Contentstack makes it easy to manage and update a large, complex website without creating bottlenecks. The modular content approach is the biggest win for our team, we can make frequent changes, reuse components across pages, and launch updates quickly without heavy developer involvement. It’s flexible enough for custom needs but still approachable for non-technical users, which has made collaboration between marketing, content, and digital teams much more efficient. Review collected by and hosted on G2.com.

Some modules feel limited in flexibility, especially when more custom layouts or edge cases come up. There’s also no built-in ability to make direct HTML updates, which means more advanced changes still require developer support instead of being handled directly within the CMS. Review collected by and hosted on G2.com.

What I like most about Contentstack is how organized everything is. I kinda like how I can edit specific blocks that are important to me instead of looking at everything at once and trying to navigate a much larger piece of information. The fact that it's now in smaller, more digestible blocks makes changing things a lot easier. Review collected by and hosted on G2.com.

It's been hard to create templates that work the way that we want them to work. It creates a little bit of extra time because we don't have these templates. We have engineers who work on it who haven't cracked the right way to create templates. So sometimes we have to start things from scratch instead of other solutions where we've been able to draft templates and build out these workflows faster. Review collected by and hosted on G2.com.

I really like all the features—it’s impressive how much customization is possible and the level of capabilities available. Review collected by and hosted on G2.com.

The only thing that frustrated me a bit was a single instance when the service was unavailable for a while. I’m not entirely sure whether it was a server issue or scheduled maintenance, but that was my only concern. Review collected by and hosted on G2.com.

I'm a huge fan of Contentstack. I really appreciate its headless architecture and modular approach, which allows us to integrate existing products seamlessly. It enables us to have omnichannel marketing that we've never had before. I find the interface easy to work with, and the headless CMS is great. I love the simple core of Contentstack as a content database with great publishing capabilities. It allows non-engineers to publish content and marketers to keep the site up to date. Contentstack does this core function very well, and everything else is extra. Review collected by and hosted on G2.com.

There needs to be more work with AI, but I actually think that it works pretty well for an AI workflow as is. Review collected by and hosted on G2.com.

I love Contentstack's flexibility and the unlimited optionality when setting up your experience to suit your needs. Managing several hundred sites that are similar but with different branding is a task Contentstack handles well. Its ability to upload content that needs to be seen across those sites is something that most CMS platforms struggle with, but Contentstack is designed to do whatever we need it to do, allowing us to problem-solve while developing our experience within it to minimize problems and maximize efficiency. The easier integration with Shopify and other systems we're moving to is also a big plus. Review collected by and hosted on G2.com.

The limitations in the folder system (I think right now you can only have 5 levels of folders or maybe only 3) when organizing components or 'entries' or images. Because we are so large, the ability to have a better/deeper organization system would be helpful. There are also many dashboards and previews that we are unable to see currently, but that also might be a limitation on us more so than Contentstack. It was a bit complicated. We relied on an integration agency to do most of it for us. Review collected by and hosted on G2.com.

I use Contentstack for our internal support articles and SOPs, and it helps us organise the information in one place. What I like most is the writing UI, the text formatting options, and the taxonomy tagging. It helps us write the articles quickly and efficiently and format them correctly as we want. We switched from Brightspot, and the UI, performance, and taxonomy tagging are much better on Contentstack. The setup was very easy to learn and teach, and the UI is designed very well for beginners. Review collected by and hosted on G2.com.

{"I find the image placement between texts sometimes causes problems.","I find the text formatting for pointers and other stuff gets displaced when I place images between text."} Review collected by and hosted on G2.com.

I like using Contentstack for building omnichannel digital experiences with a single content repository, which helps me reduce delays in publishing content across our website and mobile app. I appreciate its intuitive content authoring interface, which is great for both editors and marketers. I also found the initial setup to be smooth. Review collected by and hosted on G2.com.

I think they could improve the visuals page preview and live editing capabilities. Review collected by and hosted on G2.com.

I like Contentstack because it provides a central repository and directory for the documents needed for our team. It's easy to update the documents and compare the versions, which is helpful for auditing what changes were made to a particular document. These features, especially version comparison and auditing, are valuable when sharing updates to ensure everyone is informed and on the same page. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Onboarding with Contentstack has been super smooth and collaborative. Any feedback or emails we share are well received and acknowledged by both the customer support team and the customer success manager, which strengthens our trust. Review collected by and hosted on G2.com.

The UI changes aren’t always appealing, but there has been a lot of improvement in this area over the last two years. That said, running into limitations around locale count setup and the number of fields allowed in a content type is a bit concerning. Publishing heavy pages with multiple references sometimes slows the system Review collected by and hosted on G2.com.

It’s quite easy to get things done, but it can be a bit difficult to understand how to use the components if you’re not familiar with development. Review collected by and hosted on G2.com.

I’m not able to filter entries by the owner of the entry. Review collected by and hosted on G2.com.