Conversocial Reviews & Product Details

The fact that its interface is quite simple and easy to use is ultimately its greatest advantage, another quite positive aspect is that it allows me to make the initial configurations and integrations with my website in a fairly fast way and without much inconvenience, So I can leave everything established and functional to use it in our customer service, the fact that I have a chat that I can configure and customize is perfect for me both to capture data from my clients, and to channel which request or attention In this way, its customer service is quite fast when responding to any fault or doubt that may arise while we are using this application, its ease of use and learning is also a very positive element that allows us simplify everything in a fairly simple and practical way. Review collected by and hosted on G2.com.

to be honest we have none, within the work we have found it an excellent tool to help us provide a very high quality service to our clients in a quite practical, safe and efficient way, in such a way that we can simplify and streamline a large number of processes within our customer service in a fairly simple way. Review collected by and hosted on G2.com.

It integrates well with Zendesk and allows form a more seamless workflow Review collected by and hosted on G2.com.

The turn over of staff at Conversocial. People are constantly coming and going; haven’t worked with a rep for longer than a year. Review collected by and hosted on G2.com.

Conversocial is very good at separating out the bits we actually need from the customer conversations with their rules engine. This allow us to get right to the heart of customer concerns before they escalate in to serious issues. As a company that deals with emotive occasions this is an important ability for us allowing us to keep customers from becoming detractors. Review collected by and hosted on G2.com.

It would be great if we had more immediate control over rules with the ability to add and remove. It would also be great if we could create our own reports using widgets, rather than having to rely on standard options. Review collected by and hosted on G2.com.

I liked that I was able to assign questions to specific team members in order to create efficiencies when responding on social. Review collected by and hosted on G2.com.

Downside was the categorizing the positive sentiment from the negative. It wasn't always accurate to help provide insight for analytics Review collected by and hosted on G2.com.

Conversocial has one of the best user interfaces I've worked with. It allows us to manage our interactions in social networks at an effectively productive rate and while collecting valuable data on the results of these interactions with our customers. It also allows us to use shortcuts when performing various tasks, such as assigning an item and applying tags. In addition, it provides us with the ability to manage publications on social networks for Marketing purposes, providing writing tools to improve the result. Review collected by and hosted on G2.com.

Conversocial has training modules of the platform in which it is difficult to collaborate if what is desired is to rewrite responses. Allowing users to have certain influences and this aspect could greatly improve the performance of Conversocial. In addition, this platform has certain limitations in certain aspects of social administration, such as monitoring, publication and reports. Review collected by and hosted on G2.com.

Conversocial has many shortcut choices that makes my work so fast when I want to do any keyword search. It allows you to set up notes that, in perspective, are noticeable, enabling us to collect all data in the same place to make more precise choices. But Conversocial's best thing is its ease of use when tracking and hiring multiple social media accounts and its Customer Support, as they always keep us updated with the tickets sent from us regarding any issue. Due to its simplicity and ease of use, Conversocial stuck to me above another social media software. Review collected by and hosted on G2.com.

Conversocial does not allow to ban one user across all websites. It would be nice if they could add a feature to do this with just one click, as it takes too much time to do it manually. Also, as social media interactions take place at any time, it would be nice if Conversocial's had an app to quickly access from my smartphone. Review collected by and hosted on G2.com.

I love working with conversocial because it allows me to have at hand all the necessary tools to give the client an incredible attention experience, I like conversocial because it gives the brand the opportunity to unify all its social networks on the same platform and be able to occupy greater ground when reaching the potential client. I like it because it generates an analysis report of all the interactions with the clients, you can also group all the messages, comments and questions of the users in the same tray and you can solve one by one until leaving the tray empty. Review collected by and hosted on G2.com.

An opportunity for improvement that I would love to see in conversocial is that I had a trial version with all its benefits, so that at the time of inquiring between applications we can see how powerful this platform is. Review collected by and hosted on G2.com.

You’re able to choose between different levels of management, so managers are able to set limitations on different ability levels within specific teams, and they can even edit responses when it’s needed. Besides, you can use tags and filters very easily with some shortcuts, which help you to assign a tag to an item and pull up each of the tags within the platform or open up an external report. It’s amazing because it prioritizes audience conversations based on specific keywords and phrases. Review collected by and hosted on G2.com.

If you have to handle too many posts (I'd say more than 100), it can be confusing because it will only show 20 per page, and longer messages will not be shown completely. Although this is not a big issue, I hope it could improve. Also, I would like to be able to tag users from Conversocial but it’s not possible. Review collected by and hosted on G2.com.

What I like the most about conversocial is that it allows you to integrate multiple platforms of social networks and manage them simultaneously. It allows you to schedule the publications so that they are published at a specific time more oriented with the campaign. It allows us to organize messages in a queue to give a timely response to customers and thus improve the interaction with our users and generate a better reading of our brand.It allows us to monitor the traffic of social networks in real time and we can see what is the compartment of our customers and know what we should focus on. Review collected by and hosted on G2.com.

In its operation is very good but has some opportunities for improvement that I think you should attend to continue to grow and innovate does not allow more than one application of the same platform, I think this is a disadvantage because you should think about the possibility that you have to work with more than one of these platforms at the same time. Review collected by and hosted on G2.com.

conversocial is addictive once you start using it you do not want to separate from it, what I like most about conversocial is that you can manage many social networks at the same time, you can program the publications in simultaneous ways, it has a tray where the comments arrive and questions of people and you can go answering until you leave the tray empty so you know that you met all customers, one of the biggest advantages of choosing conversocial is that it allows you to monitor in real time the interaction of users and potential customers. shows analysis reports that are updated second to second. Review collected by and hosted on G2.com.

I can not think of anything to mention, there's something I do not like about Conversocial, it's a quite complete application that offers tools to improve your day to day, I think they have applied the updates very well and ended up having a powerful application. Review collected by and hosted on G2.com.

What I really like about this tool is its ability to manage full publication on Facebook and Twitter for marketing publications, approval to allow the easy incorporation of new users and agents. In addition, the large interface is very easy to use and requires minimal training, which is an excellent faculty. Review collected by and hosted on G2.com.

I dislike that they have not integrated some additional social networks especially LinkedIn, YouTube and Instagram would be very good. Mobile accessibility is quite limited, this is a great weakness.

Analytics could be more flexible in terms of filtering and viewing options. Review collected by and hosted on G2.com.

I like it because it is very easy to monitor several social networks in real time and attend to the customer's concerns at the moment. What I like about conversocial is that it is a tool that adjusts to the needs and you can work it your way, it allows our brand to manage the interaction with the clients and at the same time increase the satisfaction of the experience of using our services. The user interface is super simple and dynamic, it is very easy to select social networks and integrate them. The real-time analysis graphics are one of the strengths of conversocial, it allows you a clear reading of the location of the brand. Review collected by and hosted on G2.com.

There is nothing relevant that I do not like but if you want me to mention any opportunity for improvement, I did not find how to file it in a massive way. And good if they managed to have more accessible plans maybe more people would dare to try it and enjoy it much more. Review collected by and hosted on G2.com.

It is an incredible platform has many important features one of the most I like is to manage different social networks from the same application, has a great response function to interact with customers in real time. Monitoring the traffic of social networks in a truthful way allows us to improve the interaction with our users. Review collected by and hosted on G2.com.

Until now the only detail that I think should pay attention is the mobile access since it is quite limited. Review collected by and hosted on G2.com.

The best of Conversocial is how easy it is to monitor conversations on Facebook pages and on Twitter. This tool has one of the best user interfaces I have found. It is easy to select single or multiple accounts and channels. It also has keyboard shortcuts for most of these actions, of which other platforms are completely lacking. The customer service is excellent. Powerful analysis and automation function. Review collected by and hosted on G2.com.

The only thing that I dislike is that you need regular updates and new features quite frequently. It is also expensive. Review collected by and hosted on G2.com.

Easy to navigate and filter topics and users Review collected by and hosted on G2.com.

Can sometimes take a while to load if there are many posts to process Review collected by and hosted on G2.com.

It allows managing and integrating multiple social networks facilitating the monitoring of them in real time. Real-time analysis charts are a very unique and extremely effective function of Conversocial. Applying labels for categorization is also a very good feature to speed up the work. Review collected by and hosted on G2.com.

What I dislike about Conversocial is that there is no application. It would be great if I created an application for my phone. Review collected by and hosted on G2.com.

Keyboard shortcut keys to easily select single or multiple accounts and channels to apply tags for caterorization , assign out to different team members and create the use of macros to do several actions at once but probably best of all is , Conversocial is so easy to use for engaging and monitoring several social media accounts. Review collected by and hosted on G2.com.

For certain, the real only fault I find about Conversocial is there's no app! It would be great if Conversocial would create an app for my phone, it would make it so much better for me to manage more calls when I'm away and would definitely be nice if the prices were more reasonable. Review collected by and hosted on G2.com.

The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time Review collected by and hosted on G2.com.

It's hard to say that I do not like something, it meets all the expectations Review collected by and hosted on G2.com.

The entire team at ConverSocial cares about our business. They keep us informed as the instdustry changes, help us identify efficieices, quickly resolve any all customer service related issues - and they care about us. We're not a big retailer with a lot of licenses / seats, but they treat us the same way they treat other customers. They've help prove the value of our social media to our ELT and CLT teams. They've essentially helped us create a social only role in our Customer Solutions Department. Review collected by and hosted on G2.com.

There's only been one issue that we haven't really been wild about. As a smaller retailer, we don't like the new queues system. We'd like for content to be brought in by channel instead of by topics. Unfortunately, this isn't something that they offer at this time. This dislike, in the scheme of things, is not something we are all too unhappy with, however, it is something we are not in love with. Review collected by and hosted on G2.com.

When dealing with multiple social nedia platforms such as Twitter and Facebook, this platform really performs well. Multi tasking ability out performs its rivals. Generic, user friendly and the remote login facility ensures secure and adequate monitoting. Realtime stats are a God send for management. Review collected by and hosted on G2.com.

To be honest, nothing. It is user friendly, just log in and go. It tends to struggle when you have many staff logged in at once for example, frontline customer service, management and quality analysts but it does its job very well. Review collected by and hosted on G2.com.

The monitoring of social networks is the best. My work team used for the monitoring of several social networks and made them converse. Review collected by and hosted on G2.com.

You should have an application for your platform I like it a lot but this is required. Review collected by and hosted on G2.com.

Que es una plataforma virtual comprometida al servicio al cliente con clientes digitales Review collected by and hosted on G2.com.

Que es una plataforma nada mas a nivel de mensajería Review collected by and hosted on G2.com.