Conversica is a leading provider of Intelligent Virtual Assistants for business, helping organizations attract, grow, and retain customers. The flagship Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently3 Review collected by and hosted on G2.com.

At time the information provided by converica is incomplete due to the nature of the car business. For example, a used car is on the website but it is on loan to a customer, conversica can not know that. Review collected by and hosted on G2.com.

It allows for a combination of AI responses with the ability to have the sales rep step in as needed Review collected by and hosted on G2.com.

Still very rigid. The dedicated skill keeps our options limited Review collected by and hosted on G2.com.

Conversica is the best tool on the market for increasing sales contact volume. Their tool is easy to use and customize our messaging to ensure we're hitting the right leads with the right messaging. Review collected by and hosted on G2.com.

Would appreciate additional AI support in other parts of the sales process, such as copy optimization. Review collected by and hosted on G2.com.

Conversica allows us to streamline leads. Review collected by and hosted on G2.com.

Sometimes the responses don't match the communication from the prospect Review collected by and hosted on G2.com.

The platform is relatively easy to use with the ability to present reasons why a lead was categorized incorrectly as needed. Our support team from Conversica is amazing and have been very responsive when contacting them. We also had a great success implementing Conversica and integrating the platform with Marketo. Review collected by and hosted on G2.com.

The skills are labled oddly, but this is being rectified in Q1. A conversation has to be integrated with a contact list in order to view editable fields, which is not ideal. The wording of conversations can be odd at times and cannot be edited without creating a ticket. This can be frustrating at times. Review collected by and hosted on G2.com.

helps reach author's to discuss their goals Review collected by and hosted on G2.com.

sometimes does not reach the right authors Review collected by and hosted on G2.com.

I enjoy it's ability to learn and adapt, and determine effectively if a lead is interested in further engagement from a sales rep. The tracking of leads in the system is easy to use and accurate. Setup was relatively easy and not a long process. Our customer success manager has been wonderful and knowledgeable with any questions or concerns. I use the system every day M-F and find it is stable, consistent, and easy to use. Review collected by and hosted on G2.com.

I wish the Question/Answers were more usable, so that a variety of similar questions could all be identified and answered accurately. Currently the wording of a question has to be an exact match before the pre-programmed answers are used. Review collected by and hosted on G2.com.

The scalability and customizability along with easy reporting at a glance. Customers interact with the tool as if it's a real person. Once the tool is configured, it doesn't require any management and easily integrates with the CRM to save communication. Review collected by and hosted on G2.com.

Lead reasignments won't update if they're changed in the CRM after a lead is recieved. Only customer responses are shared with the CRM, so you have to log into the dashboard to see what question a customer is answering. Review collected by and hosted on G2.com.

Conversica is a great tool to augment the SDRs, handling many different use cases such as: following up with low quality leads driving them to further engage, pre/post event followup, renewal marketing notifications and more. The productivity gain has been very high (saving multiple SDR headcount in teerms of time). Additionally, implementation is very easy with minimal work to build scripts that Conversica uses. Easy integration into Salesforce. This allows SDRs to focus on the highest quality leads driving them to convert to opportunities. Conversica has multi-language support as well - which many other platforms do not have. Review collected by and hosted on G2.com.

No downside to Conversica. Language expansion would be beneficial. Review collected by and hosted on G2.com.

I really enjoy the email notifications of the interaction occuring with my prospects. Review collected by and hosted on G2.com.

There currently is not anything that I don't like about Conversica. Review collected by and hosted on G2.com.