Conversica allows us to reach customers who have not recently visited the dealership and may be loss leaders. We are also able to better communicate and reach further clients. The amount of people who respond is far greater than other methods we have used in the past. Review collected by and hosted on G2.com.

I do not have any dislikes. The system works well with a good dashboard to see all incoming and outgoing responses Review collected by and hosted on G2.com.

I like the fact that our AI can reengage old customers that our sales team had thought were dead leads. Review collected by and hosted on G2.com.

Sometimes its to much for the customer to be messaged by Conversica and then our sales team and all the emails. Review collected by and hosted on G2.com.

When we had Mitch as our rep he was very helpful, collaborative, and quick to respond. We have seen a tremendous amount of revenue and have been able to engage with leads that we previously were not Review collected by and hosted on G2.com.

Biggest negative is the overall price. We see ROI, but it is still expensive. Would be nice to be able to control some of the conversations and admin features as well, but I am nit picking. Review collected by and hosted on G2.com.

CONVERSICA STAYS IN CONTACT WITH BOTH OUR SALES AND SERVICE CLIENTS, 365 DAYS A YEAR. THE CLIENTS RESPOND WITH GOOD INFORMATION, SOMETIMES WITH MORE DETAIL THAN WHEN WORKING WITH OUR STAFF. Review collected by and hosted on G2.com.

At time the information provided by converica is incomplete due to the nature of the car business. For example, a used car is on the website but it is on loan to a customer, conversica can not know that. Review collected by and hosted on G2.com.

Convesica has many great attributes but being there..all the time...every day...in every situation is great. It gives the dealership a consistent customer service program. Review collected by and hosted on G2.com.

I have not been able to get a consistent cadence with my performance manager(s). I'm sure I am part of the challenge but my direct contact seems to change a lot. Review collected by and hosted on G2.com.

The way it gets customers phone numbers and emails!! Review collected by and hosted on G2.com.

Nothing it really does the job it says!! Review collected by and hosted on G2.com.

The communication through the A.I. is spot on. Everything work flawlessly. Most of the time, my customer feel like they are dealing with an actual person. I especially like the feedback that our customers give back. We have been able to make new appointments, correct servicing issues and use the system to have our virtual employees create recall leads. This allows me to task our actual employees in other areas. Saving time and better productivity. Review collected by and hosted on G2.com.

Not being able to text in the same virtual world that we email in. Review collected by and hosted on G2.com.

Conversica is user friendly, and helps our team to be more efficient and effective with our time. Review collected by and hosted on G2.com.

There is not much that there is not to like about Conversica. The platform itself is user friendly, and easy to set up. The program itself would be easier if you could view all replies/customers for multiple stores under one tab as opposed to toggling. Review collected by and hosted on G2.com.

The service itself is great. Starting conversations with customers to get them into the dealership for services they need. I have not used any other service to compare Conversica to. Review collected by and hosted on G2.com.

I get leads that come in that go to the wrong person. BMW leads go to the Land Rover/Jaguar appointment coordinator, and vice versa. Also, i wish it was easier to remove customers that don't want to be contacted. Review collected by and hosted on G2.com.

The AI developed by Conversica provides our dealerships with an amazing virtual assistant that never tires, is always available, and does their job very well. We feel we have just begun to see the impact Conversica's AI product has on our bottom line. Conversica acts like a filter for all the chatter out on the web and provides us with great qualified, data verified leads. Review collected by and hosted on G2.com.

There is not much to dislike... we are expanding our use of the product... Review collected by and hosted on G2.com.