---
title: ConsumerAffairs.com Reviews
meta_title: 'ConsumerAffairs.com Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 22 reviews by the users' company size, role or industry to
  find out how ConsumerAffairs.com works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 22
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# ConsumerAffairs.com Reviews
**Vendor:** ConsumerAffairs  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 22
## About ConsumerAffairs.com
With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads.




## ConsumerAffairs.com Reviews
  ### 1. Expensive, Beware:Auto Renew of Contract

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 10, 2022

**What do you like best about ConsumerAffairs.com?**

They solicit reviews from your customers. It's always great to get more reviews from customers in more places.

**What do you dislike about ConsumerAffairs.com?**

.They are expensive. $2,000 a month for their reputation service. But the most egregious is they auto renew your contract on you without any communication on it. Be warned, if you are trying them out to see how they work, tell them up front in writing you do not want to auto renew. We're now stuck with them for another year and the results aren't sufficient to justify the cost.

**What problems is ConsumerAffairs.com solving and how is that benefiting you?**

They work on getting us reviews but quite honestly at the cost they are charging and the fact we are stuck with them for another year does not make it worth it. We get plenty of reviews on Google by ourselves.


## ConsumerAffairs.com Discussions
  - [How can my brand be listed on ConsumerAffairs.com?](https://www.g2.com/discussions/my-brand-on-consumeraffairs-com) - 1 upvote
  - [What is an Accredited Member?](https://www.g2.com/discussions/partnering-with-consumeraffairs-for-brands) - 1 upvote
  - [How do private company responses work?](https://www.g2.com/discussions/responding-to-consumer-reviews) - 1 upvote
  - [How do you calculate star ratings?](https://www.g2.com/discussions/calculating-star-ratings-from-consumer-reviews) - 1 upvote
  - [How does sorting work on your buyer's guides?](https://www.g2.com/discussions/sort-order-on-buyer-s-guide-pages) - 1 upvote

- [View ConsumerAffairs.com pricing details and edition comparison](https://www.g2.com/products/consumeraffairs-com/reviews?filters%5Bnps_score%5D=1&section=pricing&secure%5Bexpires_at%5D=2026-08-12+16%3A32%3A19+-0500&secure%5Bsession_id%5D=bfb37ce4-47f2-46ff-a1c5-47e67cfdda27&secure%5Btoken%5D=da5de206c7ad161de5fa4e07965f3c09f091c8b9f48337df2da2c5d2b18b720d&format=llm_user)

## ConsumerAffairs.com Features
**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis
- Competitive Analysis

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Digital Media Monitoring
- Review Monitoring
- Brand Management
- Template Management
- SEO Management
- Response Management
- Customer Experience Management
- Negative Feedback Management
- Keyword Tracking

**In-House Management**
- Team Workflow

**Generative AI**
- AI Text Generation
- Generative AI

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- CRM Integration
- Third-Party Integrations
- Social Media Integration

**Additional Functionality**
- White Label
- Hashtag Tracking
- Review Sharing
- Reporting/Analytics
- Predictive Analytics
- Customer Advocacy
- Automated Responses
- Multi-Channel Distribution
- AI Copilot
- Employee Advocacy
- Widgets
- Search/Filter
- Scoring
- API
- Customizable Reports
- Alerts/Notifications
- Customizable Fields
- Review Request
- Engagement Tracking

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