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ContactWorld for Service

ContactWorld for Service Alternatives & Competitors

Looking for alternatives to ContactWorld for Service? Tons of people want Contact Center Infrastructure software to help with automatic call distribution (acd), call routing, and call recording & playback. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Infrastructure software that reviewers voted best overall compared to ContactWorld for Service. Based on reviewer data you can see how ContactWorld for Service stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.

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Market Segment

Top 20 Alternatives & Competitors to ContactWorld for Service

    #1
    #1
  1. Talkdesk

    (460)4.4 out of 5
    Optimized for quick response
    World's Leading Cloud Call Center Software

    Reviewers say compared to ContactWorld for Service, Talkdesk is:

    More usable
    More expensive
    Better at support
  2. World's Leading Cloud Call Center Software

    Reviewers say compared to ContactWorld for Service, Talkdesk is:

    More usable
    More expensive
    Better at support

    Talkdesk review by Candice B.
    "Super intuitive software: I have been using Talkdesk for about a year, but I have had contact center roles at other companies which used different software in the past. Talkdesk is by far the most intuitive contact center software I've used. The interface is easy to navigate, it integrates seamlessly with Zendesk, and I find that a lot of the time I can answer my own questions just by taking a moment to explore the settings and options. I can also easily monitor the productivity of my team, and rarely have complaints about call quality. "
    #2
    #2
  3. Aircall

    (185)4.1 out of 5
    An easy way to set up your business phone lines and your call center.

    Reviewers say compared to ContactWorld for Service, Aircall is:

    More usable
  4. An easy way to set up your business phone lines and your call center.

    Reviewers say compared to ContactWorld for Service, Aircall is:

    More usable

    Aircall review by Michael K.
    "The All In One Simple Solution: The transparency into data and how easy it is to look into the breakdown of what our numbers mean in reference to calls answered, times not available, after hours and the percentage of where each fall. Being able to also quickly swap out the IVR and upload new recordings is such a breeze. I also enjoy being able to show our Activity Feed live on a huge 55 inch tv and still view it on my desktop under one log-in."
    #3
    #3
  5. Genesys PureEngage

    (123)4.2 out of 5
    Optimized for quick response
    Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.

    Reviewers say compared to ContactWorld for Service, Genesys PureEngage is:

    More expensive
  6. Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.

    Reviewers say compared to ContactWorld for Service, Genesys PureEngage is:

    More expensive

    Genesys PureEngage review by Yasasvi S.
    "Genesys PureEngage - Top notch customer experience.: Genesys provided various integration and customization methods, depending upon the requirement. All the components have it's own complexity and intelligence. Like Genesys WFM is the best product in the market for scheduling, reporting and forecasting of contact centre. Routing capabilities provide abundant types of routing strategies. Customers can have self service analytics by using Speechstorm reports. Like that Genesys provides suit of different components performing different functions for best customer experience. "
    #4
    #4
  7. Genesys PureCloud

    (110)4.0 out of 5
    Optimized for quick response
    Supercharge your contact center with an all-in-one omnichannel customer engagement solution that’s powerful and easy to use, and built on the Genesys PureCloud platform –the first distributed, multitenant, enterprise-grade cloud platform for the multiple use cases of collaboration, communications and customer engagement. Genesys PureCloud helps you accelerate business impact, deliver consistent outcomes and innovate the customer and agent experiences.

    Reviewers say compared to ContactWorld for Service, Genesys PureCloud is:

    More usable
  8. Supercharge your contact center with an all-in-one omnichannel customer engagement solution that’s powerful and easy to use, and built on the Genesys PureCloud platform –the first distributed, multitenant, enterprise-grade cloud platform for the multiple use cases of collaboration, communications and customer engagement. Genesys PureCloud helps you accelerate business impact, deliver consistent outcomes and innovate the customer and agent experiences.

    Reviewers say compared to ContactWorld for Service, Genesys PureCloud is:

    More usable

    Genesys PureCloud review by Chester L.
    "Purecloud user review: This product is able to help the user save a huge amount of cost, simply because it is able to bypass the need to host more telephony hardware and servers. I also like the user interface, it is relatively user-friendly and the short guide is quite helpful when you click on the ? sign, but this can be improved as well."
    #5
    #5
  9. Genesys PureConnect

    (102)4.3 out of 5
    Optimized for quick response
    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS),

    Reviewers say compared to ContactWorld for Service, Genesys PureConnect is:

    More expensive
  10. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS),

    Reviewers say compared to ContactWorld for Service, Genesys PureConnect is:

    More expensive

    Genesys PureConnect review by Theresa S. C.
    "Genesys PureConnect, closer to customers.: Genesys PureConnect, is an ideal support tool, to provide all kinds of web solutions, thanks to this tool you can have a closer relationship, thanks to the different features it has, in this way, you can provide different support options, and take clients, a more complete answer to all your needs, we can provide support via email, phone, live chat, and many more options, to give a follow-up, clear and timely in each case, plus this tool, is compatible with other CRM software, which makes it more versatile in every way, another point in favor of this application that I like very much, is the creation of support groups, which allows a multiple solution in more advanced cases, with different opinions, at the same time."
    #6
    #6
  11. 3CX Phone System

    (81)4.2 out of 5
    3CX Phone System is a software-based PBX which runs on Microsoft Windows and replaces a proprietary hardware PBX. 3CX Phone System has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware).
  12. 3CX Phone System is a software-based PBX which runs on Microsoft Windows and replaces a proprietary hardware PBX. 3CX Phone System has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware).

    3CX Phone System review by Marty C.
    "3CX: The system is easy to use and very cost effective. The one year free trial made this decision simple"
    #7
    #7
  13. NICE inContact

    (51)3.9 out of 5
    Optimized for quick response
    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.
  14. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    NICE inContact review by Gretchen G.
    "InContact - Powerful cloud solution that fits all of your needs: I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things with their software, such as allowing the scripting platform to look at incoming phone numbers and route them based on the origination place. "
    #8
    #8
  15. Avaya Aura

    (57)3.9 out of 5
    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Reviewers say compared to ContactWorld for Service, Avaya Aura is:

    More expensive
  16. Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Reviewers say compared to ContactWorld for Service, Avaya Aura is:

    More expensive

    Avaya Aura review by Timothy J.
    "Works Great: Avaya works great when used on a strong wifi or mobile connection. I do sometimes have problems with it being quiet with some clients where I tell them ill call them back from my cell phone. It does happen, but rarely, otherwise great software."
    #9
    #9
  17. Cisco Unified Contact Center

    (34)4.2 out of 5
    Cisco Unified Contact Center delivers contact routing, call treatement, network-to-desktop CTI, and multichannel contact management over an IP infratstructure that helps your company create distributed contact center infrastructure.

    Reviewers say compared to ContactWorld for Service, Cisco Unified Contact Center is:

    More expensive
    Better at support
    Better at meeting requirements
  18. Cisco Unified Contact Center delivers contact routing, call treatement, network-to-desktop CTI, and multichannel contact management over an IP infratstructure that helps your company create distributed contact center infrastructure.

    Reviewers say compared to ContactWorld for Service, Cisco Unified Contact Center is:

    More expensive
    Better at support
    Better at meeting requirements

    Cisco Unified review by Deirra J.
    "Cisco UCC: The highlight of using Cisco UCCX is the high customization with the product.It's easy to grow and scale the product as needed and the integration with CUCM is seamless. The program has auser friendly programming interface. Once you understand the logic it's simple to create scripts to do what you need. Once you create scripts, it is very easy to duplicate them and edit them as needed. The system is also pretty reliable as far as uptime. The system generates great reports to help you keep track on call stats for your agents. "
    #10
    #10
  19. Altitude Xperience

    (40)4.0 out of 5
    Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

    Reviewers say compared to ContactWorld for Service, Altitude Xperience is:

    More expensive
  20. Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

    Reviewers say compared to ContactWorld for Service, Altitude Xperience is:

    More expensive

    Altitude Xperience review by Jheyson David A.
    "Quality as a Rule: The way the team is always willing to help our clients, when our final clients have many requests, the support team is always ready to solve any request. In form of giving us the reports we need, or advising us of how to tune properly the platform to reach as many calls (in outbound) "
    #11
    #11
  21. Dixa

    (34)4.4 out of 5
    Optimized for quick response
    Dixa is a cloud-based, multichannel customer service platform

    Reviewers say compared to ContactWorld for Service, Dixa is:

    Better at support
    More usable
  22. Dixa is a cloud-based, multichannel customer service platform

    Reviewers say compared to ContactWorld for Service, Dixa is:

    Better at support
    More usable

    Dixa review by Andreas  S.
    "Ease of implementation and use + quick switch away from Zendesk: Coming from Zendesk to Dixa, the day-to-day job has now become much more enjoyably for our 50+ Customer Care agents. Dixa is fast, easy to use, intuitive ... things that can't be said about Zendesk. The omni-channel approach that Dixa is taking has already made the everyday job faster and easier for the agents. Setting Dixa up is a breeze, but at the same time there's a lot of advanced features that you can take advantage of. All in all we haven't regretted the move for a second. We implemented Dixa in 8 countries over a time period of less than one month. Dixa assisted with the training and we did the setup ourselves. Dixa is also very responsive when we need help...our agents use the in-Dixa-chat feature if they have questions. If we find bugs, they a quickly fixed. We would recommend Dixa to anyone looking for a tool that support the way you work! "
    See all Dixa reviews
    #12
    #12
  23. Freshcaller

    (31)4.2 out of 5
    Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.
  24. Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Freshcaller review by Mustufa B.
    "Great UI and features: Dashboard and Ticket Management. Dashboard shows all LOBs and it's easy to keep tracks of them. Tickets have many features like merge, scenario management and notes. All different tickets are merged together and it's easy to manage all tickets in one single email. Its online portal is also great. Customers can view their ticket and reply, close or add someone else to the ticket. Assigning LOBs is also great. "
    #13
    #13
  25. Bright Pattern

    (32)4.2 out of 5
    Cloud-based contact center software

    Reviewers say compared to ContactWorld for Service, Bright Pattern is:

    Better at support
    More expensive
  26. Cloud-based contact center software

    Reviewers say compared to ContactWorld for Service, Bright Pattern is:

    Better at support
    More expensive

    Bright Pattern review by Bryana R.
    "Bright Patterns Review: I really like the layout as it is very easy to understand and utilize. I also like how you are able to see the other users. It is very good at telling you your voice quality. It also works effectively as a system and allows for easy utilization as well as streamlined productivity. The layout works extremely well. "
    #14
    #14
  27. Zultys MXIE

    (20)3.9 out of 5

  28. MXIE review by Gabriel R.
    "calls by zultys digital technology: In the search for a digital telephone tool that is allowed to connect to a power station that contains support for the 24 hours available. The Zultys MXIE solution was found, allows you to connect remotely to a central office and simulates the connection of a telephone extension that allows you to serve as a receiver of calls to execute telephone calls. The tool gives you the option of associating in different ways, in my administration I execute the tool as: internal associate, so that it associates the numbering keys through the screen and to be able to execute the call through a microphone connected to the PC"
    #15
    #15
  29. Amazon Connect

    (25)4.2 out of 5
    Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.

    Reviewers say compared to ContactWorld for Service, Amazon Connect is:

    More expensive
    More usable
  30. Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.

    Reviewers say compared to ContactWorld for Service, Amazon Connect is:

    More expensive
    More usable

    Connect review by Consultant
    "Quick deployment 100% cloud contact center: The overall user experience is very good. The setup is quick and easy to follow. The contact flow can be visualized in a form of action block. I can easily develop my call flow by drag and drop. With Amazon S3, call recording is ready to integrate with Amazon Connect. Must mention, great and beautiful integration with CRM like Salesforce. I created my cloud contact center with Salesforce CRM with recording feature just in 2 days! What a amazing platform."
    #16
    #16
  31. Zendesk Talk

    (20)3.9 out of 5
    When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk.
  32. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk.

    Zendesk Talk review by deeana d.
    "Easy to use: I like this feature for when I need to talk to customers about anything they can access this and get anything solved."
    #17
    #17
  33. KOOKOO Cloud Contact Center

    (18)4.6 out of 5
    KOOKOO Cloud Contact Center is designed to enable users to deliver the service their customers demand.

    Reviewers say compared to ContactWorld for Service, KOOKOO Cloud Contact Center is:

    Better at support
    More usable
    Better at meeting requirements
  34. KOOKOO Cloud Contact Center is designed to enable users to deliver the service their customers demand.

    Reviewers say compared to ContactWorld for Service, KOOKOO Cloud Contact Center is:

    Better at support
    More usable
    Better at meeting requirements

    KOOKOO Cloud Contact Center review by N M R K R.
    "Flexible and Adaptive ACD Platform: Great tool for Multi Location Call Center Services Management"
    #18
    #18
  35. Telax

    (22)4.3 out of 5
    Telax offers the leading Cloud Contact Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability, and world class deployment and support services. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with innovative Turnkey Sales & Marketing solutions that allow them to start selling, now.

    Reviewers say compared to ContactWorld for Service, Telax is:

    Better at support
    More usable
  36. Telax offers the leading Cloud Contact Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability, and world class deployment and support services. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with innovative Turnkey Sales & Marketing solutions that allow them to start selling, now.

    Reviewers say compared to ContactWorld for Service, Telax is:

    Better at support
    More usable

    Telax review by Rick P.
    "Extremely Dedicated Vendor: Development flexibility, they are wizards and can turn around fixes or new features in an impressive time-frame. In general, they are stellar to work with. I haven't run into a time where they are hard to reach or someone hasn't been able to get me an answer. It's like every person I've worked with there acts as an owner of the company."
    #19
    #19
  37. UJET

    (15)4.4 out of 5
    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Reviewers say compared to ContactWorld for Service, UJET is:

    More usable
    Better at support
  38. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Reviewers say compared to ContactWorld for Service, UJET is:

    More usable
    Better at support

    UJET review by Nate P.
    "UJET, the first Smart Cloud Based Telephony Provider: UJET works best for us for 3 reasons: 1) it's reliable in it's providing of high quality voice and does NOT go down, 2) UJET provides a smart customer and agent facing interface that gives more information faster than ever before, and 3) UJET is easy to us and doesn't require constant administration."
    See all UJET reviews
    #20
    #20
  39. Justcall

    (14)4.1 out of 5
    Justcall is a VoIP business phone system for Sales and Marketing teams around the world.

    Reviewers say compared to ContactWorld for Service, Justcall is:

    Better at meeting requirements
  40. Justcall is a VoIP business phone system for Sales and Marketing teams around the world.

    Reviewers say compared to ContactWorld for Service, Justcall is:

    Better at meeting requirements

    Justcall review by Bailey  F.
    "Great for starting out- easy to integrate and use: JustCall is fairly simple and I can forward all calls that come in to my work cellphone. Being able to answer calls that are routed through our main number is handy for when I am on the go. You don't pay for inbound calls, only outbound so it saves on costs some that way. I have JustCall integrated with Pipedrive and it keeps record of all of the phonecalls, voicemails, and records them for records. You can upload your own voicemails, hold messages, and use a voicemail drop. "