ContactMonkey Internal Communications Tracking Reviews & Product Details

I love the integration with Outlook and how easy it is to design emails. Review collected by and hosted on G2.com.

Sometimes it has bugs: colors and fonts change. Spacing doesn't keep its formating when the HTML file is downloaded and sent. Review collected by and hosted on G2.com.

I like the integration with Outlook and how easy it is to work with the templates (either the ones built or starting from scratch). Review collected by and hosted on G2.com.

The template builder can be buggy sometimes. Spacing can change, color of font can change, etc. Some new features not always work. I haven’t been able to use the tables because they haven’t worked for me. Review collected by and hosted on G2.com.

I use Contact Monkey in order to spread the newsletter of my department to all the other internal ones. The things that I like the real user friendly system that they are offering, giving me the possibility to send in a very quick and easy way, but especially the integrated analytics, in order for me not to go crazy but getting a simple feedback! Review collected by and hosted on G2.com.

Frankly speaking, it has everything a tool like this should offer: it is highly customizable, both in the setting of the mailing list and the newsletter, but also in the analytics. So, no problems at all! Review collected by and hosted on G2.com.

We have email providers to send external emails. But for Outlook-driven internal communications, we had no way to: 1) Send a pretty HTML email, 2) track opens and clicks, 3) send to our internal distribution groups (i.e. "All Employees") and 4) send without an opt out link at the bottom (because this isn't marketing, it's internal comms).

Contact Monkey allows us to do all of the above beautifully and easily. Review collected by and hosted on G2.com.

It really is clunky, trying to get set up, onboarded, and in to use the tool. But once you're IN, and designing and sending an HTML email, that part is seamless and easy-to-use, so it overrides the cons. Review collected by and hosted on G2.com.

I love how user-friendly the platform is, and how the support team (especially Gareth!) is so wonderful and accommodating when I get stumped. It is also the only platform we found that didn't have an opt out function (since ours is completely internal) which was really important to our executives. Our team loves the new newsletter and even our technical folks are impressed with the look and feel/layout. Review collected by and hosted on G2.com.

The only dislike is the price, which seems appropriate for what it offers, especially compared to the "competition," which we didn't care for. However, the team was very flexible and worked with us on a price that works for our small company. Review collected by and hosted on G2.com.

I like that we have the ability to create templates and track how many people are opening the email and clicking on things. Customer support is also pretty responsive. Review collected by and hosted on G2.com.

We have had issues with some of the metrics seeming unreliable or questionable. And, we had a couple of instances where the tool did not work at all, only to discover later on it's because you can't have attachments on your emails. This is something that was never mentioned to us when we were looking into the product, and we probably wouldn't have gone with it if we knew this was the case. I sincerely hope they look into addressing that problem as it's pretty standard practice in government to attach PDF's of official memos to the email itself. We now have to use a workaround in order to do this. I also wish we could track additional metrics such as read time, etc. Review collected by and hosted on G2.com.

Easy to use, easy to navigate. I like it. Review collected by and hosted on G2.com.

If you want to do more, it limits you. This is great for beginners, but I think that after a few years of you knowing how to work these programs, there are others on the market that seem better. Don't get me wrong, I like the platform, but I do wish there was a bit more. Review collected by and hosted on G2.com.

Simple Format and easy templates to use. Review collected by and hosted on G2.com.

Not as customizable as I would like it to be. Review collected by and hosted on G2.com.

There are preset templates that are very easy to use simply by dragging and dropping. Our rep is also very attentive. Review collected by and hosted on G2.com.

There are certainly limitations with how the templates can look. This is a tool best for simple communications only. Review collected by and hosted on G2.com.

You very easily customize your emails exactly how you want them to look. They are professional and very easy to create. Review collected by and hosted on G2.com.

Maybe only lack of tracking when sending emails to distribution lists, then it just tracks it like sending it to 3 recipients and not 500 Review collected by and hosted on G2.com.