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ConvergeDesk

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ConvergeDesk is Converge Digital's Gen AI-powered service management platform for teams that need stronger visibility, agentic ticket handling, and dependable support workflows. It covers incident management with automated ticketing and SLA tracking, change management with impact analysis and approval workflows, service requests through a self-service portal and service catalogue, and reporting and analytics. Gen AI and agentic automation classify and route tickets, forecast SLA breaches before they happen, auto-resolve common incidents end-to-end, generate incident summaries and knowledge articles, suggest relevant KB articles in real time, and assess change impact before approval. Integrates with ERP, CRM and security tools, with role-based access and customizable dashboards and workflows.

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