Storm from Content Guru is a user-friendly platform for our customer service teams. With its extensive customization options, such as AI integration and real-time insights, you can configure Storm to perfectly align with your needs. We find the support team to be friendly, proactive, and helpful. In short, Storm is highly recommended for organizations seeking a flexible and user-friendly platform. Review collected by and hosted on G2.com.

As an administrator, I am not particularly fond of the back end. I find it time-consuming to locate the correct menus for specific settings. Review collected by and hosted on G2.com.

- The best aspect of Storm for me would be the ease of use for agents when using their agent desktop interface (DTA) which has always provided a simple and easy to use UI for any user to interact with. In addition to that, the RTAS/AI Summarisation has become a favourite for agents as they have been able to leave behind manually typing up notes and can now get a full summary of their call at the click of a button.

- There are always constant updates and products being rolled out, with very useful functionality. This has helped keep our agents using the best possible solution to stay in touch with our customers. Review collected by and hosted on G2.com.

- Storm VIEW has so many features and metrics that it becomes confusing as to how to use the product at times. A key example being the numerous different options to report on inbound calls on.

- Some of the products that are within the admin portal are neglected in getting modernised, such as Storm UC. The product has a very old, clunky, and outdated UI compared to other products that see constant refresh. Review collected by and hosted on G2.com.

Very feature rich but sometime too much

Functionality of Dialler product, blending etc

Any feature/function not available or in roadmap can be developed to own requirements

Ease of speaking to account management and senior management

Always improving/developing new features/functionality

Customer Forums Review collected by and hosted on G2.com.

Licencing model have to buy licences so have spare not charged for what using

Support team asking you to email in when you phone

lack of out of the box integration

Call reporting too complicated, too many metrics

Admin portal could have more functionality to save having to contact support - e.g. see full path and quality of call. Review collected by and hosted on G2.com.

Content Guru's storm solution meets ours business needs perfectly, so intuitive and easy for day 1 implementation, if ever we encounter a need to change in functionality we always have quick response and fast implementation of fixes. Review collected by and hosted on G2.com.

I honestly have no complaints, Content guru storm solution is a vast improvement to previous products I have experience with. Review collected by and hosted on G2.com.

Broad feature set across voice and digital channels. Granular real time and historical reporting suite. Opportunities for automation and contact deflection. Evolving suite of AI functions including real time transcription and summarisation and agent assist capabilities. Review collected by and hosted on G2.com.

Very granular licencing model which takes some time to undertsand fully Review collected by and hosted on G2.com.

The contact centre platform offers very good uptime. Review collected by and hosted on G2.com.

There is insufficient interaction with Content Guru Engineers through MS Teams. Review collected by and hosted on G2.com.

storm allows us to provide services for UK Central G0vernment Departments, the NHS and private sector customers. The platform is highly reliable but also easy to use. Its intuitive interfaces allow us to provide managed services by allowing us to make moves, adds, changes and deletions for customers.

The solution is expansive supporting Contact Centre, Workforce Engagement Management, Customer Relationship Management and Unified Comms features which allows us to use a single platform rather than integrate multiple solutions together. It also supports leading AI enablement around customer self-service, advisor enablement and big data analysis.

The solution is easy to deploy and backed up by solid support from subject matter experts with timely resolution of issues. The solution can also be easily integrated with a wide variety of other business systems. Review collected by and hosted on G2.com.

Very few downsides, I'd like to see more desktop level integrations like the one supported for Salesforce. Review collected by and hosted on G2.com.

The storm product roadmap allows us to see the future of the system and continuous enhancement, and shows that they're listening to their clients and their needs. We are also seeing continuing improvements of the system, especially the user experience, design and helpful features for customer service. PADLOCK has greatly improved our compliance and the efficiency for taking donations over the phone, a key part of our day to day business. FLOW is an extremely helpful feature which has allowed us to direct and handle anticipated increases in inbound traffic over the last year which has alleviated heavier workloads on our team. It also allows us to have autonomy over mapping out inbound comms across all the channels and promote self-service and improve the customer experience and the agent experience, helping us to have more engaging conversations with our supporters. Review collected by and hosted on G2.com.

The inability to select and handle items, such as emails, in bulk which doesn't suit a smaller contact centre such as ours. An ongoing issue with 'stuck' emails in queues. Limited search functionality such as keywords or email content. Reporting limitations on interactions that haven't yet been handled such as emails waiting in queues. Lack of a 'ban' feature on Live Chat. Review collected by and hosted on G2.com.

The possibilities in terms of customization, data & analytics, and improvements (such as AI) are endless.Content guru moves with the times and seems eager to stay ahead. Review collected by and hosted on G2.com.

However, much of customization and data & analytics is not very accessible or easy to use. If you want something simple/basic (such as analytics on the number of calls), it often turns out to be quite challenging. Review collected by and hosted on G2.com.

The product is easy to manage, which is key to our rapidly evolving business. The initial implementation was reasonably painless as the support team were able to prompt us with questions so we could provide the answers based on our business requirements. Review collected by and hosted on G2.com.

Some of the predefined reporting variables lack obvious definition, which can raise uncertainty around report building/stats. Review collected by and hosted on G2.com.