the ability to design workflow and templates

seemless integration with salesforce

the inate ability to customize the messaging and choose tonality with the outreach cadence Review collected by and hosted on G2.com.

there is a learning curve to the platform. This is not something to worry about thoough becasue we got tons of support from the Conversica university and certification programs. The content is very helpful on their learning center. Review collected by and hosted on G2.com.

Conversica allows us to reach out to far more prospects than we ever could through our outbound campaigns. Through Conversica's outreach we're able to get warmer leads into our sellers hands and monetize leads we otherwise wouldn't be able to. Review collected by and hosted on G2.com.

More accessibilty with regard to reporting would be helpful. Review collected by and hosted on G2.com.

What I like best about Conversica is it's autonomy. Review collected by and hosted on G2.com.

What I dislike most about Conversica is the mistakes it makes when transferring info to Salesforce. Review collected by and hosted on G2.com.

I like the responses, espeically for service. The customers responses are great. Review collected by and hosted on G2.com.

Sometimes glitches occur, however that's a normal thing for any service Review collected by and hosted on G2.com.

I like that conversica reaches out to leads for me Review collected by and hosted on G2.com.

Conversica should send the response to the rep before automatically responding Review collected by and hosted on G2.com.

the lead gen and contacting leads I dont have time for Review collected by and hosted on G2.com.

the quality of leads, many have no idea what they are being reached out to for Review collected by and hosted on G2.com.

Gets initial replies sometimes when we don't. Review collected by and hosted on G2.com.

Sometimes replies a little too fast not allowing intervention before replying with more questions. Review collected by and hosted on G2.com.

Automates lead follow-up which I often use it to play off myself. Review collected by and hosted on G2.com.

While the responses have improved, there are still occasional moments when they don’t quite make sense and still feel off in context. The option to submit those discrepencies is great though. Review collected by and hosted on G2.com.

Conversica is great to help establish another form of contact and gather information that was not initially submitted to help with the sale! Review collected by and hosted on G2.com.

The only thing that I would change is some of the automated response from time to time so it is not the same response being sent to the same person Review collected by and hosted on G2.com.

It is easy to connect with members and know when they want to be contacted Review collected by and hosted on G2.com.

sometimes doesnt stop reaching out or will keep saying the same thing Review collected by and hosted on G2.com.