The platform's setup has helped us communicate with customers at the right moment, especially when they show interest but do not complete an action. We like that ContactPigeon helps us keep everything in one place, and the team has always been supportive and proactive in suggesting new ideas and possible improvements, which we appreciate. It feels like a collaborative relationship rather than just using a tool, and we’re looking forward to activating Menura AI. Review collected by and hosted on G2.com.

Some platform-side implementations may take a little longer than expected; however, it is not a deal breaker or a big issue. Review collected by and hosted on G2.com.

What we like most, since 2023, is that we can manage everything from one place in a single platform. Our communication has become organized, effective, and faster. We are also happy with the automation flows, as we can use recurring scenarios at the right time without having to rebuild everything. One area we look forward to exploring further is the AI side of the platform, and we want to activate the new Menura AI. Review collected by and hosted on G2.com.

So far, we do not have any major complaints, just everyday nuances, like some lagging here and there. Review collected by and hosted on G2.com.

ContactPigeon gives us a central platform for managing our newsletter communication and organizing our contact database. We use it regularly to create and send newsletters to both our existing contacts and new audiences that we import into the platform.

We have also activated a newsletter subscription pop-up on our website and a welcome automation for new subscribers. These tools help us collect contacts and maintain consistent communication with potential guests.

Another important part of our experience is the support we receive from the ContactPigeon team. We have very good communication with our account manager, who is responsive and helps us understand how we can gradually expand our use of the platform. Review collected by and hosted on G2.com.

Current internal processes limit the level of automation, segmentation, and performance analysis we can implement, but that doesn’t have to do with the product. We sure hope to make much fuller use of the platform in the future. Review collected by and hosted on G2.com.

ContactPigeon helps us centralize all our marketing activities on a single platform, and we appreciate this very much and have significantly strengthened our marketing strategy. We currently have five active automations, running under different conditions and intervals, while working towards creating new flows that will further enhance our customer journey.

Seasonal pop-ups and segmentation enable us to engage visitors with targeted and personalised campaigns without overwhelming them. The guidance and communication from the ContactPigeon team have helped us maximise the platform's capabilities. Review collected by and hosted on G2.com.

I’d say that the most intimidating part of using the platform is its learning curve. Thankfully, the support team has been helpful, making the process smoother. Review collected by and hosted on G2.com.

We mainly use ContactPigeon to send email campaigns on behalf of our multiple clients, both automated and bulk. They have been performing consistently well with strong open rates, especially in automated journeys. The setup for automations is straightforward, and once things are live, they run effectively. Review collected by and hosted on G2.com.

Despite the overall quality, at times, the platform feels a bit outdated in certain areas. For example, scheduling future campaigns can be confusing. Review collected by and hosted on G2.com.

We have been using ContactPigeon for more than five years for automation and customer communication. The platform helps us create different flows for different cases, such as cart abandonment, browse abandonment, or any additional lifecycle campaign. Everything is in one place, and it’s been really handy. Review collected by and hosted on G2.com.

Despite the steep learning curve, we are satisfied with the features, the platform, and the support team. After five years, we know our way around. Review collected by and hosted on G2.com.

As an NGO, we do not use ContactPigeon in the same way an eCommerce business would. Nonetheless, we really like the platform because it supports our communication needs, and we can manage our campaigns from one platform instead of using separate tools.

We mainly use the platform to create and send newsletters, build landing pages, and support communication around events, conferences, and other activities. Moreover, we also use automations and sign-up pop-ups, which help us collect contacts more easily. Review collected by and hosted on G2.com.

We've noticed that newsletters sometimes take a little longer to arrive in our inbox after being sent, but it doesn’t happen that often. Apart from that, we are satisfied with both the platform and the support. Review collected by and hosted on G2.com.

One of the biggest advantages is the support we have received for the automation setup since we started in 2023. We’ve recently set up cart abandonment automations, which have helped us create a more structured way to re-engage visitors. The platform gives us the flexibility to build different customer journeys, and we are also discussing the next steps around browse abandonment and birthday automations. Review collected by and hosted on G2.com.

One thing to note is the way product images appear dynamically in abandonment cart and browse push automations. This is because the images on our site have specific dimensions. However, aside from that, we are looking forward to incorporating new features to help our business. Review collected by and hosted on G2.com.

What stands out most is how effectively the platform enables lifecycle automation and multi-channel engagement. Across multiple ecommerce clients we manage, ContactPigeon is primarily used to activate behavioral automations such as abandoned cart recovery, browse abandonment reminders, product recommendations, and upsell flows.

These automations help convert existing traffic that would otherwise be lost. The platform also makes it easy to combine email campaigns, push notifications, and on-site messaging, such as pop-ups, giving brands several ways to reconnect with customers throughout their journey.

Another strong advantage is how quickly marketing teams can launch campaigns through tools like landing pages and onsite promotions without needing development resources. Overall, it helps retailers structure their customer lifecycle marketing and extract more value from the traffic they already have. Review collected by and hosted on G2.com.

The only drawback we’ve encountered is a small reporting detail related to currency conversion. In some revenue reports, euro and leva prices can occasionally appear together, which can require a quick manual check when reviewing performance. Review collected by and hosted on G2.com.

With ContactPigeon, we can manage our clients’ lifecycle automations through different touchpoints. We’ve been running various automated flows, including abandoned cart recovery, browse abandonment, price-drop alerts, and product recommendations. Push notifications and pop-ups have also been performing well, helping increase traffic, subscribers or even bring people back to the site. Review collected by and hosted on G2.com.

The reporting and the ContactPigeon/Meta ads feature could be a little easier to navigate. Other than that, it was an interesting take, and we had a positive experience. Review collected by and hosted on G2.com.