EI

Verified User in Investment Management

Mid-Market (51-1000 emp.)

5/25/2022

"You can trust"

4.5/5

What do you like best about Conversica?

Trust worthy, reliable good interface and well thought Review collected by and hosted on G2.com.

What do you dislike about Conversica?

Nothing I think it is fine the way it is Review collected by and hosted on G2.com.

US

Verified User in Sports

Mid-Market (51-1000 emp.)

11/3/2021

"Conversica Review"

5/5

What do you like best about Conversica?

Wow we love Conversica. Conversica basically does all the boring work of a sales rep until they are considered a "warm" lead. We have seen that 70% of leads that conversica vets turns into a sale for HRS! Review collected by and hosted on G2.com.

What do you dislike about Conversica?

We do not dislike how much it costs it costs a pretty penny but it is definitely worth the investment because it has profited us tremendously. 70% close rate is insane. Review collected by and hosted on G2.com.

Recommendations to others considering Conversica:

Learn how to effectively get out everything from "Sarah" the robot! Review collected by and hosted on G2.com.

What problems is Conversica solving and how is that benefiting you?

We are solving the issue of time management. We have a lot of inbound leads, too many in the ratio to sales reps that we have. So conversica kicks the lead over to reps when they are warm and want to book a meeting. Review collected by and hosted on G2.com.

JS

James S.

General Sales Manager

Small-Business (50 or fewer emp.)

2/14/2022

"Consistent follow through"

2.5/5

What do you like best about Conversica?

The way customers respond to the AI instead of the salesperson. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

The lack of communication from CRM to AI Review collected by and hosted on G2.com.

AB

Verified User in Building Materials

Small-Business (50 or fewer emp.)

11/17/2021

"Conversica Saves Time and Money"

5/5

What do you like best about Conversica?

The fact that she never calls in and works while I am doing other things Review collected by and hosted on G2.com.

What do you dislike about Conversica?

The format in which leads are uploaded is sometimes confusing Review collected by and hosted on G2.com.

AA

Verified User in Automotive

Small-Business (50 or fewer emp.)

2/14/2022

"Conversica is the best"

5/5

What do you like best about Conversica?

How prompt and professional the response to customers is. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

Pretty much anything at all. We are delighted with Conversica. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Enterprise (> 1000 emp.)

11/16/2021

"AI Email for Enterprise Tech"

5/5

What do you like best about Conversica?

Human responses can be dispersed as needed along with the AI responses providing a better experience for the contact. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

Differentiating the contact's level of interest. Delays in updating the Sandbox. Review collected by and hosted on G2.com.

AA

Verified User in Automotive

Enterprise (> 1000 emp.)

11/16/2021

"Great customer contact application"

4.5/5

What do you like best about Conversica?

Ability to coordinate large volumes of customer reach outs Review collected by and hosted on G2.com.

What do you dislike about Conversica?

Getting to reports is a little clunky - a lot of trial and error at times to get various metrics. Review collected by and hosted on G2.com.

LA

Laura A.

Marketing Manager

Mid-Market (51-1000 emp.)

12/15/2020

"Highly responsive and tailored automated assistant to fill in gaps in the Sales process"

4/5

What do you like best about Conversica?

The assistant uses realistic language and highly tuned conversational skills to respond to incoming leads quickly and effectively. We see a much higher response rate when we are able to quickly reach out in a more personal manner and a better campaign follow-up when we use Conversica with our engaged leads. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

Some of the aspects of creating conversations are a bit less flexible than we would like. There are also a few obvious features such as long term follow-up and customized subject lines that are missing from the current platform version. I know that these are features that are in development though. Review collected by and hosted on G2.com.

Recommendations to others considering Conversica:

Use the Conversica team to help customize your conversations. They are very helpful and open to development requests Review collected by and hosted on G2.com.

What problems is Conversica solving and how is that benefiting you?

We had leads that were growing cold while our sales team was working on closing opportunities and it was often difficult for our smaller team to interact with as many leads as we would like on a daily basis. With Conversica, the automated assistant engages with leads while they're hot and follows up with the sales team, getting more leads on discovery calls, faster. Review collected by and hosted on G2.com.

NC

Nick C.

US Senior Customer Success Supervisor

Mid-Market (51-1000 emp.)

12/15/2020

"Using in CS not Sales"

3.5/5

What do you like best about Conversica?

steady, predictable and consistent results. Even though the conversations did seem relatively simple they always got the same results which was good. You could only move it a few percentage points when experimenting with words. They also have a ton of really good conversations they can use for the different talk tracks within CS. Unfortunately I never really had the opportunity or use case to try some of them out but there seems to be a lot of different cool ways to use Conversica within a Customer Success Organization Review collected by and hosted on G2.com.

What do you dislike about Conversica?

while the results were predictable we were able to get better results with a person. Honestly, the only thing that really didnt work for us was being able to bring in calendarly links into the conversation. I understand that they have those things available but the way it was working was pretty complicated and this required a lot of techncial resources from our SalesForce team. Review collected by and hosted on G2.com.

Recommendations to others considering Conversica:

The most important thing is knowing what group you want to use it for. Youll want to use it for areas where you cant allocate human resources to. This will allow you to continue to scale as your company grows. Review collected by and hosted on G2.com.

What problems is Conversica solving and how is that benefiting you?

The problem being solved is more of generating demand for a product demo with Onboarding. We have a lot of customers within our company and having conversica allowed us to interact with our less than ideal customer profile (corporate domains with a phone number) so that we did not have to dedicate any human resources to warming up the lesser accounts, This allows us to be more scaleable as we continue to grow the organization. If we only had human or marketing resources allocated to those accounts we wouldnt have the ability to interact with those cliebts Review collected by and hosted on G2.com.

VH

Victoria H.

Analyst, CRM & Data Strategy

Mid-Market (51-1000 emp.)

12/4/2020

"Great tool - allows personalized customer interactions."

4.5/5

What do you like best about Conversica?

I really like the consistency of it. I know that when I launch a campaign, our assistant will follow up diligently and completely. I also love that she will respond if able and we get real time alerts in case we need to review a lead. The ability to do A/B testing is also a great feature. We are able to map different lead segments and message them in different ways using Conversica. That allows us to see how different demographics and segments perform overall. I have also really enjoyed our Success Managers as they have really provided support and useful tips for best practices. We have always gotten our questions answered quickly, watched demos of use cases, and received tips and best practices from other teams. Lastly, I love the reporting and metrics I can get on the data and various campaigns. No need to export and report on performance on my own, the dashboards are right there and easy to filter and segment. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

The only thing that is a little difficult when using Conversica is the length of the campaigns. Sometimes our leadership team wants to run quicker, shorter-term campaigns with three or four touchpoints on quick promotions. Additionally, I would love if there was a tighter integration to different CRM fields. For example, we use Checked Out By as our ownership field rather than Owner. Checked Out By is a Kore Software field but it has been extremely useful for us, and if Conversica were linked to that field, it would reduce a lot of manual work on our end. Review collected by and hosted on G2.com.

What problems is Conversica solving and how is that benefiting you?

We are running our own marketing campaigns for various products in a more meaningful way. As you know we can only control so much of what a rep does during their day, but with our AI Sales Assistant we can reach out to a large portion of leads that would have otherwise not been contacted due to the work loads of our sales reps. It allows us to be more efficient and targeted with our campaigns to drive the sales of the products we are focused on driving revenue for at any given time of the year. Review collected by and hosted on G2.com.