--- title: Contivio.com Reviews meta_title: 'Contivio.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Contivio.com works for a business like yours. aggregate_rating: rating_value: 2.8 review_count: 6 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Contivio.com Reviews **Vendor:** Contivio.com **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 2.8/5.0 **Total Reviews:** 6 ## About Contivio.com Contivio’s cloud contact center software deploys as a toolbar in your browser. It extends your CRM solution and empowers your Sales, Marketing, Finance, Support, and Services teams. EXTENSIVE…built from the ground up to support all your telephony needs from PBX, IVR and ACD Contivio.com has emerged as a world class, blended contact center supporting voice, voicemail, fax, SMS, chat, email, and social. Our feature footprint is unrivaled as no one includes and offers more features and functionality at better value. FLEXIBLE…any VoIP, any platform, any CRM, and device, anywhere. Pick the most reliable, lowest cost VoIP provider of your choice. Run Contivio.com on a Mac or PC using Chrome or IE. Screen pop and integrate with MS CRM, NetSuite, Salesforce, SugarCRM, or Zendesk. Click-to-dial wearing a headset or use your connected IP phone from the office or out of your home. INTUITIVE…with our simple-to-use, browser-based toolbar, users quickly adapt to using Contivio.com to manage all inbound & outbound communications without ever having to navigate away from their CRM. RELIABLE…designed and developed by seasoned telecommunication and IT experts, our 99.995% uptime along with our global redundant cloud-infrastructure provides the ease of mind for you to scale and grow your business. AFFORDABLE…Contivio.com contact center software gives you the functionality of million dollar systems at SME pricing. There’s no hidden costs or per minute fees, just simple all-in-one pricing. You get everything and pay only for the number of concurrent users. ## Contivio.com Pros & Cons **What users like:** - Users value the **AI-powered omnichannel support** of Contivio.com, enhancing customer engagement and driving agent efficiency. (1 reviews) - Users value the **AI-powered omnichannel support** of Contivio, enhancing customer engagement across various communication channels. (1 reviews) - Users value the **deep CRM integration** of Contivio.com, enhancing omnichannel support and improving agent efficiency. (1 reviews) - Users love the **ease of use** of Contivio.com, finding it straightforward to set up and navigate daily. (1 reviews) - Users value the **easy integrations** of Contivio.com, simplifying workflows and enhancing communication across multiple channels. (1 reviews) - Users find the **easy setup** of Contivio.com beneficial for everyday use, enhancing their overall experience. (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) **What users dislike:** - Users report **limited chat functionality** in Contivio, restricting customization and leading to potential usability issues. (2 reviews) - Users find the **complexity of the interface** overwhelming, with certain features difficult to use or navigate. (1 reviews) - Users report a **lack of clarity** in Contivio's interface, making it challenging to navigate and utilize effectively. (1 reviews) - Users find the **limited customization** of chat setup frustrating, especially for different business site needs. (1 reviews) - Users often face **login issues** with Contivio, experiencing frequent logouts that disrupt their workflow and communications. (1 reviews) - Missed Calls (1 reviews) - Poor Customer Support (1 reviews) - Poor Interface Design (1 reviews) ## Contivio.com Reviews ### 1. Works well, easy to set up and fairly easy to maintain **Rating:** 4.5/5.0 stars **Reviewed by:** Johan v. | Web Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Contivio.com?** It works well. Admin interface is fairly easy. Easy to set up for every day use. **What do you dislike about Contivio.com?** The chat set up itself (look and feel) is just for 1 chat setup. So you can't make different ones if you have say a b2b and b2c websites for the same company. You'll have to contact Contivio to get another instance in the same account. **What problems is Contivio.com solving and how is that benefiting you?** Customers can chat with our Customer Service. When the customer calls in, our ERP system pulls up the existing customer record. Saves time and helps with accuracy. Keeps chats, voicemails, voice recordings in one place. ## Contivio.com Discussions - [What is Contivio.com used for?](https://www.g2.com/discussions/what-is-contivio-com-used-for) - [View Contivio.com pricing details and edition comparison](https://www.g2.com/products/contivio-com/reviews?filters%5Bsentiment_snippet%5D=1960871&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A00%3A27+-0500&secure%5Bsession_id%5D=741602b0-bb3c-4dab-93f5-05d1df7b959e&secure%5Btoken%5D=f3a3854b27b4f96768c88bdce981524291c5c4c63d95c0a826b5e0b2f1b87bb5&format=llm_user) ## Contivio.com Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top Contivio.com Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,608 reviews)