I am as a daily user:

Cut response by half or even less for completing Customer questionnaire.

Centralized knowledge base

Ease of using trust center and requests

Amazing customer support

Using its APIs which integrates with internal systems such as Slack bot, Notion etc. Review collected by and hosted on G2.com.

Room of improvement:

My only main feedback is I wish it worked differently - Instead of picking the best answer and letting me replace it later, I wish it'd bubble up the matching answers and let me decide. I personally don't want AI to write a brand new answer every time

This is my personal observation cuz I use their Search feature alot. I use plug-in search feature a lot to answer one-offs. I really have to pick up the right keywords to search the relevant content otherwise it says 'No answers'. I feel there is a room of improvement where they at least shows any past answers from KB or pull links just based on the intent.

Wider compatibility with the other questionnaire web portal. Plugin does a job but it is little tedious to go to every webpage and upload the questionnaire and then go back to each web page again to apply the answer.

They need to work on detecting the fields such as drop-downs and its relevant values. In past, I had to manually update the dropdown col. with its relevant values. Review collected by and hosted on G2.com.

We have been using Conveyor for ABOUT a year and a half to manage our trust center, and I appreciate how intuitive and straightforward the setup was. It's a solid product, especially for managing security documents and providing confidential access through integrated NDAs. The AI feature assist with security questionnaires is extremely useful, and I enjoy how it becomes a one-stop shop for all our various documents, including security documents, onboarding documents, and customer agreements. Additionally, the product has solid reporting capabilities. We've had a very good experience with Conveyor, and we are in the process of expanding its use to our other product lines. Review collected by and hosted on G2.com.

I would like the document folder structure in Conveyor to not be so flat. I would prefer a folder structure that can better accommodate multiple products, with the ability to have subfolders for each product. Review collected by and hosted on G2.com.

Conveyor simplifies our internal process of filling out security reviews or client/prospect required questionnaires. I work in a space where this is fairly common with majority of my deals, so it's awesome to have a process like this. Typically, getting what I need done takes only a few minutes. In the past something could take an hour or more, so the time saved is awesome. I would say the accuracy is on point too. Review collected by and hosted on G2.com.

Nothing super major. I would say sometimes their UX can feel a bit busy or cluttered, but overall its organized. I guess it would be nice to have a more simple UX vs having a lot of info on 1 page or section. Review collected by and hosted on G2.com.

I like that i can plug in a questionnaire and have the answers appear within minutes, this gives me time back to handle more tasks at once which is especially useful when i am drowning in RFP's. Even if i am not 100% satisfied with the answer, it gives me a good starting point and when i correct the answer it remembers it for next time - the more you use it, the better it gets and the more it learns. I have seen immense progress in it's answering capabilities in the past 7 months of use. The team at conveyor is also super responsive and is always happy to hop on a call to sort out any issues, take feedback, or provide helpful tips. Review collected by and hosted on G2.com.

While it is able to answer most questions with accuracy, i do find that the tone is still not up to par - i do find myself rewriting answers (even if they are correct) so that the sentences flow better, or so that the tone is not so robotic. There are some additional features and feedback that we have given the conveyor team to improve on, such as the UI, the portals that it is able to scan and answer, etc, and they seem very responsive and willing to listen. Review collected by and hosted on G2.com.

I have been using Conveyor for approximately two years, primarily for expediting security reviews and questionnaires with prospective customers. I find Conveyor's combination of price to value and ease of use highly beneficial for my team. Its AI capabilities are particularly impressive, significantly reducing the duration of our reviews from several days or weeks to just a couple of days, sometimes even to one day. This efficiency is extremely helpful and time-saving. Additionally, I enjoy using the feature that allows us to submit a standard document into the portal and receive more than 90% completion, which is fantastic since it simplifies the verification process for the authorities. Overall, I have had a great experience with Conveyor. Review collected by and hosted on G2.com.

I would like the dashboard to be more user-friendly, especially for individuals who aren't involved in the actual security review process. Review collected by and hosted on G2.com.

Conveyor streamlines the process of customers and prospects gaining access to compliance and security content for their due diligence. It's a very useful platform and has all the right workflows and features to enable a fairly automated and seamless process. It also allows analysis and stats for what customers are requesting and which documents are being accessed. Review collected by and hosted on G2.com.

The roadmap and cohesive story of where Conveyor is heading with their Trust Center has been a bit lacking. Almost all efforts are focused on AI, RFPs and Automated Questionnaires leaving those who want and signed up for the Trust Center functionality left feeling a bit lost and unsure of the future of the platform. Review collected by and hosted on G2.com.

Easy to use and implement, it just works.

AI questionnaires work very well.

Responsive support.

I believe cost/benefit this is the best value vendor. Review collected by and hosted on G2.com.

Some features feel incomplete. The process of mapping cells for the AI questionnaire does not appear to function correctly, which results in extra manual work that could be avoided.

Design-wise, trust centers from other providers look nicer and psychologically give more of the "secure and all compliant" feeling through better use of badges, checks etc. Review collected by and hosted on G2.com.

Great support - quick and effective.

Ease of use - dashboard is intuitive and easy to understand.

Easy to implement - the configuration was very quick and easy.

The AI questionnaire tool is very efficient and also intuitive - provided you organise your sources properly. Review collected by and hosted on G2.com.

The trust portal tool does not allow much customization. Review collected by and hosted on G2.com.

What I like most about Conveyor is how the Chrome extension lets me ask specific questions directly on a customer's infosec questionnaire. This feature makes the process much more convenient and efficient for me. Review collected by and hosted on G2.com.

At this stage, I have no complaints. It functions exactly as I would like it to. Review collected by and hosted on G2.com.

It simplifies the process of getting prospects to look at the security documentation Review collected by and hosted on G2.com.

The layout in parts could be clearer, sometimes the users need a little bit of help navigating the portal. I'm not sure if this is how we as an org have designed it. Also the watermark over the documents is a little annoying, again not sure if that is something our team have chosen. Review collected by and hosted on G2.com.