I like the pages mapping feature, along with the user journeys and dashboards that Contentsquare offers. The dashboards are very visual and help me compare user behaviors after changes are made on the website. I also appreciate the super smooth setup with good onboarding from the team, plus having a champion in our team made it even better. Review collected by and hosted on G2.com.

I would love to have an AI bot with which I could chat to understand my users' behavior better, not just in general. Review collected by and hosted on G2.com.

I appreciate the comprehensiveness of the data available on the platform, which allows for a complete and easily exploitable view. Review collected by and hosted on G2.com.

I would have liked to have an A/B testing tool directly within the platform. Review collected by and hosted on G2.com.

I like how Contentsquare is easy to use yet provides really in-depth analysis. This allows me to make evidence-backed decisions in my role as a UX designer, which is invaluable. Additionally, I find it useful for seeing drop-off points and areas of friction, which helps me look into member journeys effectively. Review collected by and hosted on G2.com.

I struggle with the logic set up, especially when understanding the drop-downs like 'equal to' etc. Review collected by and hosted on G2.com.

I appreciate how Contentsquare allows me to effortlessly track user behavior and analyze digital data without the need for complex instrumentation. This capability has been invaluable for measuring engagement metrics across our tools, crucial for our market analysis and business solution development. The feature set available, especially for analyzing traffic, conversions, and funnels, enables me to glean insights effectively, helping in the formulation of data-driven strategies. Moreover, I admire their responsive customer service team, which is always ready to assist and make my experience frictionless. The setup process was straightforward and did not present any hurdles, which was a huge time saver. Additionally, I think highly of the overall ability of Contentsquare to seamlessly integrate complex data analyses into my workflows, making it a sophisticated tool that is surprisingly easy to use. Review collected by and hosted on G2.com.

I would appreciate it if Contentsquare cached the latest URL upon logging out of a session. When I'm creating reports and the session logs me out, logging back in doesn't return me to the report I was working on. This disrupts my workflow and can be frustrating when I need to re-navigate to the specific work I was doing. Review collected by and hosted on G2.com.

I use Contentsquare for analyzing funnel and journey data on a telco/subscription website. I find it provides an extra layer beyond Adobe Analytics quantification. It offers an indication of the why behind the what and can show insights I wouldn't have thought to look for in quantitative data. I particularly like the segmentation, side-by-side comparison, and zoning features. Review collected by and hosted on G2.com.

NOTHING Review collected by and hosted on G2.com.

I use Contentsquare for heatmapping, session recording, and AB test analysis, which helps us understand pain points and opportunities. I really like the ease of the tool, and the initial setup was very easy. I find session recordings particularly valuable as they allow me to access all our pages and see usability issues. Review collected by and hosted on G2.com.

The funnels are a bit time-consuming and difficult to set up Review collected by and hosted on G2.com.

I like the zoning analysis and error analysis features of Contentsquare, which provide me with a clear understanding of areas where we can improve our website. These features help in identifying the reasons behind the website's bounce rate, allowing us to address specific issues effectively. Such insights are invaluable in optimizing user experience and improving the website's performance. Furthermore, I appreciate how Contentsquare was relatively easy to set up compared to other tools. It didn't pose as much difficulty, which made the initial integration process smooth. I am also very satisfied with the overall performance of Contentsquare, as reflected in my high willingness to recommend it with a score of 10 out of 10. Review collected by and hosted on G2.com.

I found that some alerts I created in Contentsquare were broken after a few weeks. I believe there is room for improvement in the Alerts feature as more options need to be added. Specifically, I would like details showing which page is associated with each alert, and a wider range of category options. Review collected by and hosted on G2.com.

I really appreciate how easy Contentsquare is to use for beginners, but it also has good depth, which means I can jump in instantly and get analysis within minutes in a visually presentable way. Also, the initial setup was quite easy, and the team was massively helpful in getting everything up and running. Review collected by and hosted on G2.com.

Nothing I can think of Review collected by and hosted on G2.com.

It is the most robust and omni comprehensive suite for Digital Experience Analytics available on the market.

Its implementation is easy and quick and Contentsquare's personnel is absolutely great for onboarding activities.

Support of GenAI is already quite mature and dramatically reduces the time to get insights and put them into action. Review collected by and hosted on G2.com.

Its pricing may not be suitable to any companies, yet the value it provides may generate a return on the investment in just a few months, especially for Ecommerce websites. Review collected by and hosted on G2.com.

ContentSquare helps us quickly discover pain points and better understanding the customer flows on the website, while also providing recommendations and opportunities for improvements. I especially enjoy using the AI Sense feature and the CS live web browser extension that facilitates running analyses for users who aren't tool experts or data analysts by profession.

It is also easy to connect to other tech providers such as issue reporting-, internal communications- and A/B-testing tools. Review collected by and hosted on G2.com.

Requires quite an extensive implementation if you want to track additional data. We also discovered that URLs are treated differently from our other web analytics tool which made data validation and page mappings a bit of a challenge.

Mappings are useful but needs well structured page naming/URLs as the foundation, the tools for maintaining updated mappings are limited if the URLs are complex. In addition, sometimes we lack the ability to use User journeys on individual URLs.

Understanding zonings and the history of a page can be difficult there are a lot of updates during the analysis period. Review collected by and hosted on G2.com.