Reviewers say compared to Conversocial, Clarabridge Engage is:
Slower to reach roi
Conversocial Alternatives & Competitors
Looking for alternatives to Conversocial? Tons of people want Social Customer Service software to help with live chat, phone, and social. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Social Customer Service software that reviewers voted best overall compared to Conversocial. Based on reviewer data you can see how Conversocial stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.
content
Market Segment
Top 20 Alternatives & Competitors to Conversocial
Clarabridge Engage
(138)4.1 out of 5Optimized for quick responseClarabridge CX Social helps companies to effectively engage with all their customers on social media.Cisco SocialMiner
(39)4.1 out of 5Social media customer care solution that helps your company respond to customers communicating through social media.Reviewers say compared to Conversocial, Cisco SocialMiner is:
More expensiveBetter at meeting requirementsSparkcentral
(36)4.2 out of 5Sparkcentral is the fastest enterprise social media helpdesk platform, specifically built for high-volume and real-time engagement.Reviewers say compared to Conversocial, Sparkcentral is:
Slower to reach roiMore usableEasier to do business withSprinklr Care
(24)4.4 out of 5Reviewers say compared to Conversocial, Sprinklr Care is:
More expensiveBetter at meeting requirementseGain
(19)3.8 out of 5eGain eService software: email response management, knowledge management, cobrowsing, live chat, call center, and customer serviceReviewers say compared to Conversocial, eGain is:
More expensiveMore usableHelpSocial
(19)4.1 out of 5HelpSocial web and mobile apps provide relevant information with the social feed so you can instantly recognize customers and quickly make the decisions needed to serve them best.Brand Embassy
(22)4.3 out of 5Brand Embassy customer service tool for social media.Reviewers say compared to Conversocial, Brand Embassy is:
More expensiveRelay
(16)4.2 out of 5Relay connects trusted brands with people so they can effortlessly get stuff done.Reviewers say compared to Conversocial, Relay is:
Easier to adminSoDash
(17)4.0 out of 5Bridging the gap between Social Media & Customer ServiceKhoros Care
(13)3.7 out of 5Manage social campaigns and responses with precision and efficiency. An integrated platform for social media management, Khoros Care (formerly Lithium+Spredfast) combines powerful publishing and response feature sets for marketing and customer service.SupportYourApp
(5)4.4 out of 5SupportYourApp is all-in-one customer support solution for growing startups and successful software, hardware, SaaS, and ecommerce companies.Reviewers say compared to Conversocial, SupportYourApp is:
Better at meeting requirementsSentiment
(4)4.5 out of 5Sentiment’s penetrating monitoring gives you a real commercial advantage in the vital activities that we call our ‘three pillars’ – customer insight, lead generation and customer service.Social Network Cloud
(2)4.5 out of 5A secure enterprise social network that connects your business processes, enterprise applications, and content.RelationDesk
(1)4.0 out of 5Customer support solution for social media.Copiny
(1)2.5 out of 5Create an online community for support & feedback that customersCustomer Radar
(1)4.0 out of 5Customer Radar is a live customer feedback software designed to enable businesses to engage the customer in feedback across multiple channels to make it easy for the customer and the company.Dimelo Social
(1)5.0 out of 5Dimelo Social is a software thta aggregates all feeds from social media to guarantee operational efficiency, traceability of exchanges, and large-scale processing of interactions with customers.Dimelo Mobile
Dimelo Mobile is a mobile app with real time or asynchronous exchanges, push notifications, sharing multimedia content and offline access to best serve your customer..Blinger.io
Blinger.io is the best omni-channel software platform. Get access to the messengers, email and live chat with a single API, interface or integration with helpdesks.Loop Pulse
Benbria Loop is a customer engagement software that was designed to improve service and profitability, creating more loyal guests.
#1
"Best social media management solution on the market!: Clarabridge offers one of the most intuitive API's for customer service over the multitude of channels of social media. It has a wide variety of features that satisfy all your business needs and more. Everything is laid out in a very user-friendly manner without being crippled by a steep learning curve. Their online customer support team is quite hands-on and doesn't leave a single stone unturned. We've never had an easier time serving customers, and analyzing their attitudes before we started using Engagor.
Another major factor to bear in mind is price. Engagor stands amongst the competition in providing the most bang for the buck; its colossal capabilities ensure that you will never ponder a different offering. What truly sets Engagor apart though is the fact that it's constantly growing, expanding and improving its well-rounded arsenal which only leaves me to wonder why isn't everyone using it already."
See all Clarabridge Engage reviews
#2
"Citrix is Productive : I like that Citrix provides cloud services and I am allowed to connect to my system and do work almost anywhere. The set up that I have is simple enough to use. It is attractive and easy to navigate. If and when the servers go down/application is disconnects. I believe that it is good for a small sized organization or company. "
See all Cisco SocialMiner reviews
#3
"If making my life easy could be described I would definitely use Sparkcentral as the title: I like the queue management and that the account can be split and that notes can be integrated into the interaction. The flow of the interaction since it allow you to move interaction from New, Pending, And Resolved. With the previous tool we had use it was difficult. The SC team is very patient with our crazy request and explain things with a lot of understanding. "
See all Sparkcentral reviews
#4
"The tool is very powerful but challenging to know and set up all the features within it: I love the ability to create boards with incoming messages from all of our owned social channels. This makes it easy for our social Reps to sort through the messages and respond accordingly.
I also like the dashboards once they are set up, but creating them is cumbersome."
See all Sprinklr Care reviews
#5
"eGain excellent technology and great knowledge!: EGain is easy to use for business users: it is easy to implement new knowledge, conversations and emails without having to invest more than planned. Improve central customer service and metrics. Open communication and support are excellent during the update / implementation phase. It is really very short the training time of agents this allows, to the companies a great saving of millions in the process.The other thing that pleases me is that most of our customers who try the chat seem to like it. We have received many positive comments about the ease of getting help. "
See all eGain reviews
#6
"One platform for various social media accounts engaging with your customers.: It's a great way to switch multiple platforms. It also used artificial intelligence, contact center integration, social media management, social customer care, and the future of the internet is the Internet of Things. The platform has two major communications levels. The first is a digital communication channel and the other is the customer data and internal notes from many users integrating the two systems into one making it easier and faster to help the customer. For getting access to the customer information, it allows for the digital customer engagement, and of course there nothing more important than having world-class customer service. All of these engagements are built into one platform. This really has a way of artificial intelligence is coming into our world as we know it. This software really helps you build on that just like Facebook had done. You can use Facebook, Instagram, and Twitter into one platform engaging in your customers. The best part is that its all cloud-based. I really like who the prices is based on how much communication you get. This is great for small businesses. "
See all HelpSocial reviews
#7
" Brand Embassy excellent active communication. : What I like most about this tool is that it is simple and effective. Our social assistance team does not have to switch between channels and social networks, which increases its effectiveness. It is very useful if you want to be connected with the client not only through social networks but also in forums, conferences or seminars. Brand Embassy allows you to create a conversation history and add notes to specific clients so you do not have to use any other tool to remember what you have been discussing with a single user. "
See all Brand Embassy reviews
#8
"Relay is a reliable Social Customer service : I like Relay, mainly when it comes to employees-clients interaction via all the collaboration features that it has.
I like how Relay makes it easy to create tickets and responses.
Integration with email is among the things that I like about Relay.
Relay shows when the client is online, offline and qhen typing. "
See all Relay reviews
#9
" Incredible platform for integration of customer service and marketing.: I love their team work makes it a very smart platform since it integrates the applications with the customer service. It is very good in the part of the email configuration you can put alerts for messages of high levels that arrive faster I can run it in the background. Also the use of several accounts the web allows me to manage them and change quickly between them."
See all SoDash reviews
#10
"Social Media made easy: Lithium's ability to find, create and completely immerse you in the any social media platform. Making it easy to connect with customers and effectively track customer data to give you the leading edge on how to approach your next big business move. "
See all Khoros Care reviews
#11
"Choosing SYA Was One of The Best Business Decisions We Made: SYA provides really good dedicate support for us without having to hire in-house employees to answer 1st and 2nd tier support. The agents work 24/7, even on holidays and weekends without us managing.
We’ve asked supportyourapp to send a ShopperApproved review form to all customers after the ticket is resolved. As a result, a lot of customers provide real feedback letting us know how they are satisfied with our product as well as the help received by the support agent. You can look up our reviews for real time feedback from our customers."
See all SupportYourApp reviews
#12
"Sentiment Real Time Paradise: I like that Sentiment is real time, and the layout of the app is visually appealing. It is easy to use, and sometimes.. fun!"
See all Sentiment reviews
#13
"The best management of business social networking: It is a social business network tool with many benefits, perfect for collaborative work, which will allow you to communicate at corporate level through profiles of personal social networks, groups, instant messaging chat, forums, e-mail and even attend virtual conferences. It is ideal to design marketing campaigns, in collaboration with the sales department, is also effective if used as a project manager and follow up on tasks"
See all Social Network Cloud reviews
#14
"All in one place : I love that all my social media is in one spot, it is extremely helpful to have t all on one platform rather than having separate accounts and browsers/ tabs open. The sites layout is also awesome!"
See all RelationDesk reviews
#15
"copiny: User-friendly but not enough valuable features to validate spending the money of this. There are other options in social customer service that offer more features. "
See all Copiny reviews
#16
"All in one place!: I love that all of the social media accounts are right there in front of me to respond to. Helps with tabs and browser data is decreased "
See all Customer Radar reviews
#17
"The perfect digital relationship tool!: More than easy to pick up (less than 1 jour to train someone to basic use), very good ergonomics, very powerful rules for handling conversations. Dimelo is also a very opened platform, which means that you can connect nearly every source / software that has an API (eg. Bazzarvoice as we did it, blog comments, etc... ). Moreover, the technical support is very efficient and answers quickly, and the R&D team is - really - listening to our needs."
See all Dimelo Social reviews
#20
Be the first to review Dimelo Mobile!
#19
Be the first to review Blinger.io!
#20
Be the first to review Loop Pulse!
