Conversocial Features

Summary of Features

Social Media Monitoring

  • Sentiment Scoring
  • Influencer Identification
  • Social Reporting
  • Social Listening

Process

  • Mentions
  • Tickets
  • Macros
  • Collaboration

Channels

  • Social
  • Live Chat
  • Text

Insight

  • Surveys
  • Reporting
  • Visitor Activity
  • Help Desk

Filter for Features

Social Media Monitoring

Social Measurement

Based on 19 Conversocial reviews. Measure campaigns, brands and products for quantitative metrics such as conversation volume, when conversations are happening and your brand's share of voice.
92%
(Based on 19 reviews)

Sentiment Scoring

Based on 22 Conversocial reviews. Determines whether mentions of your brand are positive, negative or neutral.
89%
(Based on 22 reviews)

Influencer Identification

As reported in 19 Conversocial reviews. Identifies who is talking about your brand along with their influence over social communities.
89%
(Based on 19 reviews)

Social Reporting

Based on 21 Conversocial reviews. Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into Powerpoints.
90%
(Based on 21 reviews)

Social Listening

As reported in 21 Conversocial reviews.
92%
(Based on 21 reviews)

Process

Mentions

Scours various channels for brand mentions to proactively seek reparative communications. This feature was mentioned in 26 Conversocial reviews.
85%
(Based on 26 reviews)

Tickets

Creates and assigns support tickets, scheduling them in a timely manner. This feature was mentioned in 20 Conversocial reviews.
85%
(Based on 20 reviews)

Macros

Allows administrators to create templated responses to frequently asked questions. 31 reviewers of Conversocial have provided feedback on this feature.
86%
(Based on 31 reviews)

Collaboration

As reported in 31 Conversocial reviews. Allows employees to communicate and collaborate on the problem solving journey.
89%
(Based on 31 reviews)

Channels

Email

Connects employees with customers through an email solution.
n/a

Social

Connects employees with customers through a social media solution. This feature was mentioned in 38 Conversocial reviews.
94%
(Based on 38 reviews)

Live Chat

As reported in 19 Conversocial reviews. Connects employees with customers through a live chat solution.
91%
(Based on 19 reviews)

Phone

Connects employees with customers through a calling solution.
n/a

Text

Connects employees with customers through a text message solution. 21 reviewers of Conversocial have provided feedback on this feature.
89%
(Based on 21 reviews)

Social Media

Conversations enacted over social media.

Not enough data available

Website

Conversations enacted through embedding or pop-ups on websites.

Not enough data available

Text Message (SMS)

Conversations enacted through text message (SMS).

Not enough data available

Voice Assistants

Conversations enacted through voice assistants.

Not enough data available

Other

Conversations enacted through other channels.

Not enough data available

Insight

Surveys

Provides opportunity for customers to give feedback through a survey. 30 reviewers of Conversocial have provided feedback on this feature.
84%
(Based on 30 reviews)

Reporting

As reported in 36 Conversocial reviews. Enables administrators to create customized reports reflecting customer satisfaction.
88%
(Based on 36 reviews)

Visitor Activity

As reported in 25 Conversocial reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
87%
(Based on 25 reviews)

Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. This feature was mentioned in 28 Conversocial reviews.
92%
(Based on 28 reviews)

Messenger

Sequencing

Mapped-out responses for conversations.

Not enough data available

AI

Artificial intelligence (AI) and chatbot involvement.

Not enough data available

Live Chat

Live human component of conversations.

Not enough data available

Customization Interface

Quality of interface for designing and customizing conversation maps.

Not enough data available

Customers

Targeting

Overall quality of customer targeting based on needs or situations.

Not enough data available

Profiles

Creation and modification of customer profiles based on conversations.

Not enough data available

Analytics

Reporting based around specific and overall conversation results.

Not enough data available

Lead Gathering

Capture and organization of leads from conversations.

Not enough data available

Sales Conversion

Success rate of conversations leading to customer purchases.

Not enough data available

Unification

Simultaneous Multichannel

Allows multiple related channels to interact at once (email and SMS, phone and voice chat, etc.) to reduce transfers.

Not enough data available

Transcripts

Uses NLP to keep a transcript of conversations from all channels.

Not enough data available

Multipurpose Engagement

Prompts agents to engage customer on potential topics of interest when appropriate.

Not enough data available

Friendliness

Personalization

Identifies the customer and personalizes interaction at every touchpoint.

Not enough data available

Concierge Case Manager

Can route contacts to agents the customer has worked with before.

Not enough data available

Seamless Escalation

Prioritizes limited time on hold or waiting for responses; can add personnel to calls as needed.

Not enough data available

Responses

Personalization

Provides personalized responses to interlocator based on segmentation or past responses.

Not enough data available

Route To Human

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Not enough data available

Natural Language Understanding (NLU)

Can have a natural, human-like conversation with an interlocator.

Not enough data available

Platform

Conversation Editor

Allows business to edit conversations to meet the unique needs of one's business.

Not enough data available

Integration

Gives users the ability to update systems, like CRM, based on conversations.

Not enough data available

Human-In-The-Loop

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Not enough data available

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