Constant Contact is pretty easy to use and I like how quickly I can send out an email. I also like how you can have multiple mailing lists. Review collected by and hosted on G2.com.

The aesthetic of CC leaves something to be desired. It seems to be a bit dated. I also don't like the stock photos they offer. Review collected by and hosted on G2.com.

If using a familiar template, it is fairly easy to send a newsletter. Review collected by and hosted on G2.com.

It is not pleasurable to use, because it is ugly and not particularly intuitive. Review collected by and hosted on G2.com.

The ability to sort people into losts and target emails to specific groups, optimal time to send Review collected by and hosted on G2.com.

Outdated interface, laggy website, buggy when trying to edit email components, default advertising of constant contact at the bottom of the email Review collected by and hosted on G2.com.

Constant Contact has a very basic system and user interface, which can be good for newbies. Review collected by and hosted on G2.com.

It's incredibly difficult to segment your lists and there's no built in systems for testing your subject lines or email content. Review collected by and hosted on G2.com.

The templates are useful and the block structure allows for good divisions. Drag and Drop elements make it easier. Good choices of colors for each element as well as coupons and other offers. Accommodates sharing links to ezine issues via social media. Customer service was excellent each of the numerous times I called them or went onto live chat. Review collected by and hosted on G2.com.

The software overall is not especially intuitive. It is often challenging to find certain elements of the account profile or the set-up. They kept raising the price to the point of outpricing themselves for the value for small business with smaller to medium size lists. When I said I was leaving they then offered me a deal to stay. That made it even worse since I couldn't figure out why they wouldn't grandfather in people who had been as long-time a customer as I had been. Review collected by and hosted on G2.com.

At one time, Constant Contact was the go-to company for small business email marketing. Now I honestly cannot think of anything I like about this company. Review collected by and hosted on G2.com.

I have been a customer and user of Constant Contact for many years, and I'm sorry to say that I'm going elsewhere, in spite of the significant hassle of switching. There are several reasons:

1. Constant Contact seems to be systematically dismantling a program that used to be effective, flexible and easy to use. Their totally rebuilt user interface removed a lot of very useful features. For example, on the campaigns list, they turned a set of links into a drop-down menu, thus turning a one-click to a click-slide-click. And they did this in a way that doesn't even save space. They removed the little thumbnail image from the same list, making it much more time consuming to create a new message using an old one as a template. On the page where you select the template for a new message, they took out a whole set of useful search tools, replacing them with a single search box. The problem is: that search box doesn't really work. I typed "2 column" into that search box, and it returned NOTHING. Later, as I scrolled down the page, I came across a template NAMED "2 column." What exactly is being searched? Finally, they're now switching away from an editor that would allow the user to directly edit the html code. This will make it impossible to fix the little glitches that seem to get into every message (margins, type style and size, etc.).

2. The company was purchased last year by Endurance International Group, which resulted in a 15% staff cut. This has not helped their customer service or their product development. They have become extremely non-responsive. Their method of evaluating customer feedback can't tell the difference between a truly urgent matter (such as you just took away a functionality we relied on), and a trivial matter (like could you let me put emojis in my subject line).

3. For all this trouble, Constant Contact charges more than twice what their main competitors charge, and that's without any automation.

4. According to market share analysis (from datanyze.com) I've read, people are leaving Constant Contact en masse. I've resisted this because it's such a hassle to switch your contact list from one of these companies to another. But they keep piling up the stupidity, so we've now given up and are moving to MailChimp. Review collected by and hosted on G2.com.

There are a lot of functionality features that work really well such as client email databases. Review collected by and hosted on G2.com.

It is a hard tool to learn. It also can be challenging to create a good looking email blast when trying custom design. Review collected by and hosted on G2.com.

The ability to highly edit and design emails and send them quickly Review collected by and hosted on G2.com.

Sometimes emails end up in people’s spam Review collected by and hosted on G2.com.

Nothing. Did not work for me. Good if I want to everything myself. Review collected by and hosted on G2.com.

I was talked into paying $750 for 3 month service for a representative to put together multiple emails for our company. Basically had to provide everything as if I was doing it myself. Then, the emails that the rep put together were probably worse than I could have done myself. Total waste of money. Review collected by and hosted on G2.com.

It sends emails. That’s pretty much all I liked about it. Review collected by and hosted on G2.com.

The custom design capabilities are horrible, analytics leave much to be desired. There are far better email tools out there. Review collected by and hosted on G2.com.