Jorn v.
JV
Jorn v.
Small-Business (50 or fewer emp.)
"User-friendly A/B Testing with Room for Improvement"
4/5
What do you like best about Convert Experiences?

I like that Convert Experiences makes creating A/B tests easier. Moreover, I appreciate the user-friendly interface of Convert Experiences, which is not the case with every A/B tool. It helps me because I don't have to spend a long time searching for things on the platform, and it's not super difficult to create and preview an A/B test. Review collected by and hosted on G2.com.

What do you dislike about Convert Experiences?

I don't like that the preview mode sometimes works and sometimes doesn't. The event tracking is another issue, because Convert Experiences cannot properly measure different events in our custom-built WooCommerce theme. This is quite a hassle. More documentation on how to set up event tracking yourself would also be useful, as there is still little to be found, especially for specific scenarios such as with a WooCommerce custom theme. Review collected by and hosted on G2.com.

Tom .
T
Tom .
Frontend
Small-Business (50 or fewer emp.)
"Powerful Yet Easy: Fast Visual Editor, Transparent GDPR-Friendly Data & Great Support"
5/5
What do you like best about Convert Experiences?

Convert Experiences strikes a great balance between power and usability. The visual editor is fast and reliable, even on complex pages, and the experiment setup is clear and flexible without feeling overwhelming. We especially like the transparency around data and privacy (no sampling, GDPR-friendly), which gives us confidence in the results. On top of that, their support team is knowledgeable and responsive, and the documentation makes it easy to get advanced quickly. Review collected by and hosted on G2.com.

What do you dislike about Convert Experiences?

Sometimes slow and it is hard to see when a experiment triggers. Review collected by and hosted on G2.com.

Verified User in Printing
UP
Verified User in Printing
Mid-Market (51-1000 emp.)
"Fully Optimized for Fast Experimenting and Testing with an Amazing, Client-Focused Support"
5/5
What do you like best about Convert Experiences?

Convert is a no-nonsense tool built for testing, and testing only, which means it’s fully optimised for that purpose. On top of that, they have an amazing team across sales, onboarding, and the contact desk. You’re not treated like a number; you’re treated like a client, and they’ll help you as much as possible whenever you need it. The features and functionality they’ve implemented work well and do exactly what they’re meant to do—for example, connecting it with GA4 was so easy. Review collected by and hosted on G2.com.

What do you dislike about Convert Experiences?

Because it’s purely focused on testing, there’s no integration for heatmaps or screen recordings. The site’s UI could also be improved: it feels a bit old-fashioned, and sometimes you have to find workarounds, but overall it’s still clear and easy to understand. Review collected by and hosted on G2.com.

BM
Brian M.
Conversion Scientist
Small-Business (50 or fewer emp.)
"Complete A/B Testing Solution with Top-Notch Support"
5/5
What do you like best about Convert Experiences?

I like that Convert Experiences offers a complete set of features I need for A/B testing at the best price. One of the reasons I chose Convert Experiences is because they have excellent and very responsive support. Setting it up is quite easy for my customers; I just add a snippet to the website. Review collected by and hosted on G2.com.

What do you dislike about Convert Experiences?

We are sophisticated users of Convert Experiments, and have uncovered a number of bugs. We've been pleased with the speed with which they address issues. Review collected by and hosted on G2.com.

Felipe Henrique F.
FF
Felipe Henrique F.
Analista de CRO
Mid-Market (51-1000 emp.)
"Incredible Features and Daily Support from the Convert Team"
5/5
What do you like best about Convert Experiences?

Convert is a fantastic experimentation platform. It’s very reliable in day-to-day use, easy to integrate with analytics tools, and provides the capabilities needed to run a robust experimentation program.

Another highlight is the team behind the product. The support is fast, effective, and genuinely focused on helping you solve problems. The entire process — from trial to purchase, and even cancellation — is straightforward and transparent, with no unnecessary friction. Review collected by and hosted on G2.com.

What do you dislike about Convert Experiences?

Honestly, there’s nothing about the platform that I dislike. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Simple UI, But Awful Support and Unresolved Issues Drag It Down - Plus Massive Recent Price Hikes"
2/5
What do you like best about Convert Experiences?

Simple UI for making a test, easy to set up, integrates with GA (when it doesn't break) Review collected by and hosted on G2.com.

What do you dislike about Convert Experiences?

Support is awful - and that's coming from someone with 30 years talking to tech support. Basic issues can't be resolved, even 5 weeks on.

UI on reporting is poor - segmentation options are lacking and you cannot "compare" easily without opening multiple tabs.

Roadmap seems to be aimed on building "shiny things" to further increase price rather than making the core product better. Review collected by and hosted on G2.com.

Response from Trina Moitra of Convert

Hi there, sorry that you feel frustrated.

Thank you for airing your grievances. We appreciate it. Would like to update that since your question required a deeper technical fix and root cause analysis, we duly escalated the support ticket to premium and our dev team is working on a fix. Your account manager Nneoma is there to assist you every step of the way.

Regarding the price hikes, we are collaborating with your team to accommodate your concerns as you potentially opt for a more robust plan. I'd like to reassure you that at Convert we never force legacy customers to pay new prices (which typically include more features).

Any changes in your pricing would be the result of more tested users chosen per month. And even then we are open to negotiate and find the best monthly/annual price for you and your team.

Aaron W.
AW
Aaron W.
Co-Founder
Mid-Market (51-1000 emp.)
"Convert Experiences Doubled Our Conversion Rate with A/B Testing"
5/5
What do you like best about Convert Experiences?

Convert Experiences has been great. Their platform has helped us more than double our conversion rate over the past year of A/B testing. Review collected by and hosted on G2.com.

What do you dislike about Convert Experiences?

Nothing to add, I'd highly recommend Convert Experiences to anyone who needs an A/B testing platform. Review collected by and hosted on G2.com.

Shreyash S.
SS
Shreyash S.
Frontend Developer
Mid-Market (51-1000 emp.)
"Easy A/B Test Creation That Just Works"
4/5
What do you like best about Convert Experiences?

It’s easy to create A/B tests and manage deployments. The interface is also clean and straightforward when it comes to adding goals. Review collected by and hosted on G2.com.

What do you dislike about Convert Experiences?

There’s a delay before tests actually get deployed, and that slowdown ends up delaying development as well. I’d like an alternative development option that lets us test everything as if it were live, without having to wait for deployment. Review collected by and hosted on G2.com.

Sam T.
ST
Sam T.
Mid-Market (51-1000 emp.)
"Effortless A/B Testing with Strong Visual Tools"
5/5
What do you like best about Convert Experiences?

I find the visual editor and preview tools in Convert Experiences really helpful because they ensure the experiments or experiences perform as expected before publishing. It gives internal users and stakeholders confidence that an experiment has been configured correctly and meets our requirements. The initial setup was super simple, and I really appreciate that about Convert Experiences. Review collected by and hosted on G2.com.

What do you dislike about Convert Experiences?

If anything the subscriptions options can be limiting. Review collected by and hosted on G2.com.

Luka M.
LM
Luka M.
Small-Business (50 or fewer emp.)
"Seamless Experimentation with Reliable Support"
5/5
What do you like best about Convert Experiences?

I like customer support the most in Convert Experiences. I really rely on their customer support, especially Evereth Sy, who has helped me multiple times. Any issue with payments or the tool itself, I was able to reach out to somebody and get the answers quickly. Also, setting up Convert Experiences was fairly easy with a really nice onboarding, taking basically just five minutes. Review collected by and hosted on G2.com.

What do you dislike about Convert Experiences?

I wish it was a bit cheaper. Review collected by and hosted on G2.com.