Customer support from the team has been great, we have weekly (now mnthly) catch up's with peope from CG. Voda and GES to keep lines of communication open and on top of any issues which is working well. Currently looking at enancemets thrugh new AI features and making plans arounf that for the new year, agreed date in principal to look at ease of use and ease of implementaion of AI Review collected by and hosted on G2.com.

Hard to say, we did have some issues inthe past but all is now fine Review collected by and hosted on G2.com.

Ease of use for our colleagues and modular aspect of Content Guru's Storm platform allowing us to choose appropriate products that work for us. Review collected by and hosted on G2.com.

Storm's reporting suite (VIEW) is very rich but that richness can make it difficult to provide out of the box "basic" reporting without a higher level of configuration. Review collected by and hosted on G2.com.

Close to the customer and new functionalities are delivered every week.

Improved service ma agament and itil Review collected by and hosted on G2.com.

There are none so far but I would say incidents that happen after deploument.

Later edit. Improvement on number of incident occurring after delivery Review collected by and hosted on G2.com.

With the Storm services we use, we can easily set up and customize our call centers ourselves, among other things. Since it is a cloud-based platform, we don't need to invest in hardware or infrastructure except for a fixed phone and a headset. However, if there is something we need help with, all it takes is a call or an email to the support desk to be helped quickly. It is also nice that the support desk is also available in Dutch during office hours.

During the corona period we experienced that we could switch our accessibility quickly and easily in order to continue working from home without the callers noticing anything. Review collected by and hosted on G2.com.

There is some time before newly purchased licenses for new users are assigned to the Storm platform. Review collected by and hosted on G2.com.

The adaptability to be able to customise the integration within the Storm Platform in ways that drive both efficiencies for end users & improve the end to end journey for our customers. The team are always incredibly approachable, supportive & engaging should any issues be encountered with the service. The volume of change implemented, across the last year especially, has been significant & the relationships we've built with the team at Content Guru has really aided a smooth transition where new functionality has been introduced - post delivery support is always readily available should the need arise to raise any queries. Review collected by and hosted on G2.com.

There is nothing specific to dislike - generally if there is a better way to do something, Content Guru will either develop it in as part of their product roadmap, or assist you in developing something custom to your organisation. Review collected by and hosted on G2.com.

It's intuitive and straight forward to set up and use Review collected by and hosted on G2.com.

We struggled with the initial reporting set up as it felt overly complicated, but once we'd got going, it was fairly straightforward. Review collected by and hosted on G2.com.

High reliability. Unbureaucratic helpfulness. Review collected by and hosted on G2.com.

limited adaptability with Storm Lite. Review collected by and hosted on G2.com.

Omni channel, we did not need to find alternative sources for email, chat, SMS. All channels are in one soluton. Review collected by and hosted on G2.com.

Scaling of the of the window when integrating with Salesforce has created a challenge. Review collected by and hosted on G2.com.

Exciting innovations continue to be rolled out at pace, with a focus on AI, which is fantastic. The system is adaptive to both simple and complex contact operations, and is supported by a fantastic customer success team. The system has become a core part of out IT infrastructure, which has allowed us to evolve our contact operations to the betterment of customer experience. Review collected by and hosted on G2.com.

The system is easy to use - but once you know how. On-boarding can be a steep but worthy exercise. Review collected by and hosted on G2.com.

It is easy to use, the customer support we get is good. We use this product every day Review collected by and hosted on G2.com.

We do have a large amount of issue with regards to agents calls coming through and not being able to hear Review collected by and hosted on G2.com.