ContactMonkey Reviews & Product Details

There are a lot of design options and I enjoy that you can save rows to reuse on other emails so you don't have to start over completely. We use it to send out monthly newletters internally and it works well for our small nonprofit. Customer support is amazing and I enjoy the check in convos and new info they share when possible. Review collected by and hosted on G2.com.

I honestly don't have many complaints, though I do wish using the personalization features was a little more intuitive. Review collected by and hosted on G2.com.

I've been using ContactMonkey for about 18 months. I use it to produce and distribute a monthly newsletter, as well as a variety of other corporate communications. Two of our IT teams also use it. Between the three

I looked at 5 or 6 similar newsletter builder/email platforms before recommending ContactMonkey to my boss, and it has proven to be a star performer. It does the job extremely well.

The implementation was a breeze; it took our IT team almost no time to integrate it and have me up and running. The platform is intuitive and works seamlessly with Outlook, giving me access to all our preset distribution lists. And you can always upload a CSV file, too, and the analytics are very good. It's also far less costly than competitive products.

While the product itself is terrific, their customer service really stands out. I have a primary customer rep who handled our training and has remained our primary contact for questions/issues. Plus, there are always backups in place should he be unavailable.

The company also sends out regular feature updates, most of which are customer-driven. They've also established integration with other platforms, like Microsoft Teams, and they offer webinars on how to take advantage of that.

Simply put, there is very little I don't like about ContactMonkey Review collected by and hosted on G2.com.

The biggest downside, and it's not much of one, is that the basic font set is limited and a bit boring. I think offering the same fonts as MS Word should be standard. You can pay for additional fonts, but the price is more than I can justify.

All the newsletter builder platforms I've seen build by content rows. I'd like to also be able to drop in columns, as well. Review collected by and hosted on G2.com.

The fact that you can get analytics (click map option to check hyperlink engagement within an email is amazing) right after you send an email using ContactMonkey, and that sending a test or scheduling an email is simple. You can also send it to a selective list with n number of users, or to a Google group. It also let's you change the account name everytime, depending who you are sending it for (if you use a group email id). Review collected by and hosted on G2.com.

I think there is nothing to dislike about ContactMonkey. Several updates in the tool have made it super easy, and awesome to use. But they could make the platform a little smoother, and faster, for improved experience. Review collected by and hosted on G2.com.

The metrics and it's easy to use. It helps me achieving my communications goals. Review collected by and hosted on G2.com.

I think all is good for my level of usage. Review collected by and hosted on G2.com.

Thebest part of ContactMonkey for me is the ease of putting together and designing emails that are easy to read and scan, visually pleasing and very professional looking. Learning to use the tool was easy and the final product always looks great - clean and so professional. Excited to learn more! It's also great for people like me who are not necessarily well-versed in tech - Many of us in internal comms are primarily communicators, writers & editors - so it's a pleasure to use a platform that is easy and intuitive to navigate. Also great for reporting to senior execs and seeing what's working and what's not at a glance - GREAT customer support - Always there when we need help! Review collected by and hosted on G2.com.

I could do more sophisticated reporting if I had time - wish there was some way to get automated reports. Dislike that it doesn't integrate with all video platforms. Review collected by and hosted on G2.com.

The integration with Microsoft makes it easy for me to align with our internal systems and utilize our existing distribution lists. Review collected by and hosted on G2.com.

The system integrates really well, but not always easily with the Microsoft GCC system. We've had to create workarounds for some situations. Review collected by and hosted on G2.com.

The interface is very user friendly and it's intuitive even for beginners.

Template builders works perfectly and covers it all. Review collected by and hosted on G2.com.

Some functionalities don't work properly with G-suite (they are more appropriated for Outlook-users).

We've had a number of issues with email at scale set ups and it took an extended period of time to fix it.

In situations where distribution from multiple different senders is requested, the tool faces troubles and cannot offer us an automated solution, instead we have to proceed manually with somewhat unhandy csv files. Review collected by and hosted on G2.com.

The best thing I like about ContactMonkey is that the UI makes it very easy to create emails or edit from templates. The customer support in most cases responds very quickly and provides helpful information. Review collected by and hosted on G2.com.

I feel its inconvenient to design the emails on the website, then import and send via Outlook. It would be great if there is a feature to send the email directly from the website. Review collected by and hosted on G2.com.

The use of internal communication is nice. I also like Kaitlin our customer support specialist Review collected by and hosted on G2.com.

Some features could be more user friendly Review collected by and hosted on G2.com.

Contact Monkey is more robust than some other programs out there. It is user friendly and we are able to create highly professional-looking emails in a matter of minutes. We have a large organization of 1300 employees and use it primarily for all our internal communications. Our internal communications department is very small and Contact Monkey is a vital tool for helping us achieve our communication goals on a daily basis. In addition, we have great customer service support which is essential. Review collected by and hosted on G2.com.

There are areas that are still being tweaked by the developers for instance the sub-subject line is not existent and the work around is a little funky, but overall these are small in comparison to challenges I have had with other programs out there. Review collected by and hosted on G2.com.