It helps us qualify our leads through existing targeted campaigns while still developing the relationship. We love the integration with Dynamics Review collected by and hosted on G2.com.
Pre-built conversations have some limitations to the flexibility of our content. Review collected by and hosted on G2.com.
185 out of 186 Total Reviews for Conversica
Overall Review Sentiment for Conversica
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My organization has been using Conversica for about six months. The process of implemenatation and integration with Salesforce was simple and included well-documented instructions. It has really helped our sales team to reach out to a large volume of prequalified leads that were typically left untouched in the sales process. Review collected by and hosted on G2.com.
Conversica works best when trying to sell a single item or when the goal is to book an appointment with a sales representative. However, in our use case we are often trying to sell a vareity of items at the same time but we are currently limited to only including one sales url in the emails. The statistics and KPIs displayed on the main dashboard do not seem to always match up with the results in Conversica's reporting or Salesforce reports. Review collected by and hosted on G2.com.
Using Conversica has not only freed up a lot of my time, but also helps with customer retention. Instead of having 25-30 active conversations, the AI assistant makes it easy to check in, and see who needs a little extra assistance. The help center has just about anything you need a walkthrough on, and the help center is quick to reply. It's been easy to check daily, if any customers are at risk, or if they have complex questions-everything is on the dashboard on login. Review collected by and hosted on G2.com.
Some small downsides: while the AI is evolving, sometimes things are a little too complicated to just let the AI Assistant take over. Sometimes, customers who have opted out will be contacted again; customers marked sold will get an occastional email. Review collected by and hosted on G2.com.
The ability to have so many different templates with customized variables smoothly integrated into Salesforce is fantastic. A campaign can be dynamic and constantly evolving in SF, and Conversica will make sure that each new lead drops into the correct flow. Really, really useful platform. Integrating a campaign is easy, and I can easily see the respondents directly in my Salesforce dashboard. I use Conversica weekly because it's so well integrated and easy to use. Review collected by and hosted on G2.com.
The templates have customized variables but I feel limited in how much customization I can do to those variables. I sometimes feel that I'm forcing a template to do what I need it to do, but these are fringe cases. It's also tricky to find a particular conversation once you've created multiple different voices and conversations. Review collected by and hosted on G2.com.
Conversica can be customized to fit your brand, voice, product, tone, and is more attentive than a human seller. Review collected by and hosted on G2.com.
I think the reporting back to internal MarTech platforms is where there is a dropoff of wow factor. There is great integration with Salesforce, but if the lead is not already a customer and being cross sold to, then Conversica is better served connecting deeper to the Marketing platform (or should be a better option). In addition, since it is an outside software emailing on behalf of a company, there is much tracking of unsubscribes, bounces, opens, and clicks that should be sent cleanly to multiple MarTech options and should include the Marketing software as well as Data Lakes like Snowflake. Review collected by and hosted on G2.com.
The friendly helpful way Eve greets the customers. Gives me a minute to gather thoughts and write a good response, or call with information.
Very easy to use, gives me notifications when I have a lead or response.
I use it multiple times a day! Review collected by and hosted on G2.com.
That people think Eve is a real person and come in the store asking for her. People will try to have full on conversations with her when we are closed.
Then get offended when they learn it's AI.
Same templates used for same customer at times. Review collected by and hosted on G2.com.
Conversica has reduced our time to lead from 16 hours to under a minute. They have also allowed us to scale follow up with scored leads and conferences. They have been very helpful in onboarding despite the difficulties we had with our in house operations team. Review collected by and hosted on G2.com.
The AI doesn't always respond well, but I haven't watched the recording yet on the new answer feature. Review collected by and hosted on G2.com.
Their ability to use AI to contact and reengage with customers is top notch. It's impossible to follow up with hundreds of customers month in and month out, so their help is always appreciated. They're able to renew interest with customers weeks back and assist with our follow up. ROI is definitely high with this company and we've used them for over 10 years. Highly recommended for any dealership out there that needs help with their BDC/Sales Processes. Review collected by and hosted on G2.com.
There is nothing that I dislike about Conversica. Review collected by and hosted on G2.com.
My favorite part is the ease of use and implementation. I can advise the AI to continue the conversation on my behalf if they are not responding and then jump in once the time is right. I can also submit messages on behalf of the AI, which is a cool feature. I use it frequently and love it! Customer support is great, as well. Review collected by and hosted on G2.com.
Little to none. Occasionally, some messages seem that they ar obviously written by AI, but I may be biased because I KNOW it is written by AI. Review collected by and hosted on G2.com.
Having a tool to help generate hot leads for sales is a game changer. It is so hard making cold calls to places that do not have interest in any new tools so to have AI generate actual leads for potential customers is a huge time saver. It really brings out the customers that are ready for a new service. Review collected by and hosted on G2.com.
There are some chances you can receive a duplicate leads when there is multiple contacts reaching out but not a deal breaker Review collected by and hosted on G2.com.
the ability to design workflow and templates
seemless integration with salesforce
the inate ability to customize the messaging and choose tonality with the outreach cadence Review collected by and hosted on G2.com.
there is a learning curve to the platform. This is not something to worry about thoough becasue we got tons of support from the Conversica university and certification programs. The content is very helpful on their learning center. Review collected by and hosted on G2.com.
