Contender Solutions, established in 2012 and now a subsidiary of Presidio, is a premier IT consultancy specializing in ServiceNow implementations. As an Elite ServiceNow Partner, the company offers comprehensive services that streamline IT operations, enhance productivity, and drive digital transformation for organizations across various industries. Key Features and Functionality: - Advisory Services: Provides expert guidance to optimize ServiceNow value, focusing on building cohesive and standardized processes through program management, business architecture, and process consulting. - IT Service Management (ITSM: Automates service management processes to reduce costs and improve efficiency, encompassing incident management, problem management, change management, knowledge management, and request fulfillment. - IT Operations Management (ITOM: Proactively detects service issues and manages risks by establishing auto-discovered configuration management databases (CMDB, automating workflows, and integrating solutions seamlessly. - IT Business Management (ITBM: Bridges the gap between IT operations and business management, offering financial visibility to plan, prioritize, and track work that delivers maximum value. - Human Resources Service Management (HRSM: Modernizes HR functions to enhance employee experiences, including case and knowledge management, employee service centers, document management, and enterprise onboarding. - Managed Services (Contender 360: Offers a comprehensive managed IT services package that includes remote monitoring, platform maintenance, service desk services, application expansion, and platform adoption services. Primary Value and Solutions: Contender Solutions addresses the critical need for organizations to efficiently manage and optimize their IT services and operations. By leveraging the ServiceNow platform, the company enables clients to automate workflows, reduce operational costs, and improve service delivery. Their expertise ensures that businesses can focus on innovation and growth while maintaining a secure and resilient IT infrastructure. Through tailored solutions and a commitment to deployment excellence, Contender Solutions empowers organizations to achieve measurable success aligned with their mission objectives.