--- title: Continually Reviews meta_title: 'Continually Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Continually works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 17 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Continually Reviews **Vendor:** Continually **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 3.8/5.0 **Total Reviews:** 17 ## About Continually We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: \* welcome new visitors and ask if there's anything they need help with \* use discovery questions to qualify leads \* quickly book appoinments for hot leads \* build your newsletter list by asking for signups at the right time \* signpost useful content like blog articles, videos or ebooks ## Continually Reviews ### 1. Unethical Behaviour, False Advertising **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Continually?** It's a decent chatbot builder. They feature pretty good integrations and an easy drag and drop builder. **What do you dislike about Continually?** They are engaged in false advertising. They began selling a plan called "business plan" which includes access to Google Analytics. They are refusing to honour their deal which promised a Google Analytics integration. They will not allow clients to use Google Analyitcs who purchased plans that were advertised to have this feature. **What problems is Continually solving and how is that benefiting you?** I am using Continually to create a more interactive means to engage visitors, using chat bots, which in some cases is better than a form. ### 2. Terrible development. **Rating:** 0.0/5.0 stars **Reviewed by:** Ayé D. | Freelance Audio Engineer & Beatmaker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Continually?** The product works smoothly, is user-friendly, interesting and enjoyable to set up, easy to figure out, simple to implement. **What do you dislike about Continually?** Super untrustworthy!!!!! Customer service is eh. My issue is that I paid early on to support the product, and then later, they removed the features that I paid to have and said, "it's not part of your plan". They tried to say that the feature was never available for me even though I have chatbots that currently have the features they removed from selection. They literally just straight up lied. **Recommendations to others considering Continually:** Simple and effective but consider alternatives.. **What problems is Continually solving and how is that benefiting you?** I was using Continual.ly rather often with my website for leads and traffic until they removed several of the features I initially had availalbe. ### 3. Good Product, Bad Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Continually?** Ease of setup and quick to integrate within site **What do you dislike about Continually?** Customer service is one of the worst I've encountered, Be careful of hitting limits, I did and I got my account revoked. **Recommendations to others considering Continually:** be careful of hitting limits, they arent as resonsive as other software and can revoke your license at anytime. **What problems is Continually solving and how is that benefiting you?** no benefits.. if the customer service will not support and help you, what is the use in using the product? ## Continually Discussions - [What is Continually used for?](https://www.g2.com/discussions/what-is-continually-used-for) - [View Continually pricing details and edition comparison](https://www.g2.com/products/continually/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+22%3A44%3A38+-0500&secure%5Bsession_id%5D=85620d81-92cd-49ad-b62a-f806b3b7a5c5&secure%5Btoken%5D=702293faec96b26a9929c391ca92d11f1424dc3ca12397309676394cf1131ab1&format=llm_user) ## Continually Features **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing ** Internal Use** - Customization - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking ## Top Continually Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,733 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,531 reviews)