Reduce your software costs by 18% overnight
Contact Center Portal

Contact Center Portal Alternatives & Competitors

Answer a few questions to help the Contact Center Portal community
Have you used Contact Center Portal before?
Yes

Top Alternatives to Contact Center Portal

  • Zendesk Support Suite
  • Talkdesk
  • NICE inContact
  • CallRail
  • CallTrackingMetrics

Top 20 Alternatives & Competitors to Contact Center Portal

Browse options below. Based on reviewer data you can see how Contact Center Portal stacks up to the competition, check reviews from current & previous users in industries like #<Competitors::ProgrammaticText::Description::NullFilters:0x00007f9700880880>, and find the best product for your business.
    #1
  1. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Contact Center Portal:
    AR
    The most beneficial attribute of Zendesk is that each sector (phone, email, help center and chat) are all in a single space. This has saved us tremendous time. Our Account Manager is very helpful...Read more
    #2
  3. Talkdesk

    (1,202)4.4 out of 5
    Optimized for quick response
  4. World's Leading Cloud Call Center Software

    Categories in common with Contact Center Portal:
    UI
    I like the simplicity and ease of use. Transfers/hold etc are very efficient. I also like that you can copy and paste into the keypad
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
  5. NICE inContact

    (879)4.2 out of 5
    Optimized for quick response
  6. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Contact Center Portal:
    Sandile N.
    SN
    I like the fact that I am able to get live updates of the number of calls on a cue at any given point in time.
    #4
  7. CallRail

    (695)4.6 out of 5
    Optimized for quick response
  8. CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.

    Categories in common with Contact Center Portal:
    EA
    The ability to track our inbound calls to marketing.
    #5
  9. CallTrackingMetrics

    (562)4.5 out of 5
    Optimized for quick response
  10. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Contact Center Portal:
    SA
    The Call Tracking Metrics team integration plan completely met our objectives and the unique scenario of our business model. During the sales and onboarding process they took the time to understand...Read more
    #6
  11. UJET

    (515)4.7 out of 5
    Optimized for quick response
  12. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Contact Center Portal:
    LA
    I like that it is easy to use and dial the numbers by copy paste when I need to do a call back, its nice that i change the color your status so that way you know what are you logged in, my favorite...Read more
    #7
  13. Genesys Cloud

    (456)4.3 out of 5
    Optimized for quick response
  14. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Contact Center Portal:
    NM
    the Genesys phone system it is so easy to use, any one can learn
    #8
  15. Genesys Engage

    (396)4.3 out of 5
    Optimized for quick response
  16. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Contact Center Portal:
    CI
    The ability to customize the solution exactly to the cluents wands and needs.
    #9
  17. Aircall

    (375)4.3 out of 5
  18. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Contact Center Portal:
    UC
    Very easy to use, an app is available on desktop and mobile. It's possible to have many phone numbers for different countries. That is very convenient for outbound sales. Also, Aircall is...Read more
    #10
  19. 3CX

    (352)4.4 out of 5
  20. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Contact Center Portal:
    Lou J.
    LJ
    The capability to work anywhere and the ease of use software
    #11
  21. X Series (Formerly Virtual Office)

    (282)4.0 out of 5
  22. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Contact Center Portal:
    AF
    The functionality is very conducive to our business needs
    #12
  23. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response
  24. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Contact Center Portal:
    Rita T.
    RT
    The all-in-one platform PureConnect offers best-in-class functionality in an easy to use environment. It does not require costly integration, high memory or complex systems. It is ideal for contact...Read more
    #13
  25. CloudTalk

    (261)4.3 out of 5
    Optimized for quick response
  26. CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

    Categories in common with Contact Center Portal:
    OptimizeAir H.
    OH
    We liked quality of calls, we also liked the price. Price is pretty good.
    #14
  27. Five9

    (238)3.9 out of 5
    Optimized for quick response
  28. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Contact Center Portal:
    JP
    Five9 has been a great partner for me in both the Verint QM/WFM arena and also in assisting us in evaluating their contact center platform offerings. All of the folks we've dealt with at Five9 have...Read more
    #15
  29. Dixa

    (236)4.2 out of 5
    Optimized for quick response
  30. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Contact Center Portal:
    NT
    The way emails and calls are being offered to us, the fact that we can register every contact and write the name of our customers.
    #16
  31. MiCloud Connect

    (207)3.8 out of 5
    Optimized for quick response
  32. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Contact Center Portal:
    AH
    The product overall has a good range of features that have helped our offices. We also have a great rep that has always been extremely helpful.
    #17
  33. RingDNA

    (195)4.5 out of 5
  34. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Contact Center Portal:
    UC
    Quite easy to contact in case of technical issues and Andrew is very friendly. They'll surely find time for you if you need urgent help.
    #18
  35. JustCall

    (194)4.1 out of 5
  36. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Contact Center Portal:
    Ričardas K.
    RK
    justcall.io is easy to use application which would satisfy the needs starting from a local business to a whole call center. The best thing of all, that it's incredibly easy to start off, and if...Read more
    #19
  37. Creatio

    (182)4.6 out of 5
  38. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Contact Center Portal:
    AL
    Regular updates. There is a highly dedicated team of professionals behind the product that keeps improving and modernizing the product.
    #20
  39. Kixie PowerCall

    (172)4.6 out of 5
  40. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Contact Center Portal:
    UM
    Kixie has increased the volume of my calls due to it"s Speed. Its super easy to use and seems to be very reliable