--- title: Convin.ai Reviews meta\_title: 'Convin.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 549 reviews by the users' company size, role or industry to find out how Convin.ai works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 549 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Convin.ai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Convin.ai but has limited features. Are you part of the Convin.ai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. * * * Seller [Convin](https://www.g2.com/sellers/convin) Discussions [Convin.ai Community](https://www.g2.com/products/convin-ai/discuss) Languages Supported German, English, Gujarati, Hindi, Kannada, Marathi, Spanish, Tamil, Telugu Solution Type All-in-One Overview by Ashish S Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/convin-ai/pricing) ## Top-Rated Alternatives [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ View All Alternatives ](https://www.g2.com/products/convin-ai/competitors/alternatives) ## User Insights Average based on 549 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![diptimayee s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "diptimayee s.") DS diptimayee s. Quality Analyst Mid-Market (51-1000 emp.) 2/3/2025 "Role of convin in Auditing" 4/5 What do you like best about Convin.ai? It helps to find out the leads easily and helps to choose effective leads. It helps to find out reports easily as per parameters. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Sometimes we face issues where convin is not able to pick the voice of executives and customers rather that all good. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? It helps to find leads within seconds and as per score sense we can pick the calls which gives more helpful insights. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Swati R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swati R.") SR Swati R. Quality Analyst Mid-Market (51-1000 emp.) 6/10/2024 "Experience was good" 5/5 What do you like best about Convin.ai? We can check shortly audits calls,We can check on convin that how many customers refuse to make calls again and again by writing on the number of calls. after that we can easyly marked DND Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Some time audits not showing in covin and and hagning issue Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? We can check on Kavin that how many customers refuse to make calls by writing on the number of calls. Review collected by and hosted on G2.com. Show More 1/31/2025 Current UserValidated ReviewerSource: Organic ![basavakiran M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "basavakiran M.") BM basavakiran M. Quality Auditor Information Technology and Services Mid-Market (51-1000 emp.) 2/7/2025 "Convin Audit Review" 4/5 What do you like best about Convin.ai? Can transcript the calls with 70-80% accuracy Review collected by and hosted on G2.com. What do you dislike about Convin.ai? while auditing can't use keyboard effectively specially to forward and rewind the calll - Need to click on call duration with mouse then use keyboard. Just need to adjust the dufault cursor where to be. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? can get all the audit report with a single click, Can minimize the audit parameters as per the requirements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Debjani B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Debjani B.") DB Debjani B. Quality Analyst Mid-Market (51-1000 emp.) 2/3/2025 "Good accuracy" 4/5 What do you like best about Convin.ai? Good UI-to find out the agent's audit percentage,to take the data properly. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Need improvement in solution part,further assistance section and the referral part. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? By providing the score sence -it's reduces the time to choose the calls for audit.Better call quality. Before we used to use google sheet to maintian the data but now it's became easy to check the previous audit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. HOLIDAY CRUISE SALES EXPERT Mid-Market (51-1000 emp.) 4/8/2025 "MAXIMIUM EFFECENICY FOR CALL TRACKING" 5/5 What do you like best about Convin.ai? EASY ACESS TO CALL RECORDING & THEIR STATS Review collected by and hosted on G2.com. What do you dislike about Convin.ai? CALL FLOW MANAGMENT CAN GET MORE SMOOTH. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? CALL TRANSCRIPTION ARE GETTING MORE BETTER , IT PROVIDES IN DEPTH ANNALYSIS AND INSIGHTS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![intekhab a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "intekhab a.") IA intekhab a. CSAT Mid-Market (51-1000 emp.) 2/3/2025 "Nice Experience" 4.5/5 What do you like best about Convin.ai? Very Easy to use and CSAT report is very clear. Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Everything is fine , sometimes while working on convin it gets logged out , but the good thing is that again work is resumed from where it was left. Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? to identify the lead we lacked,getting highlighted points to work on. It is very easy to use as compared to excel. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sumita O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumita O.") SO Sumita O. Qulaity Mid-Market (51-1000 emp.) 4/8/2025 "Useful For Audit" 5/5 What do you like best about Convin.ai? Ease to Use and Very Handy to Audit the calls Review collected by and hosted on G2.com. What do you dislike about Convin.ai? As such Nothing as per the Audit perception Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? 100% Call Audit Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anil Nimbalkar .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anil Nimbalkar .") A Anil Nimbalkar . Senior executive-Quality Enterprise (\> 1000 emp.) 12/18/2024 "Makes your work easy" 5/5 What do you like best about Convin.ai? Reduces the workload and gives more insights on improving the process and experience Review collected by and hosted on G2.com. What do you dislike about Convin.ai? Should give us option to customize however we want Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? Convin enhances customer efficiency by providing intelligent, context-sensitive scripts and troubleshooting guidance that automatically appear during customer interactions. These dynamically generated audio-assisted resources enable support representatives to quickly access relevant information, significantly reducing response times and improving the overall quality of customer service. It is easy to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Conway Raymond Goodman .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conway Raymond Goodman .") C Conway Raymond Goodman . Senior Manager : Quality Analyst Mid-Market (51-1000 emp.) 1/6/2025 "CONVIN for Titan Audits CRM" 3.5/5 What do you like best about Convin.ai? Very user Friendly , Easy to navigate , auditing purpose Review collected by and hosted on G2.com. What do you dislike about Convin.ai? The AI part can be better in regards to accuracy Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? We used to use XL before we got trained on convin It helps us in regards to faster audits , the AI audit insights help us to share better feedbacks with the team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pavan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavan K.") PK Pavan K. Team Lead Mid-Market (51-1000 emp.) 1/29/2025 "It helps me feel easy to identify the agents performace easy" 5/5 What do you like best about Convin.ai? It is simple and easy to use and understand Review collected by and hosted on G2.com. What do you dislike about Convin.ai? when clicked on call to audit creates a new window/dashboard Review collected by and hosted on G2.com. What problems is Convin.ai solving and how is that benefiting you? It is easy to audit the calls and review the agent's performaces how to and it also helps to pass the feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Convin.ai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Convin.ai ](https://www.g2.com/products/convin-ai/discussions/new) GU Guest User • Last activity almost 2 years ago What is Convin.ai used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-convin-ai-used-for) [ View all Discussions ](https://www.g2.com/products/convin-ai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/convin-ai/pricing) Convin.ai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/convin-ai-vs-observe-ai) ##### ##### Convin.ai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/convin-ai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [Which cloud directory platform gives a small business the easiest user and group management without needing a full-time IT person to keep it running?](https://www.g2.com/discussions/which-cloud-directory-platform-gives-a-small-business-the-easiest-user-and-group-management-without-needing-a-full-time-it-person-to-keep-it-running)[Best platforms for testing email templates across clients](https://www.g2.com/discussions/what-are-the-best-platforms-for-testing-email-templates-across-clients)[What columnar database platforms have the most transparent pay-as-you-go pricing with built-in cost controls so a data team does not get hit with an unexpected bill after a heavy query week?](https://www.g2.com/discussions/what-columnar-database-platforms-have-the-most-transparent-pay-as-you-go-pricing-with-built-in-cost-controls-so-a-data-team-does-not-get-hit-with-an-unexpected-bill-after-a-heavy-query-week) [Is there a free or affordable marketing analytics tool that handles multi-touch attribution for small teams, or do you have to pay enterprise prices?](https://www.g2.com/discussions/is-there-a-free-or-affordable-marketing-analytics-tool-that-handles-multi-touch-attribution-for-small-teams-or-do-you-have-to-pay-enterprise-prices)[What specific conditions can be used to build conditional access policies?](https://www.g2.com/discussions/what-specific-conditions-can-be-used-to-build-conditional-access-policies)[Pros and Cons Details](https://www.g2.com/products/convin-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)