Too clunky for our use and the support team doesn't listen very well. Review collected by and hosted on G2.com.

Honestly most things as it's a bit overvalued Review collected by and hosted on G2.com.

Constant Contact has a lot of potential features and their customer support is often fairly helpful. Review collected by and hosted on G2.com.

The platform capabilities are below market standards, their SMS marketing wasn't unsubscribing contacts, and the latest sales contact I interacted with wouldn't take no for an answer to the point where I had to report them as spam.

If you're looking for an easy to use platform with better email capabilities, use Constant Contact's SharpSpring platform. Review collected by and hosted on G2.com.

It used to be an inexpensive option..... Review collected by and hosted on G2.com.

But over the past two years the price continues to increase very frequently. You cannot send emails based on local times unless you create multiple distribution lists which requires duplicating campaigns and then you need to manually merge the metrics after the fact. Updating contact lists seems easy, but if you have users on your unsubscribe, although the system recognizes these emails, they still charge you as having users (even though they are duplicates) so you need to be aware of this and download your user list, cross reference with what you'd like to add and only add who's not in the system. SUPER MANUAL AND VERY TIME CONSUMING. Review collected by and hosted on G2.com.

I used Constant Contact for a couple of years for my business. It probably was about 4 years ago. They were a wonderful provider, they support was on point and I highly recommended them to my business network. Since I was looking at creating an online community, I swtched to different provider. That endevor didn't go very well, so I decided to back to Constant Contact.

What a disappontment! Review collected by and hosted on G2.com.

First, their on-boarding specialist put an non-existant email address as a main one of my account. It took a couple of hours on the phone to get that resolved.

Then, my journey of email authenticatian began.

After multiple attempts I ended up calling technical support.

They kept me on the phone for about 4 hours telling to change this and that in the DNS records on my website. They ended up breaking my email and telling me to reach out to my website provider to fix all they broke.

I was told the issue was escalated to higher level professionals. The only communication I received was an email stating my issue has been resolved.

It has been months.

Another issue occured when I was trying to create an event within the platform and wasn't completely certain of the fees for payment processing. I reached out to the support and was confidently told the only fees are the fees collected by the creadit card company. It was not a pleasant suprise to find out that Constant Contact also collects a fee.

The only reason I am still a customer is that I'm tired of provider hopping in hopes to find a good one. Review collected by and hosted on G2.com.

I like being able to see when clients have opened their email. Review collected by and hosted on G2.com.

Not enough templates, not enough free graphics. Customer support is not helpful when problems arise, feedback is not taken when offered. Tracking is if-y, they will unsubscribe or not deliver to contacts and you get no notification. Review collected by and hosted on G2.com.

I like the various options that are offered with Constant contact and that its pretty user friendly. Review collected by and hosted on G2.com.

Customer Service is not the best. Many of my contacts were deleted recently for unknown reasons and apparently there is no backup by Constant contact! This is completely unacceptable!!!! Review collected by and hosted on G2.com.

It's easy to upload an Excel sheet of contacts. Review collected by and hosted on G2.com.

Creating an email takes me hours! It is very slow, difficult to move items, and takes me hours to complile 1 monthly newslettter. Review collected by and hosted on G2.com.

It is inexpensive - but the low cost comes with a lot of negatives.

Drag & Drop email builder is decent but customization is limited. Review collected by and hosted on G2.com.

Limited list building / segmentation functionality.

Can't use custom HTML emails in marketing automation sequences

Automation sequences lack basic segmentation and split rule functionality (ex you can only split automations based on email clicks / sms clicks. No functionality for opens, no ability to reference contact fields).

Drag and drop builder customization is limited - no custom fonts.

Integration with CRM was challenging. Review collected by and hosted on G2.com.

Easy to learn. Comprehensive front-end design for new users! Review collected by and hosted on G2.com.

Frequent outages, customer support lacks the global scale of their products (no 24/7 option), sales reps have no clue what they are doing when trying to upsell (presents as messy) Review collected by and hosted on G2.com.

The customer service is easy to contact and friendly. Review collected by and hosted on G2.com.

The reporting is not accurate. We've addressed this multiple times and find it is still not accurate. There are also many issues on a constant basis that make it difficult to earn trust in their service. Review collected by and hosted on G2.com.