AA

Verified User in Automotive

Small-Business (50 or fewer emp.)

4/13/2023

"We are big fans"

5/5

What do you like best about Conversica?

Conversica has allowed us to reach customers via email, that would normally be nervous to respond to a salesperson. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

I wish the dashboard was a big more user friendly Review collected by and hosted on G2.com.

RP

Robert P.

Business Development Manager

Mid-Market (51-1000 emp.)

2/14/2022

"Conversica is an Amazing Product and would strongly recommend to any Automotive BDC Manager."

5/5

What do you like best about Conversica?

The best thing about conversica is that it does all of the little tasks that an automotive BDC agent would typically be responsible for, and now the BDC agent can use their time with more meaningful jobs. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

There is not one thing about Conversica that I dislike. If I had to say one thing, it would be that when you look up customers in the dashboard, sometimes it takes a little bit of time to find a customer record, so it takes a while to load the customer record. Review collected by and hosted on G2.com.

Recommendations to others considering Conversica:

The only advice is to start using this product as soon as possible to increase your business. Review collected by and hosted on G2.com.

What problems is Conversica solving and how is that benefiting you?

So, for example, last week, we needed to ramp up service appointments at one of our Dealerships. I uploaded a customer list into Conversica to email every customer eligible for a discounted oil change. Now, we more than enough appointments scheduled to the point of being booked out a week. Review collected by and hosted on G2.com.

BW

Barbara W.

Director of Business Development

Mid-Market (51-1000 emp.)

2/14/2022

"Profitable"

5/5

What do you like best about Conversica?

Conversica does outreach to thousands of our customers every week. The time-saver is the customers that respond to the AI asking for an appointment for Sales or Service. The Automated assistant allows my BDC team to call back the low-hanging fruit to book the appointment. The outreach is for service due, On-star initiatives, Buyback campaigns, 1st outreach to an internet sales customer. The reporting is like the "Disney World" of reporting! Every report you can imagine is in the data base. One of the best features is seeing what customers are Hot or Need further action. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

Being that auto alert purchased some of Conversica, it makes the dashboards challenging to use. It does not seem to create "enterprise dashboards" anymore after the transition with Auto alert. We use one program and have multiple log-ins to retrieve our information for the 12 stores and five roofs for sales and service under this program. We also have different support representatives. Review collected by and hosted on G2.com.

Recommendations to others considering Conversica:

NOTE: since there is nowhere else to note this: I can not upload a screenshot to this file. we also have several business listed with you and we were only able to put in one on this survey. Review collected by and hosted on G2.com.

What problems is Conversica solving and how is that benefiting you?

We are solving CSI concerns by sending out a pre-survey questionnaire. This allows us to resolve issues before the customer receives the final survey from the manufacturer. We love customizing the cadence to fit what we are working to blast. The manual upload tool is Great when we need to communicate to specific groups or owners. I love Conversica does the heavy lifting and we can reap the rewards of all of these appointment bookings. Review collected by and hosted on G2.com.

AG

Andrew G.

Director, CRM & Consumer Insights

Mid-Market (51-1000 emp.)

2/14/2022

"This has a huge impact in terms of our sales reach and lead qualfication."

5/5

What do you like best about Conversica?

It helps us qualify our leads through existing targeted campaigns while still developing the relationship. We love the integration with Dynamics Review collected by and hosted on G2.com.

What do you dislike about Conversica?

Pre-built conversations have some limitations to the flexibility of our content. Review collected by and hosted on G2.com.

Recommendations to others considering Conversica:

Ensure your business and sales operations is positioned optimally before taking this product on. If you have a structured sales process with lead generation and lead assignment, it will only enhance your existing process. Review collected by and hosted on G2.com.

What problems is Conversica solving and how is that benefiting you?

Augmenting our sales efforts that has aspirational goals with a smaller sales staff. We are quickly able to get a Yes/No out of our leads - it shortens our sales cycle. Review collected by and hosted on G2.com.

RA

Rachel A.

D

Enterprise (> 1000 emp.)

5/17/2022

"A great prospecting tool, that does so much more"

5/5

What do you like best about Conversica?

Conversica is a great tool to use alongside a reliable data platform for new prospecting. It also works very well for existing customer projects and I currently trialling it for use in data cleansing too. The support is faultless and very responsive too! Review collected by and hosted on G2.com.

What do you dislike about Conversica?

It would be good to have slightly more integration and have a data set/source plugged in so groups and suppressions can be managed outside of the CRM. If there isn't already, an app would also be good to get red hot leads to the sales teams as a notification that doesn't get lost in busy mailboxes. Review collected by and hosted on G2.com.

JW

John W.

Internet Director

Mid-Market (51-1000 emp.)

5/17/2022

"Answering the questions we didn't ask"

5/5

What do you like best about Conversica?

Conversica is consistently getting responses from customers and answers to questions we never asked. When using it alongside our process already in place it's been a great asset in following up with our customers. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

There's very little left to dislike. I can say I haven't always been a fan of their dashboard and backend product and sometimes it's a little difficult to get new agents added, only because the names have to match exactly with the CRM. Review collected by and hosted on G2.com.

Recommendations to others considering Conversica:

There's a lot of A.I.'s out there now. Conversica is one of the older ones. Don't think that as a bad thing, they are more robust and cover my topics than many others. Review collected by and hosted on G2.com.

What problems is Conversica solving and how is that benefiting you?

We get answers to questions we never asked helping us to move the sale forward. Review collected by and hosted on G2.com.

JM

Jess M.

I

Mid-Market (51-1000 emp.)

3/17/2022

"Conversica fills in the gaps"

5/5

What do you like best about Conversica?

What I like most is the ability for our Assistant, Megan to collect information in between BDC and Salesperson follow up. She gives us the opportunity to see if we have missed any steps and keeps the customer engaged. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

Presently, there isn't anything that we dislike Review collected by and hosted on G2.com.

Recommendations to others considering Conversica:

As I say with any new vendor, if you are not willing to participate and use the tool, then do not invest in the tool. This is not a set it and forget it software. To learn the capabilities of the AI, then it is necessary to be involved, train yourself, train the staff and subscribe to this being an assistant for your Sales BDC or Service BDC. It provides a vast amount of information about what you do right and what holes need to be filled. Review collected by and hosted on G2.com.

What problems is Conversica solving and how is that benefiting you?

We are able to see #1 if we missed any steps in our follow up process by the responses Megan receives. We are able to fine tune our follow up cadence as a result. We have been able to save deals, collect more info about the customer and engage the customer in the manner they prefer Review collected by and hosted on G2.com.

TS

Tara S.

Marketing Director

Mid-Market (51-1000 emp.)

5/17/2022

"One of the best ROI's on my marketing plan!"

5/5

What do you like best about Conversica?

The top-notch AI works hard on our company's behalf, sometimes getting better engagement than our regular customer agents. Their customer service is great as well. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

If I had to point out something, periodically they upgrade their dashboard and we notice things change. This is because they are constantly looking for ways to improve we just would like heads up on what reports are being updated so we can adjust accordingly. (Though they probably do send in an email, and I just overlook them :) Review collected by and hosted on G2.com.

DM

Diane M.

Marketing Operations Manager

Enterprise (> 1000 emp.)

5/19/2022

"Conversica is what you need!"

5/5

What do you like best about Conversica?

The engagement that is created by my IVA. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

There is nothing to dislike, it works as described. Review collected by and hosted on G2.com.

Recommendations to others considering Conversica:

If you're thinking about getting started with AI, Conversica is a great company to partner with. Conversica has made our endeavor into AI an easy step and one I would take again. I feel like my CSM is a member of my team, she is unbelievably helpful. Review collected by and hosted on G2.com.

What problems is Conversica solving and how is that benefiting you?

We are moving our leads through the funnel much more quickly, and getting them into the hands of our salespeople when customers are interested and engaged. Review collected by and hosted on G2.com.

AA

Verified User in Automotive

Mid-Market (51-1000 emp.)

2/24/2022

"Great product!"

3.5/5

What do you like best about Conversica?

Conversica provides me with an easy to use tool that allows me to stay in constant communication with my sales and service customers. Customer support and technology is great and provides my dealerships with an excellent value for the technology. Review collected by and hosted on G2.com.

What do you dislike about Conversica?

I would like to see more integration between the CRM and conversica so that my staff would be able to use it more natively throughout their day-to-day tasks. A suggestion I have would be a Browser Extension that would allow them to respond as the assistant right from the CRM screen. Review collected by and hosted on G2.com.

What problems is Conversica solving and how is that benefiting you?

Solving the issue of inconsistent or ineffective employee follow up. Conversica is also able to get into some of our customers mailboxes where as the emails from our CRM are blocked as spam. Conversica also opens up new retail and service opportunities through constant and on-going communication with our customer base. Review collected by and hosted on G2.com.