--- title: Convin.ai Reviews meta_title: 'Convin.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 549 reviews by the users' company size, role or industry to find out how Convin.ai works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 549 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Convin.ai Reviews **Vendor:** Convin **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 4.7/5.0 **Total Reviews:** 549 ## About Convin.ai Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. ## Convin.ai Pros & Cons **What users like:** - Users praise the **ease of use** of Convin.ai, finding it user-friendly and convenient for auditing calls. (9 reviews) - Users value the **high accuracy** of Convin.ai in capturing communication details and evaluating agent performance. (7 reviews) - Users appreciate the **user-friendly interface** of Convin.ai, enabling easy access to call stats and metrics. (6 reviews) - Users appreciate the **auditing efficiency** of Convin.ai, finding it user-friendly and easy to navigate for call audits. (5 reviews) - Users find Convin.ai's **ease of use for auditing** highly beneficial, complemented by its user-friendly interface. (4 reviews) - Dashboard Features (4 reviews) - Reporting (4 reviews) - Call Monitoring (3 reviews) - Call Recording (3 reviews) - Easy Access (3 reviews) **What users dislike:** - Users face **auditing issues** with limited keyboard functionality and uncomprehensive reporting structures affecting efficiency. (3 reviews) - Users find the **inadequate reporting** of Convin.ai limits functionality and complicates the auditing process. (3 reviews) - Users find that **call issues** hinder efficiency, particularly with mouse dependency for call management functions. (2 reviews) - Users feel that Convin.ai needs **improvement in the solution and referral sections** for better efficiency and speed. (2 reviews) - Users find the **inadequate AI capabilities** hinder effective auditing and impact overall data accuracy and functionality. (2 reviews) - Limited Customization (2 reviews) - Poor Reporting (2 reviews) - Users experience occasional **slow loading times** with Convin.ai, affecting seamless usage and access to features. (2 reviews) - Time Delays (2 reviews) - Accent Recognition (1 reviews) ## Convin.ai Reviews ### 1. Convin give proper insights of conversation happened with the customer **Rating:** 3.0/5.0 stars **Reviewed by:** SANDEEP M. | Senior Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Convin.ai?** The best part of Convin is he can judge based on a conversation whether the customer is interested or not(Accuracy for this is almost 80% )which is a great number, Easy to use not complex and the Features are enough to analyze a call, Great help for call Auditors **What do you dislike about Convin.ai?** Some issues are there like multiple times it happens that Convin missed whether the executive has said his name on call or not and the follow-up time Given by the customer. Hopefully I think these small things can be improved **What problems is Convin.ai solving and how is that benefiting you?** We were using Google Sheets and manual audits, Great to have Convin, ### 2. Asif Basha **Rating:** 3.0/5.0 stars **Reviewed by:** Asif B. | quality analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Convin.ai?** In search of datas , convin has custom ranging has many options easy to access with app orientedly and understand feedbacks can give exective level directly **What do you dislike about Convin.ai?** automatically logged out while working slow while working need contact facility with customer support - 24/7 **What problems is Convin.ai solving and how is that benefiting you?** Streamlining Communication: Convin.ai facilitates smoother communication between team members by providing a centralized platform for discussions, feedback, and sharing insights. This helps avoid miscommunication and ensures everyone is on the same page. Enhancing Training: Convin.ai offers valuable insights into successful sales strategies and techniques by analyzing interactions with customers. This data can be used to tailor training programs and equip sales reps with the skills they need to succeed. ### 3. Convin provides the support that one needs for manual audits. **Rating:** 3.0/5.0 stars **Reviewed by:** Angana S. | Sr. Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Convin.ai?** The Convin team is very responsive whenever asked for support. User friendly tool. **What do you dislike about Convin.ai?** Latency is a common factor. Even the reports should be available for all the teams easily. Customization can be done better for forms. **What problems is Convin.ai solving and how is that benefiting you?** It is a one stop platform for call recordings thus do not need to be logged in to another application. Makes working more organized. ### 4. requires a lot of work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Convin.ai?** Helps in saving time and can manage other tasks while convin is getting my work done **What do you dislike about Convin.ai?** The flag where ypu raise a dispute while you raise complints through feedback and comments and it does not recognize the voice and confuses in matching the words wrongly **What problems is Convin.ai solving and how is that benefiting you?** We can review back the script word by word incase there is a fumble in words ### 5. good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Convin.ai?** It is completely automated and we have the option to evaluate for ourselves. **What do you dislike about Convin.ai?** In some cases it cannot be different in the order booking or the escalation. **What problems is Convin.ai solving and how is that benefiting you?** Quality and Aduit. ### 6. Great for the auditing and it makes the work easy but there are few bugs needs to be fixed **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Convin.ai?** Easy to check the analytics good auditing. **What do you dislike about Convin.ai?** It takes the unwanted parameters in to audting and makes the score less. **What problems is Convin.ai solving and how is that benefiting you?** Audit and quality. ### 7. Convin's interface is crafted to be user-friendly and effective for users of all backgrounds. **Rating:** 2.5/5.0 stars **Reviewed by:** Yashas C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Convin.ai?** The graphical insights tracker offers a clear overview of parameter evolution over time. **What do you dislike about Convin.ai?** Occasionally, I've noticed a slight delay in the search function's speed. However, these minor issues aside, I'm generally satisfied with the platform. **What problems is Convin.ai solving and how is that benefiting you?** As a member of the product marketing and sales enablement team, Convin plays a crucial role in our success ### 8. Nice **Rating:** 2.5/5.0 stars **Reviewed by:** Rana S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2023 **What do you like best about Convin.ai?** AI convin tool helps one to perform their task faster in a hasstlefree manner and perfrom better. Best thing about this tool is that, one can improve the quality and quantity simultaneously. **What do you dislike about Convin.ai?** The only unsatisfactory thing about the AI convin tool is the accuracy is not matching the human efficiency which can be made better with time and new additions to the features. **What problems is Convin.ai solving and how is that benefiting you?** I am using convin.ai for audit and quality purpose for an customer centric healthcare organisation in order to improve the user experience as a service based oragnization. ### 9. using for auditing consultation calls **Rating:** 3.0/5.0 stars **Reviewed by:** Nishat A. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2023 **What do you like best about Convin.ai?** convin as a AI software saves a lot of personal time and it eliminates manual tasks which will improve our efficiency and it increases call quality score in audits. **What do you dislike about Convin.ai?** sometimes the scoring are completely opposite of manual scoring. need the bifurcation of AI scores which will help us compare differences of AI and manual scores. **What problems is Convin.ai solving and how is that benefiting you?** convin as a AI software saves a lot of personal time and it eliminates manual tasks which will improve our efficiency and it increases call quality score in audits. ### 10. AI auditing **Rating:** 3.0/5.0 stars **Reviewed by:** Amal K. | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Convin.ai?** AI audits help understand exact pointers where we lack and help us improve on those. **What do you dislike about Convin.ai?** There's a language barrier and the key words feature makes it necessary for call to seem robotic **What problems is Convin.ai solving and how is that benefiting you?** The calls are available at one platform, so checking the audits and the reviews is all in one place, we dont need to go to multiple pages to get the call audits. ### 11. User friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Ashwini S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Convin.ai?** Easy to understand, help in acurate score **What do you dislike about Convin.ai?** Would be great if the reporting is given in both start date and end date **What problems is Convin.ai solving and how is that benefiting you?** Helps us in auditing large number of calls ### 12. App is user friendly, easy to audit and share feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Convin.ai?** Application is user-friendly easy to audit **What do you dislike about Convin.ai?** coaching should be in regional language. **What problems is Convin.ai solving and how is that benefiting you?** . ### 13. normal **Rating:** 3.0/5.0 stars **Reviewed by:** Anjani M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Convin.ai?** It helps us to know with the simple explanation used by other coaches **What do you dislike about Convin.ai?** One session is repeated many times. Some times the sessions are way too obvious. **What problems is Convin.ai solving and how is that benefiting you?** Helping us with simple explanation of the plan ### 14. Majorly we are using for Manual audits. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Convin.ai?** Manual audit forms are helpful Dashboard gives a comprehensive view to look upon **What do you dislike about Convin.ai?** You can make it more user friendly - eg such complex filters a normal report has 4-5 filters Could be more proactive with the cleints requirements. Parameters can be in dropdown format for easy access. **What problems is Convin.ai solving and how is that benefiting you?** It is time consuming as of now to scroll the entire sheet for a parameter, we are left with one thing at then is to search the paremter by ctrl+F ### 15. Best AI enable auditing software **Rating:** 3.0/5.0 stars **Reviewed by:** Sourav Y. | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Convin.ai?** convin gives transcript of any call recording in exact format and easily sort the problem of typings, Other best part is it can improve the work efficiency if someone use this. **What do you dislike about Convin.ai?** Dislike point is that we can't manually enter our remarks, and AI not thinks like humans and not understand situation-based scenarios, need more improvement for further process. **What problems is Convin.ai solving and how is that benefiting you?** Main problem convin solved is easily we can found a data of the calls with their transcript words in an easy format, it can reduce work pressure and loads on human. ## Convin.ai Discussions - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments - [View Convin.ai pricing details and edition comparison](https://www.g2.com/products/convin-ai/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A42%3A09+-0500&secure%5Bsession_id%5D=6c4eefca-1e71-4e07-8e04-aecf6bfdeee2&secure%5Btoken%5D=81026ba2e07473443b1314861cfe31e1f821312dd3944ef27782ab79ab074ce9&format=llm_user) ## Convin.ai Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Convin.ai Alternatives - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,505 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (581 reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - 4.5/5.0 (826 reviews)