--- title: Kit Reviews meta\_title: 'Kit Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 236 reviews by the users' company size, role or industry to find out how Kit works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 236 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Kit Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Kit but has limited features. Are you part of the Kit team? [Upgrade your plan](https://my.g2.com/convertkit-kit/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Kit (formerly ConvertKit) is an email marketing automation tool for creators that delivers an intuitive solution to build newsletters, email campaigns, and digital products through customizable forms, landing pages, email templates, and product embeds. When joined together, Kit is the creators' solution to growing their business and earning a living online. * * * Seller [Kit](https://www.g2.com/sellers/kit-992c27f5-a666-458f-b224-14249d11d99b) Discussions [Kit Community](https://www.g2.com/products/convertkit-kit/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Derrick Hicks Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 10 months [ View More Pricing Information ](https://www.g2.com/products/convertkit-kit/pricing) ## Top-Rated Alternatives [ ![Intuit Mailchimp Email Marketing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Intuit Mailchimp Email Marketing") Intuit Mailchimp Email Marketing 4.3/5(12,984) ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) [ ![Brevo Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![MailerLite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MailerLite") MailerLite 4.6/5(1,113) ](https://www.g2.com/products/mailerlite/reviews) [ View All Alternatives ](https://www.g2.com/products/convertkit-kit/competitors/alternatives) ## User Insights Average based on 236 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Kit Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ThriveCart ](https://www.g2.com/products/thrivecart/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Dru R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dru R.") DR Dru R. Technology Instructor Small-Business (50 or fewer emp.) 6/17/2026 "High Uptime But Questionable Business Practices" 0.5/5 What do you like best about Kit? I find that Kit's uptime is decent. Although we've had deliverability issues over the years, there are other services that are more unreliable. Review collected by and hosted on G2.com. What do you dislike about Kit? I don't like the extractive business practices Kit uses, like automatically ratcheting up account upgrades. They don't make downgrades as easy and it's incredibly hard to find that option. The initial setup wasn't easy either. They claim to offer migration help, but I've heard from friends that their accounts were messed up when they took up that offer. It also seems like their incentive structure might be messed up since they continue to lose customers, and I feel like I'll soon be a lost customer too. Review collected by and hosted on G2.com. What problems is Kit solving and how is that benefiting you? Kit helps us reach our audience, though it’s struggling to keep up with industry leaders. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rosalyn T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rosalyn T.") RT Rosalyn T. Project Manager Small-Business (50 or fewer emp.) 10/28/2024 "Convertkit (aka Kit) is a Black Hole of Inefficiency" 0/5 What do you like best about Kit? Some of their features are great but they don't make up for their inept support staff. Review collected by and hosted on G2.com. What do you dislike about Kit? ConvertKit's support team is an absolute disaster. Their representatives seem incapable of critical thinking and are stuck in a loop of scripted responses, regardless of the actual problem. Having an advanced technical skills, we carefully documented the challenges we were experiencing with their product. A reasonable company would have attempted to recreate the steps and troubleshoot. But not Convertkit. So, we did it for them--provided detailed screenprints and explanations to walk them through it--even submitted a Loom video. Surprisingly, even when presented with clear visual evidence, they refused to acknowledge it at all and stuck with their false and irrelevant responses. By the way, they could not back up anything they said with evidence). Made us want to ask, "so your eyes are lying to you?" after we provided concrete evidence that contradicted their explanations. We had to deal with 8 or 9 different support staff members, none of whom bothered to read our trouble tickets (we were asked the same simple questions repeatedly). Okay, we wrote those beautiful, step-by-step emails to you because we had nothing else to do. Are they all robots who read from a script and are afraid to deviate from said script, even if it means failing to acknowledge the actual problem and help the customer? If you value your time and sanity, stay far away from ConvertKit. We found a new email marketing company today after the disaster we experienced with ConvertKit over the last 6 days -- we wasted at least 14 people hours over this period. Review collected by and hosted on G2.com. What problems is Kit solving and how is that benefiting you? They once helped us automate marketing tasks, and increase sales through effective email marketing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Zak F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zak F.") ZF Zak F. E Small-Business (50 or fewer emp.) 1/16/2024 "Why I left Convertkit after just 45 days (and ate $750)" 0/5 What do you like best about Kit? Maybe the simplicity of the platform could be seen as an asset? Review collected by and hosted on G2.com. What do you dislike about Kit? After working with CK for a few weeks, I began to notice bugs and missing features I decided in the end I just couldn't live without, so now I've \*re-migrated\* back to my old platform (MailerLite, if you're curious... LOVE THEM) Here's why I left Convertkit: 1. \*\*there's no way to organize uploaded images:\*\* this wasn't a noticeable problem in the beginning, but the emails I sent and the more images I uploaded, it began to take longer and longer to find what I needed 2. \*\*there's no way to embed audio:\*\* as a podcaster, this was vital 3. \*\*the whole automation vs. email sequence thing\*\* was cumbersome to work with But here was the NUMBER ONE THING, the deal-breaker: 1. \*\*there's no way to see metrics for groups or segments of subscribers:\*\* Many of us use Facebook ads or Google ads (or just have various streams of how people find us) and it's essential that we be able to track their engagement data. I was paying $$$ GOOD MONEY $$$ to get leads on Facebook and with ConvertKit I suddenly had \*NO IDEA\* how this segment of subscribers was performing. I couldn't tell if they were opening my emails, let alone clicking. So I decided to change platforms for the second time in two months. It was a hell of a lot of work. I reached out to CK with my concerns and they stood really strong on their strict "30 days only" refund policy. It didn't matter that I was just 15 days past that, it didn't matter that we'd just had two major national holidays (Christmas and Thanksgiving) during that time, none of it mattered, so I had to eat the hundreds of dollars I'd spent on the annual plan. But for me and my business, I need an email platform that is easy to keep organized and give me metrics that tell me is my ads are working. Convertkit failed. Review collected by and hosted on G2.com. What problems is Kit solving and how is that benefiting you? email marketing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 4/4/2024 "Unfair Practices" 1/5 What do you like best about Kit? The platform is decent and can send large volumes of emails Review collected by and hosted on G2.com. What do you dislike about Kit? Hard manage contacts and segmented lists. They cut us off for without explanation after the owner approved the use on the platform. But then would not stand by their word later one. It was a scam. After requesting to download our data and email content, they are refusing. Bas business, don't work with them Review collected by and hosted on G2.com. What problems is Kit solving and how is that benefiting you? none Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Charlene M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlene M.") CM Charlene M. Artist Small-Business (50 or fewer emp.) 11/25/2017 Business partner of the seller or seller's competitor, not included in G2 scores. "Extremely poor customer service." 0/5 What do you like best about Kit? The Wordpress plugin makes it easy to integrate the sign up forms on my posts, pages, blog sidebar. Unfortunately, being unable to import my mailchimp list to convertkit, it is useless. Review collected by and hosted on G2.com. What do you dislike about Kit? Their support is not helpful at all. After assuring me that moving from mailchimp to convertikit was "easy" and that "We'll get it working for you! :)" they refused to help when I ran into problems. They moved 171 subscribers but refused to move the whole list of 918 subscribers. Instead, they referred me to their so-called experts who want $500+ to develop a marketing strategy(which I don't even want) after wasting a week of my time. Review collected by and hosted on G2.com. What problems is Kit solving and how is that benefiting you? So far, they are not solving any problems for me. Just a waste of my time. Their support is not helpful at all. After assuring me that moving from mailchimp to convertikit was "easy" and that "We'll get it working for you! :)" they refused to help when I ran into problems. They moved 171 subscribers but refused to move the whole list of 918 subscribers. Instead, they referred me to their so-called experts who want $500+ to develop a marketing strategy(which I don't even want) after wasting a week of my time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 9/19/2017 "TAKE YOUR BUSINESS ELSEWHERE!" 0/5 What do you like best about Kit? The lady that contacted me to do the demo spent a generous amount of time answering my questions. Review collected by and hosted on G2.com. What do you dislike about Kit? WORST CUSTOMER SERVICE EVER! You have to prove to them when you have a bigger list that you have at least 20% Open rate which is impossible and unrealistic when your email marketing ends up on the gmail promotions folder. Review collected by and hosted on G2.com. Recommendations to others considering Kit: DO NOT waste your time and money with this company, there are many others similar to them and more affordable too. Review collected by and hosted on G2.com. What problems is Kit solving and how is that benefiting you? This is the most ridiculous email marketing company ever! The lady at the customer service chat named Courtney was unprofessional and even deleted my account even though I showed her many screenshots of my sales on mailchimp. RUDE! Will take my business elsewhere! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Kit? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Kit ](https://www.g2.com/products/convertkit-kit/discussions/new) GU Guest User What is Convertkit used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/convertkit-what-is-convertkit-used-for) GU Guest User • Last activity over 2 years ago Does ConvertKit have a free plan? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/does-convertkit-have-a-free-plan) [ View all Discussions ](https://www.g2.com/products/convertkit-kit/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 10 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/convertkit-kit/pricing) Kit Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub 4.4/5(14,914) [ Compare Now ](https://www.g2.com/compare/hubspot-marketing-hub-vs-convertkit-kit) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee85f8ddd73b345c4febd9bec84767ea/brevo-marketing-platform.png "Product Avatar Image") Brevo Marketing Platform 4.5/5(2,621) [ Compare Now ](https://www.g2.com/compare/brevo-marketing-platform-vs-convertkit-kit) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign 4.4/5(14,779) [ Compare Now ](https://www.g2.com/compare/activecampaign-vs-convertkit-kit) ##### ##### Kit Features Integration Data Import & Export Tools Integration APIs Breadth of Partner Applications Email Marketing Email and Mobile Preview Manage Email Lists High-Volume Sending Reporting & Analytics A/B Testing Basic Reporting [ View More Features ](https://www.g2.com/products/convertkit-kit/features) ##### Categories on G2 [Email Marketing](https://www.g2.com/categories/email-marketing) ##### Explore More [What regulatory compliance and audit requirements should CSPs evaluate before committing to an IRCM platform?](https://www.g2.com/discussions/what-regulatory-compliance-and-audit-requirements-should-csps-evaluate-before-committing-to-an-ircm-platform)[Which remote desktop tool offers the fastest connection speeds?](https://www.g2.com/discussions/which-remote-desktop-tool-offers-the-fastest-connection-speeds)[What's the best CPQ software with custom pricing features](https://www.g2.com/discussions/what-s-the-best-cpq-software-with-custom-pricing-features) [Which endpoint security services integrate with existing SIEM platforms without requiring manual configuration?](https://www.g2.com/discussions/which-endpoint-security-services-integrate-with-existing-siem-platforms-without-requiring-manual-configuration%20)[Best fleet management solutions for reducing fuel costs](https://www.g2.com/discussions/best-fleet-management-solutions-for-reducing-fuel-costs)[Pros and Cons Details](https://www.g2.com/products/convertkit-kit/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)