
Tailored very much for creative types. They speak the language that people like me understand (photographer turned coach). The automation interface is so much better than the other product I've been using for the past few years (and reviewed). Their support staff is very prompt and helpful (and kind!). It feels like they try really hard to look after their customers. As soon as I joined (paid for one of the plans), I felt heard and looked after. Review collected by and hosted on G2.com.
There are some features that I requested when they asked me about what could be improved. The email template system could be improved by allowing the template selection for automation for example. Also, what's not there (compared to other EDMs) is the ability to add smart fields against a subscriber (e.g. time/date fields for appointments etc). I got around the problem by using Zapier so it's not a deal-breaker right now. Review collected by and hosted on G2.com.