Outstanding customer support team

Superb response time

Real thought leaders in the Review Management and Online Reputation space

Valued relationship as a business partner

Better and more credible source of reviews than other services

Provides an unbiased view to consumers for a brand's reputation Review collected by and hosted on G2.com.

Needs much better brand awareness in the marketplace to consumers

Dashboard works well but needs improvement

Lag between consumer's review to time ending up in platform Review collected by and hosted on G2.com.

Consumer Affairs is hands down the most detailed and trusted site there is! The highest quality and best customer service we have ever had the pleasure of working with. They have perfected the means of providing the most up to date and trusted information there is so the buyer can make the best decision. It has been a great experience and a game changer! Review collected by and hosted on G2.com.

I do not have any complaints with Consumer Affair Review collected by and hosted on G2.com.

ConsumerAffairs is infinitely more than just an online reputation management tool, they are experts in their space and partners in your business. While many companies can provide review monitoring and collection software, ConsumerAffairs provides a destination site where real consumers come to make buying decisions and the tools and support to respond and resolve any potential customer concerns quickly. Review collected by and hosted on G2.com.

It isn't the cheapest tool, but you also get what you pay for. Review collected by and hosted on G2.com.

I like the support we get from Consumer Affairs to reach out to our customers. This way we are able to procure positive reviews from happy customers as well as communicate with customers who may have had issues to resolve their account. Review collected by and hosted on G2.com.

Not a fan of the site redesign. It is slated very much to the original customer review and less so to the brand's response/factual basis. Review collected by and hosted on G2.com.

Low-maintenance tool and great results. Not only do we get great reviews, but the leads they generate always return in a positive ROI (every month for 2 years!). Review collected by and hosted on G2.com.

Not sure how it compares to others, but a little pricey. Wouldn't mind if it was cheaper. Review collected by and hosted on G2.com.

Consumer Affairs does a great job calling our customers to get honest reviews about our dealers. Their conversion rate is really good. Review collected by and hosted on G2.com.

We've had a couple reviews that were coded as "Factual Basis Uncertain" by Consumer Affairs, which we appreciate, but the reviews are still on the websites for potential customers to see. Based on a couple of the complaints we received, I believe the reviews should've been taken down. Review collected by and hosted on G2.com.

The ability to invite customers with pre-made template. Excellent customer service. Review collected by and hosted on G2.com.

Being charged a lead-gen fee simply for having our number or website listed on the site page. Review collected by and hosted on G2.com.

Consumer Affairs has helped us gain more exposure to potential customers thru online searches, and helped our company grow. Review collected by and hosted on G2.com.

There isn't really anything that we dislike about CA Review collected by and hosted on G2.com.

Consumer Affairs is an excellent online review platform. Their call center does an excellent job of capturing reviews for publishing. In addition, CA is able to capture good quality leads due to their review content. Review collected by and hosted on G2.com.

1) It seems like there is no way we can end up in the "number one" position in our category, even though we have the most reviews, good reviews and market leader. We're told it's "consumer interactions" but consumers will always interact more with the first business listed, so it's "chicken and the egg." Frustrating.

2) We've had some issues with incorrect billing and shorting us the proper number of review calls, but those issues are resolved and mostly due to poor communication when our account reps where changed Review collected by and hosted on G2.com.

The Consumer Affairs platform makes is very easy to manage all customer feedback. Additionally is helps drive new business for us Review collected by and hosted on G2.com.

We are generally very pleased and do not have anything that we dislike. Review collected by and hosted on G2.com.