ContactWorld for Service

4.2
(7)

ContactWorld for Service allows you to personalise customer interactions and differentiate your brand around customer service excellence whatever channel your customer chooses.

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ContactWorld for Service Reviews

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Showing 7 ContactWorld for Service reviews
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Emily S.
Validated Reviewer
Verified Current User
Review Source
content

"Great experience"

What do you like best?

Integration with Salesforce is excellent. It is almost like a native SF app.

Account manager and his customer service is always around the clock whenever you need. Very impressive.

What do you dislike?

This is a British company obviously with market in the US as well. The date format they are using is British way and it really can be confusing sometimes.

Recommendations to others considering the product:

Don't call their 800 number on their website. It doesn't seem to be answered. Fill out a contact form and someone will call you back almost right away. Don't let the initial 800 number experience discourage you. The quality of communication is indeed very good!

What problems are you solving with the product? What benefits have you realized?

We have a small size call center and were looking for a CTI solution that can work with a) Salesforce; b) allow staff to work remotely.

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UI
User in Internet
Validated Reviewer
Verified Current User
Review Source
content

"New Voice Media"

What do you like best?

I enjoy the ability to set different statuses when I'm away, in a meeting, or in training.

What do you dislike?

I dislike some of the tones. Also the need to click answer when dialing out.

Recommendations to others considering the product:

Ensure that there is one employee who is the admin for the software. This will make it so you have one point of contact who knows everything, and not a bunch of folks with little bits of knowledge here and there.

What problems are you solving with the product? What benefits have you realized?

The ability to transfer between teams and record calls with clients. We also have multiple leves so that customers can be routed to our call center, and clients can be routed to support.

What Contact Center Infrastructure solution do you use?

Thanks for letting us know!
Steve K.
Validated Reviewer
Review Source
content

"nvm"

What do you like best?

the ability to listen and shadow live calls and barge in as needed

What do you dislike?

i dont like how calls drop or the widget will show an error code multiple times a day

Recommendations to others considering the product:

no

What problems are you solving with the product? What benefits have you realized?

make a high volume of calls using the softphone for sales

U
User
Validated Reviewer
Verified Current User
Review Source
content

"Useful tool"

What do you like best?

The integration with Salesforce is nice and the dashboard is useful.

What do you dislike?

There are some integration pieces that could be better with Salesforce and the way calls are logged.

What problems are you solving with the product? What benefits have you realized?

VOIP through Salesforce CRM

Scott S.
Validated Reviewer
Review Source
content

"NVM"

What do you like best?

I really liked the cadence feature and how easy the dialer was.

What do you dislike?

I didnt like how you had to build custom reports for each rep.

What problems are you solving with the product? What benefits have you realized?

streamline sales touch points

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Best call routing tool"

What do you like best?

Call routing based on user skills. easy to integrate with salesforce

What do you dislike?

complex logic to setup the routing process

What problems are you solving with the product? What benefits have you realized?

call routing, quick response to customers

Angel R.
Validated Reviewer
Review Source
content

"New Voice Media for Service Review"

What do you like best?

The reporting capabilities within salesforce

What do you dislike?

setting up special days in the IVR setup is difficult

Recommendations to others considering the product:

None

What problems are you solving with the product? What benefits have you realized?

Before we used 8x8 and it did not have Salesforce reporting capabilities. NVM does

Kate from G2

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