Conversocial

Conversocial

4.5
(62)
Optimized for quick response

Social customer service solutions.

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Conversocial Features

Social Media Monitoring

Social Measurement

Measure campaigns, brands and products for quantitative metrics such as conversation volume, when conversations are happening and your brand's share of voice.

90%
(Based on 15 reviews)

Sentiment Scoring

Determines whether mentions of your brand are positive, negative or neutral.

87%
(Based on 18 reviews)

Influencer Identification

Identifies who is talking about your brand along with their influence over social communities.

83%
(Based on 15 reviews)

Social Reporting

Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into Powerpoints.

88%
(Based on 17 reviews)

Social Listening

90%
(Based on 17 reviews)

Process

Mentions

Scours various channels for brand mentions to proactively seek reparative communications.

87%
(Based on 20 reviews)

Tickets

Creates and assigns support tickets, scheduling them in a timely manner.

87%
(Based on 14 reviews)

Macros

Allows administrators to create templated responses to frequently asked questions.

87%
(Based on 26 reviews)

Collaboration

Allows employees to communicate and collaborate on the problem solving journey.

88%
(Based on 26 reviews)

Channels

Email

Connects employees with customers through an email solution.

n/a

Social

Connects employees with customers through a social media solution.

94%
(Based on 32 reviews)

Live Chat

Connects employees with customers through a live chat solution.

90%
(Based on 15 reviews)

Phone

Connects employees with customers through a calling solution.

n/a

Text

Connects employees with customers through a text message solution.

87%
(Based on 18 reviews)

Insight

Surveys

Provides opportunity for customers to give feedback through a survey.

85%
(Based on 26 reviews)

Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

88%
(Based on 31 reviews)

Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

87%
(Based on 21 reviews)

Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

91%
(Based on 24 reviews)