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Converged Communications Systems

Converged Communications Systems Alternatives & Competitors

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Top Alternatives to Converged Communications Systems

  • Zendesk Support Suite
  • Talkdesk
  • NICE inContact
  • CallRail
  • CallTrackingMetrics

Top 20 Alternatives & Competitors to Converged Communications Systems

Browse options below. Based on reviewer data you can see how Converged Communications Systems stacks up to the competition, check reviews from current & previous users in industries like #<Competitors::ProgrammaticText::Description::NullFilters:0x00007f2c863e9b58>, and find the best product for your business.
    #1
  1. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Converged Communications Systems:
    Josi G.
    JG
    Zendesk allows for seamless interaction and allows ease of knowledge sharing! We are able to communicate with a number of clients and patrons easily. The best part is we integrate with our other...Read more
    #2
  3. Talkdesk

    (1,202)4.4 out of 5
    Optimized for quick response
  4. World's Leading Cloud Call Center Software

    Categories in common with Converged Communications Systems:
    HM
    TalkDesk lets you see who's logged in, who's doing what, and how long your calls have been waiting. I love that you can see who is waiting in the queue before answering!
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
  5. NICE inContact

    (879)4.2 out of 5
    Optimized for quick response
  6. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Converged Communications Systems:
    AT
    I like how user friendly the software is. The user interface is easy to log-on to and navigate.
    #4
  7. CallRail

    (695)4.6 out of 5
    Optimized for quick response
  8. CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.

    Categories in common with Converged Communications Systems:
    AM
    Seeing where calls came from, and comparing unique calls to returning. Call duration is helping in certain cases, when we are descerning between service questions, appointment available or...Read more
    #5
  9. CallTrackingMetrics

    (562)4.5 out of 5
    Optimized for quick response
  10. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Converged Communications Systems:
    VD
    This system is fairly easy to use and straight forward.
    #6
  11. UJET

    (515)4.7 out of 5
    Optimized for quick response
  12. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Converged Communications Systems:
    LA
    I like the way it works it is easy and intuitive. I have used other systems and usually don't provide that much on help as it actually does. Is it really easy to work with. You can easily go from...Read more
    #7
  13. Genesys Cloud

    (456)4.3 out of 5
    Optimized for quick response
  14. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Converged Communications Systems:
    PG
    The interface is clean. Easy to navigate.
    #8
  15. Genesys Engage

    (396)4.3 out of 5
    Optimized for quick response
  16. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Converged Communications Systems:
    SB
    Genesys Engage has been a solid performer for many years. It's rich in features, very configurable, interfaces to many other systems natively or through API integration.
    #9
  17. Aircall

    (375)4.3 out of 5
  18. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Converged Communications Systems:
    Drew W.
    DW
    I have used multiple systems (Talkdesk most recently) and Aircall has the additional functionality we need to get things done. It's able to integrate into our CRM to make calling simple
    #10
  19. 3CX

    (352)4.4 out of 5
  20. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Converged Communications Systems:
    CI
    Platform independent system, can be fit into all scale of businesses, It has a very light OS, Flexible with other products and of course its user friendly
    #11
  21. X Series (Formerly Virtual Office)

    (282)4.0 out of 5
  22. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Converged Communications Systems:
    Mark W.
    MW
    The system is great for one on one and group video conferencing, receiving faxes electronically, and instant messaging our 150+ employees.
    #12
  23. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response
  24. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Converged Communications Systems:
    Caroline B.
    CB
    Genesys PureConnect has provided an unparalleled contact-center performance as well as convenience for integration and configuration. This could substantially enhance consumer satisfaction as well...Read more
    #13
  25. CloudTalk

    (261)4.3 out of 5
    Optimized for quick response
  26. CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

    Categories in common with Converged Communications Systems:
    SF
    We have a small team but we've all remote workers so it's been great to be able to centralise our phone systems. A lot of data and reports to be able to set KPI's with our team and improve customer...Read more
    #14
  27. Five9

    (238)3.9 out of 5
    Optimized for quick response
  28. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Converged Communications Systems:
    BP
    The sandbox style design gives us the best flexibility to build our campaigns to work with varied client needs. The extensive list of integrations and API's they offer are essential in growing our...Read more
    #15
  29. Dixa

    (236)4.2 out of 5
    Optimized for quick response
  30. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Converged Communications Systems:
    UT
    Dixa feels a bit "undercooked". While it functions as an all-in-one communication systems quite well, it's sorely dependent on your setting up of it's various flows and what kind of implementation...Read more
    #16
  31. MiCloud Connect

    (207)3.8 out of 5
    Optimized for quick response
  32. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Converged Communications Systems:
    AH
    Being able to create new users quickly and get them up and running within the same day. Getting the call flow up and running is also very nice as it loads very quickly and allows for new offices or...Read more
    #17
  33. RingDNA

    (195)4.5 out of 5
  34. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Converged Communications Systems:
    Siddarth U.
    SU
    Ability to call without dialing the numbers manually. And best part is to call by using local destination numbers. So if you are telling your prospect that you are based nearby then actually you...Read more
    #18
  35. JustCall

    (194)4.1 out of 5
  36. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Converged Communications Systems:
    UC
    Being able to schedule when an sms will be sent
    #19
  37. Creatio

    (182)4.6 out of 5
  38. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Converged Communications Systems:
    MK
    The low code no code tools enable me to do robust configuration without having to hire a developer to do custom development that is costly and less sustainable.
    #20
  39. Kixie PowerCall

    (172)4.6 out of 5
  40. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Converged Communications Systems:
    Christopher T.
    CT
    The fact that you can record voicemails to send them out to multiple people is amazing.. This system helps me save so much time while at work. I now have time to do a lot more things in my work...Read more