. 3. Very smooth to manage Playback speed while listening to the call. 4. Very efficient to create our Audit form and making it user friendly. 5. Convin gives a Simplified Raw data and also reports, which save a lot of time. 6. Convin can be used in multiple tabs without any lag. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Since convin has alot of data to features it is very likely to buffer sometime. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Convin.ai is by far the best AI tool I worked with, it gives fantastic analysis of audits done and quality scores given, by simplifying the auditor and agent with team leader for all kinds of data review and error understanding which gives better plan f action of improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Abrar K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abrar K.") AK Abrar K. Personal Policy Advisor Mid-Market (51-1000 emp.) 6/24/2024 "Very easy and accesssible" 4.5/5 What do you like best about Convin.ai? It gives us all the required information about our quality score, Like for the week or for the particular month or current month and necessary information has been provided end to end details and gives a clear picture to understand where exactly we are lacking and to understand and implement things for the next call and as we are used to it on a daily basis henec its very muych user friendly. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? It gives only the lead id not the customer mobile number which needs to be improved and rest everthing is amazing!!! Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? It gives all clear feedbacks and reviews about our call, each and every corner so that we can check and make the necessary improvements and glipse of overall call quality which helsp us in impoving continously Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Syed R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Syed R.") SR Syed R. Customer support- Executive • Health Presales Mid-Market (51-1000 emp.) 6/26/2024 "Audits and performance" 5/5 What do you like best about Convin.ai? Good to find the application with the most unquie features, easy to find audit details and use of the application is very easy to find the audits and remarks, easy to correct our mistakes, with the help of the Filter option we can find the data according to our requirement and for the certain duration. For anyproblem Support of the staff is helpful, and it's frequency of the useage is day to day implementation of good things. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? It will be good if we find the task as soon as we open the application. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? We can be easily able to audit and it is easy to update the remarks, which will be helpful and not to repleat the same mistake again. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shoaib ulla b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shoaib ulla b.") SB Shoaib ulla b. Health policy advisor Mid-Market (51-1000 emp.) 6/26/2024 "CRM - Performance and work experience" 4.5/5 What do you like best about Convin.ai? User Friendly gives the data to analysis the quality score monthly wise and custom range to check the daily performance and helps to improve the performance by looking to the scores. and easy to acknowledge the quality calls. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? while getting the filter option for monthly it gets change after refresh which can be fix by new update. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? its giving us all the qualiy records of the customers to analyse the feed back and to get to know the errors and mistakes done while calls and to make it as improvement on the next conversations. its helps us to look our quality of conversations on call done and to make ourself better to avoid the mistake and crack the sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nikunj M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikunj M.") NM Nikunj M. Quality auditor Mid-Market (51-1000 emp.) 10/11/2024 "Best audit tool" 5/5 What do you like best about Convin.ai? Best features of convin includes detailed call insights, customisable scorecard, dashboards, monitoring, user friendly interface, actionable reports all driven by AI Review collected by and hosted on G2.com. What do you dislike about Convin.ai? It works on capturing the data via word basis so accuracy is not 100%. Manual audits includes the scenario however AI does not cover scenario wise audits Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Detailed call insights which provides a deep knowledge of the call and also what things to improve Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Deepika P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepika P.") DP Deepika P. Quality Analyst Enterprise (\> 1000 emp.) 7/10/2024 "Convin evaluates the transcript very well" 4.5/5 What do you like best about Convin.ai? I Yet can customize Convin to suit my needs, and the customer support is excellent. I appreciate that data analytics can be generated based on the measurements and that reports can be retrieved. I particularly adore the additional analytics capabilities, which have made data compilation easier. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Yet I have not faced any issues as such to dislike. It was quite easy to implement the features. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Before getting hands with Convin I was using google sheets which occupied a lot of my time. With convin im able to perform the audits and fastrack the audit process at a single platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rajesh D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajesh D.") RD Rajesh D. Policy Advisor and customer support expert Mid-Market (51-1000 emp.) 6/12/2024 "Convin helped me improve my soft skills and performance" 5/5 What do you like best about Convin.ai? in my whole experience with all the companies i have been worked in , there were multiple tools used for the quality check of calls where there was no easy way to track up the stats. in ACKO the convin tool has be very helpful to track the stats and improve my performance. due to the AI feature my quality team is having a benefits to audit multiple calls very easily and sharing the details will in easier way. it gives the details of the points which can be improved with the marking feature. also as a agent the dispute feature is also very helpful to point any wrong markdown that can happen. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? I have not faced any issue to review my performance in convin yet. convin is the best way to review my calls Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? convin is solving the issue of bulk audits of calls without lacking accuracy . The AI feature comes handy for quality team to audit the calls Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Abhin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhin K.") AK Abhin K. Health Policy Advisor Enterprise (\> 1000 emp.) 6/13/2024 "Convin Review" 5/5 What do you like best about Convin.ai? Easiest patform to bring all audits under one roof with all the required number of features. Best designed app with simple procedures and easy to use. Good and quick customer support in resolving any issues. I use the app on a regurlar basis to understand my quality on calls and maintain level of business. The software has an excellent ease of integration with freshdesk. The new device has been designed with features that will make it easier to install, for ease of implementation. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Nothing to dislike. It is the perfect platform i have used. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Convin helps me in viewing and understanding my quality scores and in maintaining my quality of business Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Convin.ai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Convin.ai ](https://www.g2.com/products/convin-ai/discussions/new) GU Guest User • Last activity almost 2 years ago What is Convin.ai used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-convin-ai-used-for) [ View all Discussions ](https://www.g2.com/products/convin-ai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/convin-ai/pricing) Convin.ai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-observe-ai) ##### ##### Convin.ai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/convin-ai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [Which gym management software integrates seamlessly with existing business systems including payment processors, marketing tools, and access control?](https://www.g2.com/discussions/which-gym-management-software-integrates-seamlessly-with-existing-business-systems-including-payment-processors-marketing-tools-and-access-control)[best fp&a software](https://www.g2.com/discussions/what-s-the-best-fp-a-software-in-2025)[Which community association management systems offer integrated document management and digital record storage?](https://www.g2.com/discussions/which-community-association-management-systems-offer-integrated-document-management-and-digital-record-storage) [Popular product information management software options](https://www.g2.com/discussions/popular-product-information-management-software-options)[What are the best C/C++ IDEs combining fast startup with refactoring tools that save development hours?](https://www.g2.com/discussions/what-are-the-best-c-c-ides-combining-fast-startup-with-refactoring-tools-that-save-development-hours)[Pros and Cons Details](https://www.g2.com/products/convin-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)