--- title: ConsumerAffairs.com Reviews meta_title: 'ConsumerAffairs.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how ConsumerAffairs.com works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 22 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # ConsumerAffairs.com Reviews **Vendor:** ConsumerAffairs **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 22 ## About ConsumerAffairs.com With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads. ## ConsumerAffairs.com Reviews ### 1. Great Review Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2018 **What do you like best about ConsumerAffairs.com?** I like their review service and how it can help your brand shine.Their interface for monitoring reviews is excellent, and allows the brand to have a stress-free review quality system in place. **What do you dislike about ConsumerAffairs.com?** I don't like their review order. The more you pay, the higher you rank in 2 of their categories. Their lead service is OK but expensive. **Recommendations to others considering ConsumerAffairs.com:** Please consider having alternate packages for companies that want a combo of leads plus reviews. An "all-inclusive" type of package. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** We are taking advantage of our reviews to try and monetize on prospective customers that review our brand before coming to our website to convert. ### 2. Great for Online Reputation Management **Rating:** 4.0/5.0 stars **Reviewed by:** Eric P. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about ConsumerAffairs.com?** Consumer Affairs does a great job calling our customers to get honest reviews about our dealers. Their conversion rate is really good. **What do you dislike about ConsumerAffairs.com?** We've had a couple reviews that were coded as "Factual Basis Uncertain" by Consumer Affairs, which we appreciate, but the reviews are still on the websites for potential customers to see. Based on a couple of the complaints we received, I believe the reviews should've been taken down. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** Having a better online reputation from a third party company. **Official Response:** > Eric, thank you for your comment. With our premium resolution tools, a company can resolve a customer’s problem, however, the original review, as well as the resolution, is not removed from ConsumerAffairs.com. We want to make sure our site continues to be a helpful and unbiased resource for consumers, while also providing a platform for brands to respond to their customers. We appreciate your feedback and are thankful for your partnership. ### 3. A nice review collection tool with some lead gen features **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan D. | Senior Marketing Associate/Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about ConsumerAffairs.com?** The ability to invite customers with pre-made template. Excellent customer service. **What do you dislike about ConsumerAffairs.com?** Being charged a lead-gen fee simply for having our number or website listed on the site page. **Recommendations to others considering ConsumerAffairs.com:** It may be worth accrediting if your CA page ranks highly in organic search. Otherwise, CA has helped us interact better with our valued customers. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** Ability to reactively and proactively monitor customer feedback helps us to protect our e-reputation. ## ConsumerAffairs.com Discussions - [How can my brand be listed on ConsumerAffairs.com?](https://www.g2.com/discussions/my-brand-on-consumeraffairs-com) - 1 upvote - [What is an Accredited Member?](https://www.g2.com/discussions/partnering-with-consumeraffairs-for-brands) - 1 upvote - [How do private company responses work?](https://www.g2.com/discussions/responding-to-consumer-reviews) - 1 upvote - [How do you calculate star ratings?](https://www.g2.com/discussions/calculating-star-ratings-from-consumer-reviews) - 1 upvote - [How does sorting work on your buyer's guides?](https://www.g2.com/discussions/sort-order-on-buyer-s-guide-pages) - 1 upvote - [View ConsumerAffairs.com pricing details and edition comparison](https://www.g2.com/products/consumeraffairs-com/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A02%3A38+-0500&secure%5Bsession_id%5D=e4a9324b-d128-43b8-b866-9fbc146d0d20&secure%5Btoken%5D=8fc8a4376454e0f6e92bf0e0db8e6a9dce4af4024f44544e9690fee86de0226e&format=llm_user) ## ConsumerAffairs.com Features **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **In-House Management** - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top ConsumerAffairs.com Alternatives - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - 3.4/5.0 (253 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews)