Measure campaigns, brands and products for quantitative metrics such as conversation volume, when conversations are happening and your brand's share of voice.
Determines whether mentions of your brand are positive, negative or neutral.
Identifies who is talking about your brand along with their influence over social communities.
Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into Powerpoints.
Scours various channels for brand mentions to proactively seek reparative communications.
(Based on 20 reviews)
Creates and assigns support tickets, scheduling them in a timely manner.
(Based on 14 reviews)
Allows administrators to create templated responses to frequently asked questions.
Allows employees to communicate and collaborate on the problem solving journey.
Connects employees with customers through an email solution.
Connects employees with customers through a social media solution.
(Based on 32 reviews)
Connects employees with customers through a live chat solution.
Connects employees with customers through a calling solution.
Connects employees with customers through a text message solution.
Provides opportunity for customers to give feedback through a survey.
Enables administrators to create customized reports reflecting customer satisfaction.
(Based on 31 reviews)
Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
(Based on 21 reviews)
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.
(Based on 24 reviews)