Contentstack Reviews & Product Details

Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Contentstack provides a friendly interface for modeling and managing our web content. Being headless it allows for the flexibility we like to have when implementing our front end websites.

Also, the product is constantly improving. The team is releasing new useful features all the time. Review collected by and hosted on G2.com.

What do you dislike?

Some aspects of the content search could be improved, but I believe this is being updated in the next release. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Contentstack for our website content. The method of content modeling helps to minimize duplication of shared content throughout the site. The roles based access allows us to share access to certain sections of the website to relevant people throughout our organization. Contentstack's API allows for flexibility in both consuming content, and also in pushing content into Contentstack from other systems. Review collected by and hosted on G2.com.

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Contentstack Overview

What is Contentstack?

Renowned for earning the highest customer satisfaction in the industry, Contentstack combines the best of content management system (CMS) and digital experience (DXP) technology, enabling enterprises to manage content across all digital channels and create inimitable digital experiences. Learn more at www.contentstack.com and follow us @Contentstack.

Contentstack Details
Languages Supported
Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, English, Estonian, Basque, Persian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Marathi, Macedonian, Mongolian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified)
Product Description

Contentstack™ is the leader in Headless CMS. Contentstack accelerates and simplifies content management across today's and tomorrow's digital channels, including web, mobile and IoT. The award-winning technology has been recognized by analysts as the future of digital, omnichannel content management.

How do you position yourself against your competitors?

Unlike legacy CMS offerings, Contentstack was built from the ground up for a world with multiple channels – print, web, mobile, IoT, AR and VR – any type of data source! Unlike other “headless CMS” offerings, the Contentstack team and technology have a decade of proven success powering content for the world’s leading brands.

Contentstack is 100% based in the cloud, massively scalable and unique in the way it separates code from content. Business users gain the ability to publish content without code, and developers are liberated from mundane tasks (like fixing typos), instead focusing on creating exciting new experiences across both traditional and emerging digital channels! If Adobe, WordPress and Drupal were the default CMS of the past, Contentstack is the winning CMS of the Future.


Seller Details
Seller
Contentstack
Company Website
HQ Location
San Francisco, CA
Twitter
@Contentstack
1,663 Twitter followers
LinkedIn® Page
www.linkedin.com
185 employees on LinkedIn®

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Contentstack Reviews

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Content Coordinator
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

ContentStack has revolutionized the way we approach our digital sites and CMS, it has given us unlimited flexibility and possibilities, and has increased our speed to production by over 150%. Their customer service and product support never disappoints, the continuous enhancements and their attention to customer feedback are huge benefits and makes you feel like your opinion really matters. Review collected by and hosted on G2.com.

What do you dislike?

Think through what you want to do with your structure before you commit...we continue to learn as we go, which sometimes can cause rework. But that's on us, not ContentStack. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try. Test drive and compare. You will find it to be user-friendly, flexible, and most likely just what you needed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our previous CMS was slow, tedious, and didn't allow flexibility in our content structure as well as Dev/template needs. ContentStack solves that issue, it has increased our speed to production by over 150%, and has allowed us to consolidate our digital environments as well as enhance our user experience with minimal effort. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Easy content creation and maintenance

Small learning curve

Fast content delivery

Great localization support

Well documented APIs

Webhooks and Extensions are useful for all types of third-party integrations.

Role-Based Access Control

Superb Support Review collected by and hosted on G2.com.

What do you dislike?

Contentstack does what it promises to do very well.

The user interface is functional but can be better. Options to configure the interface for non-technical users would be great. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We could have a single source of truth for all our content. The content stack made it very easy for us to have this content localized. We could easily sync the content from different sources to Contentstack for delivery and share easily with other systems/services. Review collected by and hosted on G2.com.

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Digital Product Owner
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Quick and easy onboarding.The easy access to all our sites and content. All sites managed in one central place. Wonderful to be able to setup multiple environments that can be published to for instance QA, PPE and Production. Review collected by and hosted on G2.com.

What do you dislike?

That asset URL's change when a document is updated. Would be great to keep the URL the same. So that it does not have to be updated for files changing on a monthly/weekly basis. Changing asset URL's lead to allot of redirects etc being required as the links get used in emails, sites, app etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CMS access across multiple countries. Content sharing across different platforms. Workflow and approval challenges. Easy to setup roles and rights for users. Wonderful to have the ability to setup publishing rights on template and environment level. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The support from Contentstack. The docs, live chat and, of course, customer success are all first class. If there's an query then you can get acknowledgement, if not a solution, very quickly and there will always be an answer. While we were doing the initial build of our platform we had multiple Zoom sessions with our customer success manager and solutions architect where they were able to confirm we had used the system in the right way and/or suggest alternative implementation methods. I have personally used the live chat on a few occasions when needed, which has helped solve smaller issues without taking too much time. For larger issues or queries, we have always felt comfortable to email the team and arrange sessions to talk through solutions. Review collected by and hosted on G2.com.

What do you dislike?

It's just too flexible! We have found that there are so many different ways to solve a problem. It's not always clear what the best solution is, but we have found that the Contentstack team like the way we have implemented functionality/features. Sometimes we have felt that it would be a lot easier to use a traditional CMS but then we remember that we would have to use hacky solutions rather than custom-built. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is very flexible and a lot of thought and effort is needed for content modelling and development, but you can build very powerful and customised solutions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have rebuilt our web platform from the ground up. It gives us so much more flexibility around our front-end and back-end stack than you get from a traditional CMS. Review collected by and hosted on G2.com.

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Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

API and web hook to create a json file in s3. Review collected by and hosted on G2.com.

What do you dislike?

Nothing comes in mind. If we have had a issue, they have implemented it as feature request. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a good CMS for many locale and powerful API. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As we have 12 locale, and 16 language this was the best CMS to help us with that. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Straightforward interface. can easily spin up new pabges/templates. Image API is useful. Review collected by and hosted on G2.com.

What do you dislike?

Occasionally unintuitive. It sometimes feels like the interface could be further streamlined with no loss of capability Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Used on client side. Contentstack was their decision - something that was challenged by the senior developers in the team. However I found that it was straightforward enough and reliable once the initial learning curve has been passed.

It enables the client to control the copy for the site whilst we could better maintain the front end. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I've used many content management systems (perhaps about 15 or so in the course of the last decade, both custom and widely known), and I find Contentstack to be very clearly laid out. I especially appreciate the ability to stage content. Far too many management systems rely on edits being remedied post-publishing, and occasionally the previews are not as accurately reflective of the live content as I'd like them to be envisioned. Review collected by and hosted on G2.com.

What do you dislike?

Occasionally I am unable to add a certain time to a blog post, but it fixes itself when I refresh. That's the only trouble I've run into. I'm not sure about the breadth of capabilities with Contentstack, but I'd be curious to know whether or not it's possible to have built-in metrics about view, links clicked, or other similar metrics to use for content strategy or implementing other improvements. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend Contentstack for straightforward publishing. As I understand it, it is easy to add fields as needed, which is not a feature often offered or easily implemented on the backend. Though I don't handle the technical aspects of adding the fields, it does not appear to be a big ask to do so. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm not sure if the question directly applies to how our company uses it, since there's no distinctive problem but rather a need. I help create and build content, and the primary benefit is speed -- it's easy to save, make changes, or publish a draft to both staging and to go live. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Apart from the generally simple and easy to use UI for content editors, it has been fun to use this CMS with the frequent updates and the company's positive response to feature requests. We truly get the feeling that they are valuing their users' opinions and ideas.

We've actually gone as far as to use the CMS not only for content purposes, but also begun to create configurations and controllers, in order to avoid having to deploy all the time. Review collected by and hosted on G2.com.

What do you dislike?

One of the things that we feel could still improve, is the bulk actions. Can't really say I dislike it, but I do feel there's a lot of chance for improvements there. Adding more functions that could be addressed in bulk would greatly benefit us. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great web content management system for medium to large sized companies in search for a headless solution. Easy to integrate, intuitive for business users and content editors and great support channels. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When we first implemented Contentstack, we were looking for a native headless CMS, that was robust and stable on the dev side, could be easily integrated with other systems and handle multiple languages and locales, and was simple and intuitive on the editor side. We needed roles and permissions for our users and were looking for a system that provided workflows, preferably across languages.

Two years into our partnership, Contenstack has delivered on all accounts and we are extremely pleased with their product and services. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Contentstack is a central part of our new digital stack. It is going to play a huge role in transform the digital experience we offer our customers. The speed and flexibility of the product saves a huge amount of time. The support, speed of response on our queries and the willingness to listen is second to none and better than anything else I have experienced in software. Review collected by and hosted on G2.com.

What do you dislike?

Small UX issue with the content type edit button. That is easily manageable though, and you get use to it. There are some restrictions on things like the number of fields that we could have as part of one content type of web page but again, Contentstack changed this. It would be nice if we could set and manage those limits ourselves. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the effort to build a POC. Try to look beyond seeing Contentstack as a way to manage your website content and see it as a way to manage the entire digital experience on all touchpoints. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Contentstack has allowed us to generate and produce content at scale. We work with thousands of suppliers around the world and Contentstack makes it easy to gather fresh content from them all. Contentstack is also helping us breakdown inefficient processes that have always caused us problems. One example is the improvement between the Product and Marketing teams in adding new product to the website. Using workflows in Contentstack we have put clear processes in place between teams that has improved visibility of the teams in regards to where the next action lies. Review collected by and hosted on G2.com.

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EF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy to use, scalable, making web publishing and ongoing maintenance very easy! Review collected by and hosted on G2.com.

What do you dislike?

We ran into a few technical difficulties but was supported by the team and the issues have been resolved Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do you research and have a clear understanding of what you want to achieve with a CMS but ContentStack will most likely be a suitable solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Implementation of web publishing standards across various business on the continent. Due to a solid implementation it is easy and fast to roll out new sites, new pages and maintenance and updates to web pages arent a challenge any more. Review collected by and hosted on G2.com.

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IE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

There are lot of things to like about it. Contentstack scored very high in our evaluation compared to other competitors. It scored high because of completeness of its API, its global reach and excellent documentation. Review collected by and hosted on G2.com.

What do you dislike?

There are some tweaks needed in UI for ease of use but the team is very responsive and is on its way to releasing a UI refresh soon Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have consumers that use variety of devices plus we support many different channels to distribute our content. Our audience are spread globally. Headless nature of Contentstack prevents us from creating content with assumptions about how it is going to render. This allows downstream teams flexibility to choose styles without worrying about any bugs that may have been introduced during authoring. Review collected by and hosted on G2.com.

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Digital Content Publisher
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like using the individual components and that you can reuse those on different pages. Review collected by and hosted on G2.com.

What do you dislike?

Our process to do Tables and mobile tables is very time consuming. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Im happy as a Publisher. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I like the the templates make for easy page creation Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Ease of use and quickness for making changes Review collected by and hosted on G2.com.

What do you dislike?

I dislike how this question is broken..... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ability to change documentation as-needed without code deployments with various contributors. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love Contentstack's API-first approach. Their system is fast, stable, and intuitive. If you run into issues, support is always just a click away. Review collected by and hosted on G2.com.

What do you dislike?

We've noticed that some support requests take longer than we would like to resolve. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Contentstack allows our delivery teams to move forward quickly with projects by lowering the barrier to entry when compared to a traditional CMS. It's enabled a degree of flexibility in our delivery methods that simply didn't exist before. Review collected by and hosted on G2.com.

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Senior Business Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Flexibility of using the CMS. It allows for mutliple levels of content to be associated with ease. Review collected by and hosted on G2.com.

What do you dislike?

At times there are limitations to the number of items that can be associated to content types. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Flexibility of a changing implementation Review collected by and hosted on G2.com.

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Senior Web Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The Contentstack team is always innovating / adding helpful features. They are very open to feedback and feature requests. Review collected by and hosted on G2.com.

What do you dislike?

We sometimes run into challenges when changing the data structure of content types with many entries. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Contentstack provides us with a flexible solution to manage our content. We have a variety of users who need to access and edit our content in a variety of ways including content authors, editors, developers and translators. The headless nature of Contentstack allows us to use APIs for our our automated tasks, while still providing a nice UI when needed.

Since Contentstack is cloud based we don't need to worry about managing infrastructure. We can trust that our data is safe and available. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability to access huge amounts of data that would have otherwise been difficult to access. Review collected by and hosted on G2.com.

What do you dislike?

There are still areas of the site that are still being developed, and improvements are constantly being made. Although this is a good thing, it can be a frustrating experience developing schema for a new and better feature to appear e.g. Modular blocks. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look at your plans for the future of the business and see whether looking at Apps Is a consideration. Having all your content/data in one place is perfect for launching into other platforms. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Definitely being able to set the foundations required for an A/B testing culture going forwards with the business. The benefits are vast, with the future-proofing of data being the main benefit. It will allow relatively easy expansion in the future. Review collected by and hosted on G2.com.

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Software Engineering Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Flexible schema definition (e.g. modular blocks). Customize publication stages. Webhooks to synchronize content in Contentstack with other services (e.g. translation, search index). Customizable/extensible UI for authors. Review collected by and hosted on G2.com.

What do you dislike?

The CDN cache-purge policy is "big hammer", not "surgical". There's a rate limit for content management API requests. There's been some confusion about the different kinds of API tokens and which functionality is supported by each. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We migrated from a legacy in-house CMS to Contentstack, which sped up our overall SOA migration, and in the process gave our content authors a much friendlier interface. The new CMS is much easier to evolve than our old one. Contentstack is starting to be used by other teams at Airbnb. Review collected by and hosted on G2.com.

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EW
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Contentstack seems to be pretty straight-forward and nimble to understand in terms of building templates, and is intuitive to get around in (finding content entries, editing, publishing, scheduling, etc). It is great for managing regular eCommerce promotions and putting together storytelling pages about products using atomic content modules I designed. Review collected by and hosted on G2.com.

What do you dislike?

ContentStack needs more pre-built solutions out of the box that are commonly requested business needs of content mgmt teams--a blog, a preview of content (especially an entire page) within the product without having to publish, pre-configured content modules that can be dragged and dropped in the desired order, an easy way to set custom URLs at the root level...basically if they could mimic more of the experience of a WordPress or Squarespace CMS, it'd get content teams onboard so fast! Otherwise, you have to have a seasoned Product Mngr with a vision for all of these things who has to define it all upfront, then have a tech team spend months of time building it all. Sales team should identify common use case for content marketing nowadays and come up with pre-built examples. I worked for many years in the CMS SaaS industry and we always built a lot of pre-existing models like this to close sales deals. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

As I mentioned above, you have to have a seasoned Product Mngr with a vision for all of the content mgmt needs of the company... who defines it all upfront, then has a tech team spend months of time building it all. Just because you acquired a CMS doesn't mean suddenly everything is automatically ready to go. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The biggest struggle is being able to create custom URLs at the root level, example: mydomain.com/hello. We're working on some kind of backend rails solution for this. It seems its been a bit of an extra struggle getting things to work with rails, but I know CS has a rails gem that we haven't explored using yet...we are just doing raw calls as I understand it. My tech team has been saddles with hundreds of requests for other things, so we dont have the time to dedicate to the CMS. Review collected by and hosted on G2.com.

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EF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Content Management Systems have come a long way but Contentstack and heacless CMS have taken it one step further. With the decoupling of the authoring and presentation layers, the front-end engineers and content managers have truly become independent of each other and can get content to their users faster. Review collected by and hosted on G2.com.

What do you dislike?

As with any CMS, content managers and developers are working in opposite directions. In order to resolve this longstanding issue with CMS, it is valuable for a platform like Contentstack to make such changes be able to propagate seamlessly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Content consistency across environments; ease of use from business user and content manager perspective, Review collected by and hosted on G2.com.

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Web Content Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to quickly build landing pages and using a template format for consistency helps with the creative team a lot as well. It also empowers more teammates to make edits to content they own. Review collected by and hosted on G2.com.

What do you dislike?

I think there is nothing wrong with what tasks I have to accomplish on a daily basis. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are having problems with efficacy in building digital assets such as web pages or landing pages I would highly recommend investing in ContentStack Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to free up lots of development time to work on other projects that move the business forward in a digital capacity. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

As a developer, I like the ease by which we can integrate Contentstack seamlessly into our web applications. Additionally, their customer support is always top-notch, responsive, and willing to help in whatever ways possible. Review collected by and hosted on G2.com.

What do you dislike?

There have been no downsides for our team. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure to really think over your data structure before diving in. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

By using Contentstack, we are able to quickly roll out new, fresh content, and for many product launches, we've been able to have our designers and copywriters churn out new, unique pages without our development team getting involved. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The flexibility and ease of content modelling as well as onboarding content users. The in-product chat is also super helpful as the customer support is incredibly responsive. We had our stack up and running, powering content in a couple months. The last project that was simliar took multiple quarters. Review collected by and hosted on G2.com.

What do you dislike?

The pricing is confusing and difficult to understand. Localization is not ideal as once something is localized, updating is very confusing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Landing page builder, injecting landing pages with content, blog pages, Content for email templates Review collected by and hosted on G2.com.

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