--- title: XTIUM Contact Center Reviews meta\_title: 'XTIUM Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how XTIUM Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 5 scale: '5' date\_modified: '2025-08-28' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # XTIUM Contact Center Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by XTIUM Contact Center but has limited features. Are you part of the XTIUM Contact Center team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more. We’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’. Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful. Visit our website for more information: https://www.evolveip.net/contact-center * * * Seller [Xtium](https://www.g2.com/sellers/xtium-367414e0-0979-4601-8508-a216e2b31350) Discussions [XTIUM Contact Center Community](https://www.g2.com/products/xtium-contact-center/discuss) Languages Supported English Overview by Eric Stockton Show More ## Pricing Pricing provided by XTIUM Contact Center. ### Agents Starting at $85.00 1 users/seats Per Month ### Supervisors Starting at $110.00 1 users/seats Per Month [ View More Pricing Information ](https://www.g2.com/products/xtium-contact-center/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/xtium-contact-center/competitors/alternatives) ## User Insights Average based on 5 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Carey H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carey H.") CH Carey H. IT Manager Banking Small-Business (50 or fewer emp.) 4/24/2018 "Great Cloud Company with fast response time" 4.5/5 What do you like best about XTIUM Contact Center? I like the fact that when I call I get a support person right away or get a call back quickly if they are busy Review collected by and hosted on G2.com. What do you dislike about XTIUM Contact Center? There used to be an integrated outlook/browser tool bar for phone but no longer available Review collected by and hosted on G2.com. What problems is XTIUM Contact Center solving and how is that benefiting you? Call center is set up to meet our needs with different queues for each department Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DT DANIELLE t. Telecom Engineer Hospital & Health Care Enterprise (\> 1000 emp.) 3/15/2018 "Evolve Call Center" 5/5 What do you like best about XTIUM Contact Center? that it's one product in one url and I like being able to see it like that. also, AA's are super easy! Review collected by and hosted on G2.com. What do you dislike about XTIUM Contact Center? I don't have permissions to change everything. Review collected by and hosted on G2.com. What problems is XTIUM Contact Center solving and how is that benefiting you? Enterprise Routing, ease of use, skill level routing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite HW Heather W. Mid-Market (51-1000 emp.) 4/24/2018 "Great Product with Next Level Support" 5/5 What do you like best about XTIUM Contact Center? Remote Office feature, enabling techs to forward calls to their mobile devices. Review collected by and hosted on G2.com. What do you dislike about XTIUM Contact Center? I have to move back and forth between two admin dashboards, but Evolve has a fix for this shortly. Review collected by and hosted on G2.com. Recommendations to others considering XTIUM Contact Center: Great solution, knowledgeable staff, open to enhancements and customization. Evolve IP is a great company. Review collected by and hosted on G2.com. What problems is XTIUM Contact Center solving and how is that benefiting you? Centralized call routing, agent management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 4/26/2018 "Quick service" 5/5 What do you like best about XTIUM Contact Center? Always easy to get someone on the phone. Good followup on non-urgent matters. Review collected by and hosted on G2.com. What do you dislike about XTIUM Contact Center? System has tons of features but takes a long time for administrator to understand and nearly impossible to users who don't access every day to understand. Review collected by and hosted on G2.com. What problems is XTIUM Contact Center solving and how is that benefiting you? So easy to have workers connected while traveling and working remote Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 3/22/2018 "Best Call Center Option we've had" 5/5 What do you like best about XTIUM Contact Center? there was a lot more features then our old system. Review collected by and hosted on G2.com. What do you dislike about XTIUM Contact Center? there was a lot to learn. Still dont think i learned everything but we also didnt use everything. Review collected by and hosted on G2.com. Recommendations to others considering XTIUM Contact Center: its a great option for everything it does. Review collected by and hosted on G2.com. What problems is XTIUM Contact Center solving and how is that benefiting you? monitoring calls, the ability to jump into call, listen to calls, record calls, and seeing the flow. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Pricing Options Pricing provided by XTIUM Contact Center. ### Agents Starting at $85.00 1 users/seats Per Month ### Supervisors Starting at $110.00 1 users/seats Per Month [ View More Pricing Information ](https://www.g2.com/products/xtium-contact-center/pricing) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What insurance rating software has the best AMS and agency management system integration?](https://www.g2.com/discussions/what-insurance-rating-software-has-the-best-ams-and-agency-management-system-integration)[What shopping cart app is most user-friendly for selling digital downloads and memberships together from the same storefront without hacking multiple tools together?](https://www.g2.com/discussions/what-shopping-cart-app-is-most-user-friendly-for-selling-digital-downloads-and-memberships-together-from-the-same-storefront-without-hacking-multiple-tools-together)[Teamcenter vs Aras Innovator for a manufacturer that needs strong CAD integration and revision control but wants to avoid full Siemens ecosystem lock-in?](https://www.g2.com/discussions/teamcenter-vs-aras-innovator-for-a-manufacturer-that-needs-strong-cad-integration-and-revision-control-but-wants-to-avoid-full-siemens-ecosystem-lock-in) [Snowflake vs ClickHouse for an analytics team: which is worth the setup cost when query volume is high?](https://www.g2.com/discussions/snowflake-vs-clickhouse-for-an-analytics-team-which-is-worth-the-setup-cost-when-query-volume-is-high)[What's the best PIM tool for service industry](https://www.g2.com/discussions/what-s-the-best-pim-tool-for-service-industry)[What's the best mobile marketing platform for growth marketers who need to run push, in-app and SMS campaigns without relying on a data engineering team?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-growth-marketers-who-need-to-run-push-in-app-and-sms-campaigns-without-relying-on-a-data-engineering-team) [Show MoreShow Less](javascript:void(0);)