The availability of support and options for support. Content Guru offered both in-person and remote support whenever we needed it. Review collected by and hosted on G2.com.

I had an excellent experience with Content Guru and Storm. Review collected by and hosted on G2.com.

the layout, features that allow customizing agent statuses, reports, Review collected by and hosted on G2.com.

the reporting is not always accurate. STORM window keeps popping up when using sales force Review collected by and hosted on G2.com.

As a ccaas administrator i like how easy it is to navigate through storm portal to tend to our contract needs using the predefined modular functionality. The Agent interface can be customised for each contract / role allowing only necessary functionality to be added to make the workspace clear and useable as well as the ability to integrate Case Management systems into a single pane. Review collected by and hosted on G2.com.

STORM Recorder, whilst looks good and is continuuall;y improveming, it its immature and unreliabele in its current state, has been released without integrating into the existing STORM controls, and not opening up the ability to manage the recordings the same. Review collected by and hosted on G2.com.

content guru are very helpful, storm is an incredibly powerful tool with lots of great features Review collected by and hosted on G2.com.

we have had a few small issues around calls dropping once in a while Review collected by and hosted on G2.com.

Content Guru offered the best implementation of their services. It was truly seamles to go from our old phone system to a custome one set up by Content Guru. Review collected by and hosted on G2.com.

Our whole experience with Content Guru was great, no complaints! Review collected by and hosted on G2.com.

Excellent Product and Services. Design the flow script in efficient way and easy to adminstrate the users. Best suited for the telephiony contact centre. Review collected by and hosted on G2.com.

Nothing like dislike but can improve the UI and grouping the features. Making the flow script more organised way. Review collected by and hosted on G2.com.

Positive and welcomed experience of initial consultancy through to delivery and ongoing support. Storm was rolled out to one of our offices adopting contact seats, recording, dialler, CRM integration and analytics modules. In addition one of our key business units adopted the outbound dialler capabilities of the platform. Both excercises resulted in positive results with improved productivity and enhanced customer experience. Review collected by and hosted on G2.com.

Can't say there was any dislikes of either the product, service or support. All were positive given the complexity and situation we worked to. Review collected by and hosted on G2.com.

Ideas for fixes have helped alot over time, then when Cyrus Bryan came to the office he provided a friendly, helpful service, giving examples and showing us what is possible. Really helpful! Review collected by and hosted on G2.com.

I dont always find the guides that easy to follow when looking for information, also being logged out after a short period isnt helpful either. Review collected by and hosted on G2.com.

the Support team is friendly and professional and provided critical support in a timely manner when required. Review collected by and hosted on G2.com.

Not enough detailed support documents and don't get enough support on how to configure new solutions, find that CG will resolve issues or charge for a solution instead of supporting us on how to build a solution.

would like to see support videos on social media like Youtube, more examples of how other IVR solutions have been built also covering off-key or new features in detail examples.

CG just needs to be more open about the capabilities of Storm as its a great product Review collected by and hosted on G2.com.

System is straight forward and client support (especially John Funning) is excellent Review collected by and hosted on G2.com.

There is nothing that I have found to dislike Review collected by and hosted on G2.com.