--- title: Content Guru storm Reviews meta\_title: 'Content Guru storm Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 112 reviews by the users' company size, role or industry to find out how Content Guru storm works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 112 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Content Guru storm Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Content Guru storm but has limited features. Are you part of the Content Guru storm team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction. * * * Seller [Content Guru](https://www.g2.com/sellers/content-guru) Discussions [Content Guru storm Community](https://www.g2.com/products/content-guru-storm/discuss) Languages Supported German, English, French, Italian, Japanese, Dutch, Portuguese, Spanish Solution Type Best-of-Breed Overview by Graham Richardson Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 9 months [ View More Pricing Information ](https://www.g2.com/products/content-guru-storm/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/content-guru-storm/competitors/alternatives) ## User Insights Average based on 112 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Content Guru storm Integrations (4) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Laivly ](https://www.g2.com/products/laivly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MRI Property Management ](https://www.g2.com/products/mri-property-management/reviews) Show More ![Jerrell W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerrell W.") JW Jerrell W. Sr Director of Operations Mid-Market (51-1000 emp.) 6/19/2026 "Rock-Solid Stability and Outstanding Support with Content Guru STORM" 5/5 What do you like best about Content Guru storm? The best aspect of Content Guru STORM is the platform's stability. Its is exponentially more stable than any other phone system, on-prem or CCaaS, that we have ever used in our contact center. The Content Guru support team is also outstanding. From onboarding to ongoing support they have ensured we have the tools and knowledge to be successful. Review collected by and hosted on G2.com. What do you dislike about Content Guru storm? License clarity and role administration could use some improvement but overall they aren't really issues and are solves easily. Review collected by and hosted on G2.com. What problems is Content Guru storm solving and how is that benefiting you? As a safety sensitive damage prevention service storm gives us the best chance to take and make the calls we need to ensure facilities, excavators, and the community stay safe. They are helping us creating streamlined and automated workflows that mitigate potential delays and/or errors. We are also working with them to incorporate AI scale without needing additional staffing and ensuring the caller's time is respected when call volume is high. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 6/11/2024 "The all-rounder for contact center software" 5/5 What do you like best about Content Guru storm? Comprehensive product portfolio for a contact center operation from a single source. Regular expansions of the products. The administration environments, especially the FLOW module. Our agents praise the client DTA v2. The new licensing model is also very good for us. Review collected by and hosted on G2.com. What do you dislike about Content Guru storm? There are many good products with basic and also advanced features, but the process for feature requests to improve functionalities or for individual software extensions is somewhat tedious. Review collected by and hosted on G2.com. What problems is Content Guru storm solving and how is that benefiting you? Our customer service was previously exclusively managed by our call center service provider with their software. To optimize our customer support, we have built an internal team. We wanted to bring control over the software and the data in-house. The external call center and the internal teams of the 1st, 2nd, and 3rd levels, as well as the employees of the external logistics service provider, were to work on the same common platform. Additionally, the on-site service should be integrated into the software so that these resources are also available for online customer support. Therefore, we needed software that was flexible and, above all, could be implemented quickly. It was also important to us to obtain everything from a single source so that we did not have to deal with different providers for the various required functions. The software also had to be easily connectable to our existing systems, future-proof, and adaptable by us to practically any scenario. Review collected by and hosted on G2.com. Show More 6/18/2026 Current UserValidated ReviewerSource: OrganicAI Translated GB Glen B. IT Service Desk Team Lead Mid-Market (51-1000 emp.) 3/5/2025 "STORM has transformed how our contact centre works and we haven't looked back since." 5/5 What do you like best about Content Guru storm? I work on the Connexus Homes service desk, supporting and administering the Customer Service contact centre from an IT perspective. Since moving to STORM, the platform continues to be extremely reliable and stable. Where we previously experienced regular issues and outages with our old contact centre systems, we’ve had very few if any issues with STORM. Once configured, it’s solid and simply does what it’s supposed to do. Three years on, my yeam's involvement is largely limited to user setup and administration, FLOW configuration and raising tickets with Vodafone for the occasional technical issue or advice or help. I continue to enjoy developing my FLOW script knowledge and general understanding of the application and working with STORM and the helpful people at Content Guru. Review collected by and hosted on G2.com. What do you dislike about Content Guru storm? A big bug bear from my teams point of view and the only thing that we miss about our old system is that there is no LDAP sync with our Active Directory / Entra. Manual creation of UC users is more time consuming requiring numerous steps with no scope for automation. This means that there is more likelihood for mistakes or steps to be missed out when creating or managing users in UC and contact. Especially compounded because we are integrated with MS Teams rather than using DTA. Also, the integration with MS Teams is not perfect and has always felt more bolted on rather than seamlessly integrated but it works and we have become used to how it operates. In the initial building stages of both Phase 1 and 2 there were times where while support and communication were always good and definitely improved to excellent, we struggled to build and implement because we felt there was an expectation for us to know more that we did - a term of phrase used in many of our meetings was 'we do not know what we do not know'. This was particularly prevalent when building FLOWs and more direct one to one help with building out the FLOWs we need with proper explanation and design would have be better. I built and fixed many of our issues through trial and error and some luck rather than what I would have preferred which was more mentoring while we went through this process. The most disliked part for me continues to be raising STORM tickets with Content Guru and managing them through the Vodafone . The webchat function with the non dedicated helpdesk is a lot better now and and the Vodafone agents are great but the disconnect between talking directly with Content Guru can cause delays and issues getting issues resolved and tickets can sometimes get auto closed because of the 72 hour closure policy. Review collected by and hosted on G2.com. What problems is Content Guru storm solving and how is that benefiting you? Cloud based Ccaas - we do not have to worry about managing, maintaining and fixing the infrastructure it runs on Reliability give peace of mind - it just works Review collected by and hosted on G2.com. Show More 3/31/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Recreational Facilities and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Recreational Facilities and Services") UR Verified User in Recreational Facilities and Services Mid-Market (51-1000 emp.) 3/23/2026 "Stable, Innovative Telephony & Digital Platforms with Responsive, Friendly Support" 5/5 What do you like best about Content Guru storm? Professional and friendly service, they are responsive to any issues or problems we have and willing to work with us and make suggestions for continual improvement. Provide a stable and innovative product, with barely any down-time on the telephony side in the 2+ years we have been with them. A range of digital platforms that enable us to offer choice to our customers. The product is easy to use and we have started to link it with our new CRM system for seamless and efficient working. Review collected by and hosted on G2.com. What do you dislike about Content Guru storm? We have had some issues with the product that we are unable to fix, but these are small scale in reality. Some parts of the product are not cost effective for us to take on, as whilst we may get some benefit from them, this would not be large-scale enough to warrant the additional licenses for us. Review collected by and hosted on G2.com. What problems is Content Guru storm solving and how is that benefiting you? Providing a stable platform that we can rely on, so we are not having to close our phone lines regularly, as was the case with a previous supplier. Offering the multi-channel communications that our customers want. Enabling us to link with our CRM system to increase efficiencies and visibility. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 10/31/2024 "STORM contact centre - great product and vastly improved support" 4.5/5 What do you like best about Content Guru storm? The STORM product is highly adaptable to meet customer/business needs and is rapidly evolving into new areas such as AI. The support from Content Guru is also excellent. Review collected by and hosted on G2.com. What do you dislike about Content Guru storm? The support service from Content Guru is vastly improved from when we first obtained the product, and there is ongoing work to improve their licence purchasing process, but even that has already recently improved Review collected by and hosted on G2.com. What problems is Content Guru storm solving and how is that benefiting you? Content Guru are assisting us to better meet our customer needs to move away from telephony-only contact centres - and have given us tremendous support around AI and machine agents in particular Review collected by and hosted on G2.com. Show More 7/9/2026 Current UserValidated ReviewerSource: Organic GD Gary D. Head of Communities Mid-Market (51-1000 emp.) 2/20/2025 "Highly Reliable and Easy to Use Contact Center Solution" 5/5 What do you like best about Content Guru storm? I really appreciate how Content Guru storm brings all channels for contact into one place, so I don't need to sign in to multiple platforms and systems. The ease of use is great for both the end user and in terms of configuration and system setup, as changes can be made and applied instantly. We've experienced very few reliability issues with Storm, which is a big plus. Also, the initial setup was really easy. Review collected by and hosted on G2.com. What do you dislike about Content Guru storm? The wallboard displays can be overly detailed. I would like the ability to select how many tiles you want displayed and then options to fill those tiles with the data you need. Review collected by and hosted on G2.com. What problems is Content Guru storm solving and how is that benefiting you? Content Guru storm consolidates all communication channels in one place, eliminating the need to sign into multiple systems. It offers ease of use and instant configuration changes, solving the inflexibility and reliability issues we had before. Review collected by and hosted on G2.com. Show More 3/30/2026 Validated ReviewerSource: Organic ![Taz C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taz C.") TC Taz C. Contact Center Manager Mid-Market (51-1000 emp.) 11/12/2025 "Scalable, User-Friendly Omnichannel Solution with Powerful AI Features for Modern Contact Centres" 5/5 What do you like best about Content Guru storm? It's a reliable cloud based omnichannel solution which we can scale to our demand and it's modular design means we only need to choose the features we need and want including it's it's AI capabilities of live call transcriptions and call summarisation, integrated QAM solution and WFM for forecasting and scheduling. It supports IVR, ACD and even AI driven routing which enhances efficiency and better customer experience. Mostly the system itself is user friendly. Review collected by and hosted on G2.com. What do you dislike about Content Guru storm? The licencing model can be quite confusing to ensure individual users have the correct licences assigned but the Content Guru team have always been on hand to support our understanding. Review collected by and hosted on G2.com. What problems is Content Guru storm solving and how is that benefiting you? Content Guru provide a reliable, scalable and intelligent Contact Centre solution. I'm a Contact Centre Manager for a pension fund and our teams rely on Content Guru's Storm Platform to manage our member communications efficiently and with excellence. The system itself is reliable, has omnichannel capability, it has an intelligent routing system and some really good AI capabilities including live transcription of calls. The interface is user friendly for all users including agents, team leaders and managers, QA, administrators and even IT support. The reporting tools are easy to use once you get used to it. It's adjustable to get the exact data we need from basic SLA's and agent performance to creating visual graphs for service demand. The Content Guru team are highly attentive and are quite proactive, especially in recent months offering responsive support and working closely with me and my team to optimise the use of Storm for our operations. " Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic WT Will T. Customer Services Advisor Mid-Market (51-1000 emp.) 3/30/2026 "Storm’s User-Friendly UI and Integrations Keep Our Team Running Smoothly" 5/5 What do you like best about Content Guru storm? Storms UI is great and really user friendly, especially with the integrations it offers to our other systems. We rarely have any issues with it's performance and find it reliable as a team. Review collected by and hosted on G2.com. What do you dislike about Content Guru storm? Whilst the system is reliable, there are times when it runs slow - bit nothing major. Review collected by and hosted on G2.com. What problems is Content Guru storm solving and how is that benefiting you? They are fixing the issues we are facing with WhatsApp history not showing - this makes user to user interactions a lot easier when picking up an existing conversation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 3/23/2026 "Clear, Supervisor-Friendly Dashboard for Quick Resource Management" 5/5 What do you like best about Content Guru storm? I like the dashboard as a supervisor as its clear and bespoke to what we can see. I can see at a quick glance who is logged on and if I need to move resources around Review collected by and hosted on G2.com. What do you dislike about Content Guru storm? The emails can sometime be tricky to manage and we are not able to forward some on, we have to download and send from outlook. Also we dont have the address book of our colleagues in there, so have to type the email addresses manually Review collected by and hosted on G2.com. What problems is Content Guru storm solving and how is that benefiting you? Whats App have not been displaying the historical messages - this has been resolved and helps us answer our customers enquiry more efficiently as we can now see the whole of the conversation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") UO Verified User in Oil & Energy Enterprise (\> 1000 emp.) 2/29/2024 "Innovation comes naturally" 5/5 What do you like best about Content Guru storm? Being apply to apply a solution to a problem and tackle it collaboratively. How innovative they are Review collected by and hosted on G2.com. What do you dislike about Content Guru storm? Nothing. they hear us out, share ideas and apply the solutions agreed without any hiccups. Review collected by and hosted on G2.com. What problems is Content Guru storm solving and how is that benefiting you? Cost to serve, ease of contact and customer satisfaction. Removing barriers and obtaining information quicker Review collected by and hosted on G2.com. Show More 6/17/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Content Guru storm? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Content Guru storm ](https://www.g2.com/products/content-guru-storm/discussions/new) GU Guest User • Last activity almost 3 years ago What is Content Guru storm used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-content-guru-storm-used-for) [ View all Discussions ](https://www.g2.com/products/content-guru-storm/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 9 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/content-guru-storm/pricing) Content Guru storm Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/content-guru-storm-vs-genesys-cloud-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/content-guru-storm-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/content-guru-storm-vs-five9-intelligent-cloud-contact-center-platform) ##### ##### Content Guru storm Features Channels Voice Social Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/content-guru-storm/features) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [What's the go-to owned media platform enterprises use for hosting articles, videos and gated content?](https://www.g2.com/discussions/what-s-the-go-to-owned-media-platform-enterprises-use-for-hosting-articles-videos-and-gated-content)[Which reputation management services tools have the strongest proven brand reputation track record for marketing managers at mid-market companies?](https://www.g2.com/discussions/which-reputation-management-services-tools-have-the-strongest-proven-brand-reputation-track-record-for-marketing-managers-at-mid-market-companies)[CLM platforms](https://www.g2.com/discussions/help-me-learn-more-about-clm-platforms) [Which secure data room solutions are known for their user-friendly interfaces and efficiency?](https://www.g2.com/discussions/which-secure-data-room-solutions-are-known-for-their-user-friendly-interfaces-and-efficiency)[What's the leading software for pricing strategy](https://www.g2.com/discussions/what-s-the-leading-software-for-pricing-strategy)[Pros and Cons Details](https://www.g2.com/products/content-guru-storm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)